Kendall Toyota Dealer of Eugene are by far, the worst car shop I’ve ever taken my car for service. They are the most dishonest people ever...
My Toyota Camry had an extended warranty for exesive use of oil. I brought it in and it took them close to 2.5 hours to fill up the car with the needed oil, about two quarts. They sealed it up and told me to bring it back after I’ve drove it for 1,200 miles, but not to exceed 1,300.
I brought the car back right after the 1,200 required miles and this time it took them over 3 hours to come back and tell me the oil in the car was perfectly fine, “it’s right to the top” he said. I knew something was wrong so I checked the oil in the car right before I started up, it was right to the top.
At this point the mileage in the car was over 148,000 miles and the Mandatory Extended Warranty coverage would end at 150,000. I drove the car for just over 1,000 miles and the car used two quarts of oil; I have the record for that as it was checked at Springfield Toyota Lythia Dealer, where I took it next.
At Springfield Lithya Toyota Dealership took them just over 10 minutes to add the needed oil; they told me to come back after I drive it no more than 1,220 miles. I came back right after I drove it the required miles and it took them less than 15 minutes to come back and tell me that the car had failed the test, he, (Teady) said, “that means it is using lots of oil”. He scheduled an appointment, set me for a car loaner, and got my car fixed within 4 days.
Toyota cars are good, service at Kendall Dealer were not to me. We’re getting ready to get our new car, and are certainly going to get it at Lithya Toyota of Springfield. They treat me nice and at Kendall Dealer were not, they were dishonest people and I feel they’ll trick anyone.
This is my most honest opinion and recount of my experience there.