Kendall Subaru of Eugene

Not Happy With my Car in General. The last two visits I have had to return as things were not done correctly. First time I paid for a rear wiper blade and it was never put on. Second The last two visits I have had to return as things were not done correctly. First time I paid for a rear wiper blade and it was never put on. Second time, and this is why I’m not happy as it is something that is never fixed, I came in for a leak on the passenger floorboard. Happens quite frequently and there is no known fix. They dry out the rug and blow out the hose. After two weeks it happened again. I stopped in (didn’t use my air conditioner for three weeks as I couldn’t get to the dealership) waited two hours because I didn’t have an appointment, well, someone had knocked off a cap at the last appointment so this was a second waisted visit for me. Usually I’m easygoing but since this is a constant reoccurrence for my Subaru, I’m having a hard time letting it go. But, as for employees, they are always very nice and do their best to help you. More

Excellent Customer Service Friendly staff, knowledgeable, efficient, quick. Craftsmanship/Service (body side molding added onto Forester) appears to be exceptionallay well done Friendly staff, knowledgeable, efficient, quick. Craftsmanship/Service (body side molding added onto Forester) appears to be exceptionallay well done in just over 2 hours! Entire experience very positive. More

Fast and Friendly Got to the dealership bright and early on Saturday and they had me on my way to enjoy the whole day. Would be nice to have car washed or have the care Got to the dealership bright and early on Saturday and they had me on my way to enjoy the whole day. Would be nice to have car washed or have the care wash at the facility. More

Went in for service Received great and fast service at Kendall Subaru. I am very thankful for the staff for getting my vehicle serviced! Would recommend anyone to their Received great and fast service at Kendall Subaru. I am very thankful for the staff for getting my vehicle serviced! Would recommend anyone to their service center! More

The best expert care and so friendly. Walking in, no appointment, requesting a standard oil change. They got right to work, checking fluids (topping off), tire tread and pressure, and all Walking in, no appointment, requesting a standard oil change. They got right to work, checking fluids (topping off), tire tread and pressure, and all the other needed checks. Asking if I wanted to replace a burnt out rear light (which I did). When all done after a short stay in their very nice waiting area, I left with a smile. Another pleasant experience at Kendall Subaru in Eugene, OR. Thank you! More

Touchscreen CD problem My CD player no longer worked and was out of warranty. Kendall said to bring it in so they could try to repair. It worked! They reset, updated softwar My CD player no longer worked and was out of warranty. Kendall said to bring it in so they could try to repair. It worked! They reset, updated software, and all at no charge! Thanks, Kendall Subaru! More

Super sevice Went in for an oil change, was told my battery had failed the check test - BUT even though it was out of warranty it was replaced free of charge with Went in for an oil change, was told my battery had failed the check test - BUT even though it was out of warranty it was replaced free of charge with a higher capacity battery. More

Fantastic Service I needed my Forester checked out! I have never been so delighted to find my visit as welcoming and kind to me AND my vehicle as they provided me. I needed my Forester checked out! I have never been so delighted to find my visit as welcoming and kind to me AND my vehicle as they provided me. More

Recall service Bought my car from another dealer, but was treated as though I was a long time customer. Just as they said it would be - no delays, loaner car , frie Bought my car from another dealer, but was treated as though I was a long time customer. Just as they said it would be - no delays, loaner car , friendly ! Best dealer experience I've ever had. More

Great service every time! I brought my car in for express service, just a routine oil change on my 2017 Subaru Outback. When I picked up the car, I was told there was a leak in I brought my car in for express service, just a routine oil change on my 2017 Subaru Outback. When I picked up the car, I was told there was a leak in the transmission, very unusual for such a new car. The service manager, Brandon, handled the situation really well arranging when I could bring the car in, the warranty coverage, even assuring me that no matter when this happened the dealer would make it right. There was a glitch in the scheduling of the repair so I was provided a loaner overnight. Brandon was waiting for me withe keys in hand when I arrived the next morning to pick up my repaired car. Just a great approach to customer service all around! More