Kendall Subaru of Eugene

Maintenance visit Service was fast and efficient. Employees were so kind! Best service I have ever had! Thank you:) will definately be back to this place for my needs, Service was fast and efficient. Employees were so kind! Best service I have ever had! Thank you:) will definately be back to this place for my needs, worth the drive! More

Kendall is the best dealer I have had dealings with Kendall over many years, with a variety of vehicles, from Cadlillac to Ford and now a Subaru. They have always given extraord I have had dealings with Kendall over many years, with a variety of vehicles, from Cadlillac to Ford and now a Subaru. They have always given extraordinary service and gone the extra mile for customer satisfaction. I trust them and only them. More

Very helpful I am here from out of town and they were as helpful and welcoming as my dealer back home. They treated me like I was an ongoing client and even did a I am here from out of town and they were as helpful and welcoming as my dealer back home. They treated me like I was an ongoing client and even did a few checks that were " no charge" items. I would definitely go back if I'm in town again. More

Best Subaru dealership in Oregon! While I haven't been to EVERY Subaru dealership in Oregon, I've been to quite a few, as well as WA and CA, and this one is hands down the best. Great While I haven't been to EVERY Subaru dealership in Oregon, I've been to quite a few, as well as WA and CA, and this one is hands down the best. Great service, low costs, the people here will go out of their way to help you and make sure everything is in tip top shape. More

Easiest experience ever! This was by far the easiest and most pleasant and quickest car buying experience I have ever had. Lisa Arney from the Ford dealer put it all together This was by far the easiest and most pleasant and quickest car buying experience I have ever had. Lisa Arney from the Ford dealer put it all together and it was completely painless! What a pleasures More

Great Service Department They re-established my confidence in my WRX and continued to provide exceptional service and a great price. I drive from Salem to Eugene to do busines They re-established my confidence in my WRX and continued to provide exceptional service and a great price. I drive from Salem to Eugene to do business with them, even though there is a Subaru dealership in Salem. I began having doubts with my 2015 WRX after some unsettling vibrations and horror stories from previous WRX owners. I even began shopping for a replacement car. Kendall Subaru extensively checked my car, over a couple days, to restore my confidence in Subaru and my 2015 WRX. Their oil changes and factory scheduled services are performed exceptionally at a very competitive price! Oil changes are $20 cheaper than another dealership. A scheduled service was $200 cheaper. The prices are lower and the quality is outstanding! They even took care of me after my car was rear-ended. More

Great staff Helped my son get into his first vehicle. Friendly, not pushy, overall a great experience. Jacob was very helpful in finding a reliable Legacy and hel Helped my son get into his first vehicle. Friendly, not pushy, overall a great experience. Jacob was very helpful in finding a reliable Legacy and helped make the whole process painless More

