Kendall Toyota of Bend

Sketch This place is horrible, they lie and will tell you anything to believe the crap they are trying to get you to sign too. They have no customer loyalty This place is horrible, they lie and will tell you anything to believe the crap they are trying to get you to sign too. They have no customer loyalty it's apparently all about making money, however, most dealers eventually will give in. Old school yo-yo tactics and games. No room to budge. I don't know how Kendall and Lithia stay in business this day and age, maybe people are getting dumber instead of smarter with technology you'd think people would know what a good deal is, this isn't the place to get one. I hope they truly do have to auction the vehicle we wanted to buy, it's still there and listed for what we offered on it. I hope they lose money when it goes to auction. I'd never step foot on this lot or any other dealer with Kendall in the name again. Brian Smith was ok but didn't seem too committed to making a deal, lot's of "pencil's" and he seemed like he was getting annoyed as we weren't going to budge, tons of back and forth then Joseph Wittwer came in, presents like a good guy, but a sleazeball salesman, both talked about the great deal's they've gotten as employees on things than trying to screw you haha, who'd do business like that? Kendall. Kendall is a joke! More

nothing but lies ,service is so very rotten first off buying the Avalon was for my son, trusting them they have a safe car for my son.. that was a joke..from buying the veh before and seeing first off buying the Avalon was for my son, trusting them they have a safe car for my son.. that was a joke..from buying the veh before and seeing some issues and the sells man said he take care of it and never put a r.o inn... battery terms was dirty and battery was bad... was pointed out before we bought it..so they tested it and said o its bad , one sec let me get another battery tester, then came back and said no sir its good.. didn't trust them so took it to the chevy dealer and it tested bad. they tried to pull a fast one on my handicap son and tried to make him pay for the battery and modeling strip that alex machetti never put inn for a r.o ... from the brakes to it shaking was a joke,, then after I told them I took my reviews down so we can work with each on these issues of the car shaking, to the sound in the engine,,, o its fine .. its nothing wrong.. but going in a few time's I had it with them .... then it like they doing me a favor in helping me with my brakes and brandie couldn't call me back,, the manger had to get her to call,, they tired to pull another fast one .. o we help u with ur brakes and u have to pay half.. ok sounds good 165 for resurface rotors and les swab did it for 90 .. hows that half..... they are crooks.....so if ur looking to buy a veh here for ur granduation kid ,don't trust them.. make sure u shop around and the service sucks so bad why own a Toyota up here........they keep calling yelp and having my post taken down too.. I think its time to lawyer up and get a class action law suit on them in there ways and service and how they treat the customers..and ripping off handicap teen on his first veh.. and selling a non safe veh...... they even play games and get u back and step in ur veh carpet with oil foot prints.. to lift a car matt up and just have a oil step is str8 out childish...... everyone needs to lawyer up More

The worst dealership I have ever done business with. Nothing but problems with these people, it's been 4 months since I bought my car there and I'm still having paperwork problems with the car I bought, Nothing but problems with these people, it's been 4 months since I bought my car there and I'm still having paperwork problems with the car I bought, these people have lied to me over and over again. More

Shady Hands down worst customer service experience i've ever had. With the exception of my actual salesman (Glenney was great) my biggest regret about buyin Hands down worst customer service experience i've ever had. With the exception of my actual salesman (Glenney was great) my biggest regret about buying my 2018 Tacoma is buying it from this location. There was an issue with my truck's speedometer which put me out for a month in a rental truck (for free). Upon finally returning the rental, they said everything was good to go and ushered me out. A month later called and said they found a scratch which is going to cost 800 to fix. Called me back a week later and said no, it will be closer to 1100. All I wanted was to understand why I felt completely blindsided and taken advantage of - Phone tag ensued for over 3 MONTHS. Finally out of frustration was able to start to play phone tag with The GM Jason. He even left a message and said: "We are willing to swallow as much of this as we can..." I called back every time and more. It is seriously unacceptable to be in that position and not be able to schedule a phone call. Then I get a notification from my insurance saying they submitted the claim. I have called almost every day since and still am unable to connect to Jason. THE GM OF A TOYOTA DEALERSHIP CAN NOT GIVE ME ONE TIME OF DAY WHERE HE IS SITTING AT HIS DESK. Absolutely insane. I gave them my schedule, told them exactly when to call. etc. So now they told me because it's been so long they need the payment in FULL. On top of that my insurance is going up. I asked them to provide me a specific time to call and I would take time out of MY day to call at that time - they never provided it. They basically made the call that me as a customer isn't important. The bottom line is customer service is the backbone of any company so based on that...take my advice and take your business elsewhere. More

