Kendall Toyota of Bend

Shady Hands down worst customer service experience i've ever had. With the exception of my actual salesman (Glenney was great) my biggest regret about buyin Hands down worst customer service experience i've ever had. With the exception of my actual salesman (Glenney was great) my biggest regret about buying my 2018 Tacoma is buying it from this location. There was an issue with my truck's speedometer which put me out for a month in a rental truck (for free). Upon finally returning the rental, they said everything was good to go and ushered me out. A month later called and said they found a scratch which is going to cost 800 to fix. Called me back a week later and said no, it will be closer to 1100. All I wanted was to understand why I felt completely blindsided and taken advantage of - Phone tag ensued for over 3 MONTHS. Finally out of frustration was able to start to play phone tag with The GM Jason. He even left a message and said: "We are willing to swallow as much of this as we can..." I called back every time and more. It is seriously unacceptable to be in that position and not be able to schedule a phone call. Then I get a notification from my insurance saying they submitted the claim. I have called almost every day since and still am unable to connect to Jason. THE GM OF A TOYOTA DEALERSHIP CAN NOT GIVE ME ONE TIME OF DAY WHERE HE IS SITTING AT HIS DESK. Absolutely insane. I gave them my schedule, told them exactly when to call. etc. So now they told me because it's been so long they need the payment in FULL. On top of that my insurance is going up. I asked them to provide me a specific time to call and I would take time out of MY day to call at that time - they never provided it. They basically made the call that me as a customer isn't important. The bottom line is customer service is the backbone of any company so based on that...take my advice and take your business elsewhere. More

$1600+ damage while at service appointment My RAV4 was in for routine service. After the service was performed, they took my car on a test drive. While on the drive, my car was rear ended, cau My RAV4 was in for routine service. After the service was performed, they took my car on a test drive. While on the drive, my car was rear ended, causing over $1600 in damage. They didn’t bother to call me to tell me. I had to call them to find this out. When I arrived at the dealership to see the damage, I was told “sorry”and handed a bill for my service appointment. They didn’t offer to waive or reduce the service charge, as a show of good faith. You would think they would at least attempt to keep me as a customer. Now I have a broken car, hours of phone calls with insurance and body shops, scheduling, coordinating, etc....I can’t even use my trunk until my car gets fixed. I will not ever go back to Toyota of Bend. More

Made a deal, then they reneged I went in last month to check out a used Chevy pickup, planning to trade in my current Chevy. They looked over my trade in, and we couldn't really com I went in last month to check out a used Chevy pickup, planning to trade in my current Chevy. They looked over my trade in, and we couldn't really come to terms on the price difference. I was emailing the sales guy for a few weeks, then we finally settled on a price. I went in on xmas eve, checkbook in hand. Then the "used car manager" tells me he needs to look my truck over again. My truck was the same condition they looked at weeks prior. He then tells me my truck isn't worth what they offered. They required more cash on my end. I took my keys and went home. I'll never set foot on that lot ever again. More

Pshhhh You may have a great sales person and the transaction and purchase may go smoothe but BEWARE. After all is said and done, when you need something in t You may have a great sales person and the transaction and purchase may go smoothe but BEWARE. After all is said and done, when you need something in the future, they won’t go above and beyond for you! All they care about is making a sale. After that, good luck. By the way, Jarid was great! Service dept, not so much More

Lost a “use to be” loyal customer Just gotta say that Toyota service department absolutely sucks! EVERY SINGLE TIME I go in there for something I have a problem with them. Really sad Just gotta say that Toyota service department absolutely sucks! EVERY SINGLE TIME I go in there for something I have a problem with them. Really sad because Toyota has a great product, but they DO NOT go above and beyond for their customers, let alone their return customers. I have bought 3 vehicles from them always hoping for a different outcome from the service dept/customer service end of things, but nope! I REFUSE to go back to Toyota. I would rather drive to Portland or Eugene or anywhere else to buy another Toyota vs. going to Kendall Toyota! Not only have I bought vehicles from them but I have referred people to them who have bought vehicles! I will steer people away from them. Sorry Toyota... you just lost a “use to be” loyal customer! More

Excellent customer service I was extremely pleased with the customer service at Kendall Toyota. Jason, Nick, Matthew, Joe and Jessica were very knowledgeable and were wonderful I was extremely pleased with the customer service at Kendall Toyota. Jason, Nick, Matthew, Joe and Jessica were very knowledgeable and were wonderful to work with. I did not feel any pressure and I believe I received a great deal from this dealership. Thanks to them for being so helpful and listening to what I wanted in a vehicle. More

DO NOT PURCHASE FROM THEM! From our 3rd salesman leaves us to sit at his desk for 45 minutes while he helps walk in customers with information, to getting wrong information from From our 3rd salesman leaves us to sit at his desk for 45 minutes while he helps walk in customers with information, to getting wrong information from our salesman, to waiting 4 hours to sign paperwork when we called and told them we would be there in 1 hr and they already had our check, to all the paperwork that had the wrong city on it and it had to be shredded and reprinted, to car not being ready to take home after our 4 hr wait and a phone call that we were coming in. I'll NEVER purchase from them again! More

Kendall Toyota of Bend Do not trust Kendall Toyota of Bend. Liars, Yo-Yo financing, Spot delivery, Don't do it. Was told in a email my financing was approved and funded TMC Do not trust Kendall Toyota of Bend. Liars, Yo-Yo financing, Spot delivery, Don't do it. Was told in a email my financing was approved and funded TMC .9% what a great deal, only told to bring the car back as they could not get financing. Also found they had my credit pulled and pulled till my score dropped 40 points! Pulled at Banks 3 Times in the month I was driving the car. I wish the state of Oregon had better Laws to give more protections to the consumer. More

Employees not very motivated. New vehicle service impossible Employees are sometimes rude likely because bends economy is booming and they could care less for your business. I bought a new Tacoma and routine mai Employees are sometimes rude likely because bends economy is booming and they could care less for your business. I bought a new Tacoma and routine maintenance scheduling is always 2-3 weeks out and takes 1-2 hours. I became so frustrated I went to roseburg Toyota and what a difference! Almost immediate scheduling, short wait times and employees that actually want your business. The only decent experience was my salseman terry Johnson but apparently he was fired for being too honest. My next new Toyota dealer is a no brainer! More

Pieter does a great job Pieter Van Den Berg was incredibly wonderful to work with and provided exceptional service. I Purchased a brand new Highlander from him and couldn't Pieter Van Den Berg was incredibly wonderful to work with and provided exceptional service. I Purchased a brand new Highlander from him and couldn't be happier. Pieter's service was a big reason we purchased from Bend and he gave us a great deal as well. I would highly recommend anyone looking for a Toyota to speak with Pieter. More