Kendall Subaru of Eugene

Mediocre/inept The work took twice as long as they indicated, they left trash in the car (not the first time), tend to be overly expensive, claim things are wrong wi The work took twice as long as they indicated, they left trash in the car (not the first time), tend to be overly expensive, claim things are wrong with the car that aren't (batteries, especially), and refuse to believe things are wrong with the car which clearly are (broken license plate light and radio). The service is friendly, but the service is crap and I don't plan on returning. More

Sell, Sell, Sell I called ahead to schedule an appointment for a newly purchased used vehicle, and spoke with the rep about any suspected issues. We decided to do a fr I called ahead to schedule an appointment for a newly purchased used vehicle, and spoke with the rep about any suspected issues. We decided to do a free inspection to see if any maintenance issues were outstanding, and then possibly move onto a diagnostic. The day of my appointment, I checked in with a guy named Brandon, and he only mentioned the diagnostic. I had to re-explain to him that I wanted to do the inspection first and then possibly a diagnostic. He became less pleasant and sent me over to express. Express guy was nice, answered my questions and checked out my car. Results came back fairly standard, some tires were getting low, brakes are getting low, and a few leaks. He upsold me on a new rear wiper and license plate light. After that I said I wanted to move to the diagnostic, and he started talking about how he'd have to "see" if they can get me in today, or if I would need to schedule another appointment. I was confused, because I already called ahead and scheduled an appointment. What need was there to re-schedule something I had already scheduled time for? That's when things went downhill and Brandon returned with an "Ok, kid, here's what we need to do -" I'm a 30 year old adult. After a day of diagnostics, Brandon came back that all my tires were bad, brakes were bad and had a few more leaks, and should definitely get those fixed immediately. I asked him how the diagnostic and express people could get different results from doing similar inspections. He proceeded to explain to me how tire tread works and wears down. I proceeded to pay for those "services" and take my car elsewhere for repairs. I don't need some xxxxxx bag talking down to me and treating me like an idiot when it comes across like you're teams aren't consistent in their testing and that you're just trying to sell more product for your store. I was hoping to get support in servicing my car, from the service department, when all I got was a sales rep. More

Can’t do it right the first time. took vehicle in on the one day their service center hours aligned with my schedule. The work they performed failed along with not looking into the iss took vehicle in on the one day their service center hours aligned with my schedule. The work they performed failed along with not looking into the issue I stated when dropping off the vehicle. Had to leave work early to return vehicle. Zach at quick service is great. Avoid rest of department. More

They can't fix non working Eyesight I took my Forester to fix the Eyesight that quit working. The service manager said it is caused by a non-Sabaru brand replacement windshield that was I took my Forester to fix the Eyesight that quit working. The service manager said it is caused by a non-Sabaru brand replacement windshield that was installed and so he refused to work on and fix the Eyesight. He said I have to change the windshield to a Subaru brand glass first before he would work on it. Upon checking, I found this would cost over $1000. Safeco, my insurance company approved the windshield replacement, but said that I didn't tell them that I wanted a Subaru windshield, as if I was supposed to know that. They also warantee their work only if it is done at one of their approved glass shops using Safelite windshields. The Eyesight worked fine for two years after the windshield replacement, and so I don't believe the windshield is the cause of the Eyesight failure. If the Subaru service dealer would just fix the broken Eyesight, my car would be fine again. But now I have a new Subaru with no cruise control and nothing I can do about. I am sorry that I bought the car in the first place. Without a cruise control I can't even sell the car or trade it in. More