$1600+ damage while at service appointment My RAV4 was in for routine service. After the service was performed, they took my car on a test drive. While on the drive, my car was rear ended, cau My RAV4 was in for routine service. After the service was performed, they took my car on a test drive. While on the drive, my car was rear ended, causing over $1600 in damage. They didn’t bother to call me to tell me. I had to call them to find this out. When I arrived at the dealership to see the damage, I was told “sorry”and handed a bill for my service appointment. They didn’t offer to waive or reduce the service charge, as a show of good faith. You would think they would at least attempt to keep me as a customer. Now I have a broken car, hours of phone calls with insurance and body shops, scheduling, coordinating, etc....I can’t even use my trunk until my car gets fixed. I will not ever go back to Toyota of Bend. More

Made a deal, then they reneged I went in last month to check out a used Chevy pickup, planning to trade in my current Chevy. They looked over my trade in, and we couldn't really com I went in last month to check out a used Chevy pickup, planning to trade in my current Chevy. They looked over my trade in, and we couldn't really come to terms on the price difference. I was emailing the sales guy for a few weeks, then we finally settled on a price. I went in on xmas eve, checkbook in hand. Then the "used car manager" tells me he needs to look my truck over again. My truck was the same condition they looked at weeks prior. He then tells me my truck isn't worth what they offered. They required more cash on my end. I took my keys and went home. I'll never set foot on that lot ever again. More

Pshhhh You may have a great sales person and the transaction and purchase may go smoothe but BEWARE. After all is said and done, when you need something in t You may have a great sales person and the transaction and purchase may go smoothe but BEWARE. After all is said and done, when you need something in the future, they won’t go above and beyond for you! All they care about is making a sale. After that, good luck. By the way, Jarid was great! Service dept, not so much More

Lost a “use to be” loyal customer Just gotta say that Toyota service department absolutely sucks! EVERY SINGLE TIME I go in there for something I have a problem with them. Really sad Just gotta say that Toyota service department absolutely sucks! EVERY SINGLE TIME I go in there for something I have a problem with them. Really sad because Toyota has a great product, but they DO NOT go above and beyond for their customers, let alone their return customers. I have bought 3 vehicles from them always hoping for a different outcome from the service dept/customer service end of things, but nope! I REFUSE to go back to Toyota. I would rather drive to Portland or Eugene or anywhere else to buy another Toyota vs. going to Kendall Toyota! Not only have I bought vehicles from them but I have referred people to them who have bought vehicles! I will steer people away from them. Sorry Toyota... you just lost a “use to be” loyal customer! More

Excellent customer service I was extremely pleased with the customer service at Kendall Toyota. Jason, Nick, Matthew, Joe and Jessica were very knowledgeable and were wonderful I was extremely pleased with the customer service at Kendall Toyota. Jason, Nick, Matthew, Joe and Jessica were very knowledgeable and were wonderful to work with. I did not feel any pressure and I believe I received a great deal from this dealership. Thanks to them for being so helpful and listening to what I wanted in a vehicle. More

DO NOT PURCHASE FROM THEM! From our 3rd salesman leaves us to sit at his desk for 45 minutes while he helps walk in customers with information, to getting wrong information from From our 3rd salesman leaves us to sit at his desk for 45 minutes while he helps walk in customers with information, to getting wrong information from our salesman, to waiting 4 hours to sign paperwork when we called and told them we would be there in 1 hr and they already had our check, to all the paperwork that had the wrong city on it and it had to be shredded and reprinted, to car not being ready to take home after our 4 hr wait and a phone call that we were coming in. I'll NEVER purchase from them again! More