Kendall Subaru of Eugene

.Repair of our 2017 Subaru Forester We appreciate the help Melissa Coyle gave us in coordinating the repair of our car with the Kendall Collision center. The repair was successful and th We appreciate the help Melissa Coyle gave us in coordinating the repair of our car with the Kendall Collision center. The repair was successful and the car looks nice. More

Came in for an oil change but did more Came in for an oil change and mentioned the back hatch lifter was making noise. They were able to fix it in the same visit as no cost to me under war Came in for an oil change and mentioned the back hatch lifter was making noise. They were able to fix it in the same visit as no cost to me under warranty. Ride service for wife worked very well. They only replace what is needed, not filters which still have life on them. It costs less for the oil change than having someone else do it, and they handle any recall type issues, so things stay up to date. More

Great Dealership and Great Service Department I purchased a 2019 Subaru Touring at Kendall Subaru and was very pleased with the dealership. The people were very helpful and informative in every wa I purchased a 2019 Subaru Touring at Kendall Subaru and was very pleased with the dealership. The people were very helpful and informative in every way, from Sales, to Finance and took time to answer all my questions. There was a misunderstanding on one issue, and when I went back and questioned the Sales Manager, he addressed the problem with Sales and Finance. He stated since it was the Dealership’s error, the Dealership would honor what was an error on their part. Most dealers would have said “SORRY” But not Kendall Subaru, they admitted their error and honor their mistake. Thanks Kendall Subaru More

Oil Change / Filter replacement The service department was quite busy, but they accommodated me in a timely manner. I had an oil change and cabin air filter replacement. Everyone w The service department was quite busy, but they accommodated me in a timely manner. I had an oil change and cabin air filter replacement. Everyone was friendly and greeted people with smiles. The only reason I didn’t give a 5-star rating was because my glove box was not reinstalled properly after the air filter was replaced. I did have to return to have it adjusted. When I called with my concern, the phone call was pleasant and welcoming to help fix the issue. Upon returning, the glove box was properly reinstalled within 2-3 minutes. I appreciated the quick fix! More

Excellent help from Service desk on choosing new tires. The person who worked with me for 45 minutes to be sure I understood his explanation to all the questions I asked was outstanding. He gave me good res The person who worked with me for 45 minutes to be sure I understood his explanation to all the questions I asked was outstanding. He gave me good resources to check out for buying new tires. Highly recommend asking for him when you go to Kendall Subaru on Coburg Road. More

Worth the drive from Portland! Bought my car from Kendall Subaru in Eugene and moved to Portland afterward. I had had such a good experience with the purchase that it was worth driv Bought my car from Kendall Subaru in Eugene and moved to Portland afterward. I had had such a good experience with the purchase that it was worth driving to Eugene for service. While there, no fewer than three friendly employees asked if I needed anything. Very customer-service oriented. At my last dealership, I always had to leave my car for half a day when it needed maintenance so I was surprised when told by Dylan that it would only take 30-45 minutes. Super efficient! Two thumbs up for this dealer! More

Oil Change I went to Kendall service department to have my oil changed and to get my tires rotated. They got both done in a short period of time. I went to Kendall service department to have my oil changed and to get my tires rotated. They got both done in a short period of time. More

Transmission Leak I always bring my Forester to Subaru. This last oil change I didn’t have time to, but the other dealership found a transmission leak. Josh was able to I always bring my Forester to Subaru. This last oil change I didn’t have time to, but the other dealership found a transmission leak. Josh was able to get me in on a Friday, found the leak within an hour and it was covered under warranty so I was able to get a rental. Everything went great, my car was ready to pick up the following Tuesday. The only downside I found is when Subaru emailed me with an “important reminder on your recent visit” it says they did a battery test and my battery tested bad, and that I chose to “postpone” the repair at this time. I was never told I needed a new battery while I was there. Other than that my service was great, I absolutely love this dealership and the way I’ve been treated here. I’ll always come back. Josh in the parts department was phenomenal with helping me get my windshield wipers, he even took the time to put them on even though they were close to closing time. More

Great Car Service and Customer Service Being able to just stop in for a routine service call on our 2016 Outback is a super idea! It took just under an hour and the technician was most cour Being able to just stop in for a routine service call on our 2016 Outback is a super idea! It took just under an hour and the technician was most courteous as he explained all the findings after his inspection. We even received a phone call the next day to make sure all was well. Great customer service!!! More

not so express, but great service I've taken my 2002 Outback to the Eugene dealership service department ever since I bought my car new in Salem. I like the notion of the recent ex I've taken my 2002 Outback to the Eugene dealership service department ever since I bought my car new in Salem. I like the notion of the recent express service with no appointment needed, but calling it express is an inconsistent truth. I waited over an hour for an oil change. Nevertheless, nothing can replace the service of authorized Subaru techs who put in Subaru parts for the same price as a oil change chain. My car is still strong after 16 years. More