Great experience until dealing with service department Disclaimer: I want to say up front that my purchasing experience from this dealer was exceptional and I would recommend this dealership for purchasin Disclaimer: I want to say up front that my purchasing experience from this dealer was exceptional and I would recommend this dealership for purchasing especially Kevin Pickett. I also want to say that my car is under warranty and they have not charged me a single dime and have been accommodating with rental vehicles and such. This is a long review but I hope that it is informative to anyone wanting to take their car in for service at this dealership. With that said I can summarize this review in the words of the service manager: "All Subaru vehicles when they get to 17,000 miles or more will make a whistling noise when you turn on the climate control" - Jerry, Service Manager, Subaru of Eugene, OR. Vehicle Background: I purchased my Legacy in 2014 and it now has 17,000 miles on it. During a drive up from California to Oregon, I pulled into a parking lot to eat and left the car in park. During my meal a whistling/whining noise started. This was about 5 months ago. Since then it has continued and the dealership so far has been unable to determine what the problem is. The Symptoms: 1. The noise is is best described as a whistling or whining noise, but not a high pitched, more like a guttural and changing whistle. It could almost be compared to bubbles coming up out of the water if they were higher pitched. It is very similar to what you hear from cars that need serpentine belts replaced. 2. The noise changes in volume randomly and regardless of any conditions (except circumstances which make the noise go away completely). It can be very low or moderately loud and can switch back and forth instantly and multiple times in quick succession. 3. The noise goes away completely when the climate control is turned off (heat, fan, ac, completely off) although sometimes it can take 3-4 seconds for it to die down completely. 4. The noise does not present as soon as the car is turned on and driving. I would estimate it takes at least 3-5 minutes of driving before the noise presents. It is worth noting that this is with outside weather conditions of anywhere between 35 - 65 degrees and that the car is always parked in the garage. 5. The noise presents whether the car is in park, idle, accelerating, braking, and driving at any speeds up to 75-80 MPH. I have not tested at higher speeds but the outside noise eventually will drown it out. 6. The noise can only be heard inside the car. If I open the hood and listen near the engine I cannot hear it. 7. If I turn off the engine but keep the climate control on, the sound also goes away regardless of the fan speed selection. Maintenance Performed: Replaced the serpentine belt Increased freon amount/pressure Next Step: Replace the blower Service Department Experience: When we first took in the vehicle for this issue they said they could not reproduce the problem and that maybe it would go away on its own. We accepted that and took it home. 5 or so months later I could not take it anymore and brought it back to the dealership service department. I explained all of the above symptoms to them when I checked it in. They called me back later and again said they could not reproduce it. Finally the service manager called me and asked if he could have permission to test drive it. I explained I already told them that it only presented after driving it for 4 or 5 minutes and only when the climate control was on and that I expected them to test drive it. He called back 15 minutes later and said he identified the sound I described to him and that he thought it was the serpentine belt. When I asked why he thought it was the belt since to my understanding, the belt spins regardless if the AC is on or off, he said that having the ac places a larger load on the belt and so I said fine but was doubtful since I had already opened the hood and listened and could not hear it there. They replaced the belt and the noise continued. The next time I brought it in he said that there was an engineer there that suggested increasing the freon in the car. The manager said they did that and the sound went away. During a later conversation with the service manager, the service manager claimed, "The engineer nor us ever heard the sound" which made me wonder how they could claim that the sound went away after putting freon in if they never heard it in the first place. I took the car home and the noise still continued. I called up the service manager and I could tell he was clearly frustrated and did not want to deal with this issue any longer. He told me the only way he could do anything was if I brought the car in and had him listen to the sound while in the car with him. So I agreed and took it in again. When I got there, he got into the car, acknowledged the sound and then pushed the A/C button. I then pushed the off button and he exclaimed, "Oh, you are turning off the whole climate control system". He then went on to explain that the noise was completely normal and that every Subaru with 17,000 miles or more makes that noise and that it is just the air pressure in the vents. I was dumbfounded. What he was saying did not make any sense to me so I started asking more questions. The more questions I asked the more ridiculous his answers seemed to become. When I asked him why I have never ever heard that sound in any other vehicle with many more miles than 17,000, he claimed that I could not compare my Subaru to any other vehicles. When I asked him if he could show me any other Subaru that made the same noise, he claimed he did not have any with that many miles, not even their taxi's. When I asked him why it would happen all of a sudden, he claimed that there are tons of parts and they get dirty and shed and such and that over time, they just make that noise. When I asked him if he was correct that the noise is just from air pressure in the vents, that it would make sense the noise was still there if the car was off and the climate control was on, he claimed, and I quote, "logic would seem to dictate so, but not necessarily because when the car is on the pressure might be higher" I then asked that if a lower pressure was the cause for the noise going away why wouldn't increasing fan speed cause the noise to come back? At this point he was pretty much done with my stupid questions and said that it was a complex system that I did not understand. He then told me that only thing left he could do was change the blower and if that did not fix the problem that there was nothing he could do. He also told me if he called engineers out to try to solve the problem they would tell me to turn up the radio or drive with the windows down. He also stated (in my interpretation, threatened) that if I had them try to find the problem after replacing the blower that they would have to take out the dash and that if that happened I would start hearing all kinds of rattling and shaking and noises. Where I Am Now: I am not a mechanic or even someone who is very knowledgeable about cars, so I cannot really argue with the service manager, I can only try to ask questions to understand the problem. I am praying that changing the blower will solve the issue. I am terrified if it does not solve the issue that this guy will be even more upset and sabotage something with the vehicle or at the very least, hate me for life. I am hoping someone else out there can benefit from this review. Regards, - Joe More

After weeks of research and being on the fence for a After weeks of research and being on the fence for a while, we decided to purchase our first new vehicle. As we are expecting our first child we wan After weeks of research and being on the fence for a while, we decided to purchase our first new vehicle. As we are expecting our first child we wanted something safe with proven reliability and safety records, so a Subaru Outback was our choice. Living in North Bend, Oregon, our nearest dealer happens to be Kendall Subaru in Eugene, about 120 miles away. Everything went smooth, we put a deposit on a 2014 Outback 3.6R with a Special Appearance Package. We thought it would be ready to pickup on the last day of February, so we sold our Honda Accord coupe and arranged a ride to the dealership. We arranged this in advance, but much to our disappointment, when our day came there was no car waiting for us… Hmmm, I'm going to say right now, it is misleading to sell something you don't even possess. Anyway, turned out good for us because we were able to get the same exact car with a 2.5 liter engine that we are totally happy with. Everything we need and 30 mpg… John Pease is an honest man, and we appreciated his integrity, thoroughness, and dry sense of humor. We did our research and were able to get our vehicle at the price we wanted……. until, the finance office arghhhhhh… We purchased an extended warranty, which brought our payments up a bit, and although it gives us a little peace of mind (we are trusting this vehicle with our baby's life), we just hope it doesn't let us down, if we should ever need it. Stacey, the finance manager, sold us on it, as we do live 120 miles from the nearest dealership, and covers costs at any approved facility…. anyway if the warranty is as good as she explained it to be, then we are all good. Overall, we think it was a good experience, and we will recommend Kendall Auto Group to our friends and family. More