Kendall Subaru of Eugene

False claim of battery needing charged My wife took her Subaru Outback in for a safety recall. They did the recall work, but also told her that the battery needed replaced and wanted to do My wife took her Subaru Outback in for a safety recall. They did the recall work, but also told her that the battery needed replaced and wanted to do it that day. She told them she’d take it to our usual (honest) car place, B&G Auto Repair. We took it there and they said the battery was fine, no work was needed, and didn’t charge us a dime. Kendall’s dishonesty has lost a customer for their car service department (I used to take my Prius there regularly) and I will also no longer patronize their car dealership either. Bad form, Kendall. More

AIR BAG RECALL Had appointment got their and car was taken in recall letter said allow 4 hours cars was done and I was back on the road in two and half great job g Had appointment got their and car was taken in recall letter said allow 4 hours cars was done and I was back on the road in two and half great job guys my husband I looked at new cars and what a joy NO SALES person hanging on to you while in show room two asked if we needed antthing look them up More

I LOVE KENDELL SUBARU SERVICE My service experiences with Kendall have always been so good and they're so easy to deal with that I will no doubt buy my next car there. They are res My service experiences with Kendall have always been so good and they're so easy to deal with that I will no doubt buy my next car there. They are responsive, positive, timely, and hassle-free. More

Would not recommend for any service work. I brought my Legacy in for a safety recall (which can only be done at the dealership). To my knowledge, the work was completed satisfactorily . I was I brought my Legacy in for a safety recall (which can only be done at the dealership). To my knowledge, the work was completed satisfactorily . I was advised that they would need my car for most of the day but received a call less than 2 hours after dropping it off saying it was ready. When I picked it up I observed that the passenger front seat had been moved as far forward as it goes, but I did not try to return it to it's normal position til the next morning. When I tried to move it back, it would not move. I looked under the seat and it appeared the pair of flip flops that it keep under the front edge of the seat was jammed in the seat mechanism. I called the dealership and was told to drop by and they get the flip flops out. In the meantime a friend removed the flips flops but the seat would still not move. I had my friend take my car in the next day, they looked at the seat and said the seat had been broken when it arrived the previous day and they were not responsible for it. This is absolutely untrue. The seat was functioning perfectly and was not moved as forward as it would go ( you can't even get into the seat in that position) when I left it the day before. But, for $1100 plus labor--they could fix it for me, which I declined. My friend then drove the car directly back to me and as luck would have it had a gouge in the rear bumper, which it had not had a few hours prior. The only place the car had been was to the Subaru dealership. Hmmmmm..... I was warned by a dealership employee when I took it in for the recall work that they have a lot of accidents in their small parking lot. Well, that much proved to be true. Everyone I spoke too was very polite, but they broke my car and refused take responsibility. More

Mishandled process Went in for the airbag scam. They did nothing, explained nothing afterwards and drug me along for a week expecting me to stop demanding answers. I hav Went in for the airbag scam. They did nothing, explained nothing afterwards and drug me along for a week expecting me to stop demanding answers. I have gotten over a hundred advertisements for kendall subaru since then, between my email to my online activity. Advisors flat out refused to provide the managers email so i could deal with them directly. Multipoint inspection was not very thorough and left out important details that were more pressing than my obviously cracked lamp assembly. If you get a recall notice take it to your local trusted mechanic. At least then theyll tell you the details when you pick your car up. More

Recent great service I have used the dealership for service since I bought the car and the service has been fine. However, my most recent visit was definitely beyond my I have used the dealership for service since I bought the car and the service has been fine. However, my most recent visit was definitely beyond my expectations. The consultant was friendly, helpful and not pushy, He listened to what I had to say, answered my questions and gave me good advice. I spent less than I expected and it was a very pleasant experience. It would be great if I could have the same consultant next time. More