Kendall Volkswagen of Anchorage

Although I didn’t buy the Atlas I was looking at, the customer service from Jonathon Redfearn was great and there was your normal haggling from people above him over the price (and it was a great trade p customer service from Jonathon Redfearn was great and there was your normal haggling from people above him over the price (and it was a great trade price) but as I thought about my Atlas I’m going to keep it. But he also showed me more features on my car that I didn’t know about and he pointed out a piece of rubber under my hood that was missing so I will be going to the pair’s counter soon, and he said if I needed anything else just call. Looking for a Volkswagen or Audi or whatever they have there look up Jonathon Redfearn. More

Once again Kendall VW of Anchorage proves they are a consistent quality operation. We purchased our 4th New vehicle in the last 10 years from these folks. Cheers to the outstanding team that made it hap consistent quality operation. We purchased our 4th New vehicle in the last 10 years from these folks. Cheers to the outstanding team that made it happen! Salesman: Eleazar Torino Sales Mgr: Anthony Manacio Finance Mgr: Mike Polak Today in this age of uncertainty my wife and I are truly grateful that we can return over the years to experience being treated with the highest regard and care by these truly professional team players. Thank You Kendall VW! More

We worked with Shane Simbre to purchase a Volkswagen Atlas. He was super upbeat and fun to work with! He was relentlessly positive and had us in and out in under two hours, which included the test drive Atlas. He was super upbeat and fun to work with! He was relentlessly positive and had us in and out in under two hours, which included the test drive and a trade-in. I felt like we got a fair deal, and everyone we interacted with were super professional and friendly! More

I recently went to Kendall Volkswagen with my entire family looking for a new family car. We were greeted by Shane and taken care of at a 10 out of 10 level. Shane demonstrated the Kendall slogan of Sim family looking for a new family car. We were greeted by Shane and taken care of at a 10 out of 10 level. Shane demonstrated the Kendall slogan of Simple, Fun and Easy. He addressed every question that we had with knowledgeable experience, ensured we had a streamlined evaluation for our trade-in, and worked hard to ensure our needs were met. Purchasing a car is a big investment and it is worth evaluating the decision with someone that knows the vehicles. I highly recommend Shane and Kendall Volkswagen for your next car buying experience! More

Worst experience ever RUN!!! RUN AS FAST AS YOU CAN AND DON'T LOOK BACK! I've never left a review online for anything that I've purchased - never. But this has been the WOR RUN!!! RUN AS FAST AS YOU CAN AND DON'T LOOK BACK! I've never left a review online for anything that I've purchased - never. But this has been the WORST purchasing experience of my life. IF I COULD GIVE THEM ZERO STARS, I WOULD. In March I traded in an impeccable 2014 Toyota for a beautiful used 2014 Subaru in order to get better gas mileage due to a new, longer commute. At first, I thought everything was going well - of course, they will say anything to get their sale...but they fail miserably at follow up. This dealership failed to pay off my trade-in within any reasonable amount of time (despite REPEATED CALLS requesting action), meaning that 45 DAYS LATER, I was making payments on BOTH the Toyota that was in their possession (the car I traded in) as well as the Subaru I had purchased from them. As if that wasn't enough, the dealership promised (during the SIX HOUR LONG purchasing experience) that they would fix the cracked and broken windshield on the Subaru, order the headrests that were missing, and fix the back liftgate, which was nonfunctioning. I knew there were issues that needed to be dealt with, but I took them at their word and trusted that they would hold up their end of the bargain. I called and called and called - no follow up. Cut to FIVE MONTHS LATER....Guess what is still not fixed - the broken windshield, the broken liftgate, and now the check engine light is on which terrifies me because this dealership has been nothing but dishonest and dismissive with me so far. THEY ARE NOT TO BE TRUSTED. I finally call enough times and make my way high up enough in their chain of command to get someone to take action. They apologize and apologize and promise to fix everything and make it right, even making an appointment with another Kendall dealership in Wasilla for the following week so that I don't have to go back down to Anchorage in order for them to keep their word. What happens? I spend two hours at Safelite Auto getting the windshield fixed myself and then drop my car off with the Wasilla dealership by 10am in order to get everything else taken care of (remember, we made this appointment a week in advance). They are super friendly and promise that today they will make everything right (after 5 months of the runaround.) I call three times during the day to try and get a status update on my car with no return calls. Instead, they lock up the dealership and go home without ever having returned my call or ever having touched the car that has been with them all day long with a week's advance notice (and that's if you don't count the five months I've been calling without follow up). I have to go to the dealership and get the sales department to find my keys so that I have a car to go to work with the next day. Now, here I am with a broken liftgate and check engine light that won't go off and still no follow up from the Kendall dealership family. THESE ARE HONESTLY THE MOST DISHONEST PEOPLE I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. And my car is still not fixed. Like I said, RUN - RUN AS FAST AS YOU CAN TO ANY OTHER DEALERSHIP BUT A KENDALL DEALERSHIP. RUN!!! More

Amazing customer service as always!! Gerald once again went out of his way to answer all of my questions, was very polite and courteous! Having this kind of convenience with my vehicle i Gerald once again went out of his way to answer all of my questions, was very polite and courteous! Having this kind of convenience with my vehicle is very important, Im looking forward to upgrading in the next year as well. I would highly recommend talking with Austin, I feel safe that he will give me honest and reasonable options!! Thank you very much Kendall of Anchorage on Old Seward!! More

Matt Carberry was amazing. Service is always top notch. No complaints. I won’t let anyone else work on my car. Thank you so much Kendall. No complaints. I won’t let anyone else work on my car. Thank you so much Kendall. More

The sales person was helpful, friendly and knowledgeable. Max Boatwright made sure you were taken care of and happy with our purchase. Luis Mangandi, the finance manger over at Porsche location was very help Max Boatwright made sure you were taken care of and happy with our purchase. Luis Mangandi, the finance manger over at Porsche location was very helpful made sure he did what he could to help get the best Interest rate. Luis also made sure he gave you all options to protect yourself and your vehicle. One thing that was very frustrating is I was told to be back there at 5PM on the 22nd to get a detail why I finished the remaining paperwork. Which you’d think it’d go in within minutes of arriving. Instead we were told our vehicle was #3 to go in for a detail. 3hrs later, I attempted to get an employee to check where it was at and he told me “I’ve been here since 9AM so I understand”. I finally went to Luis and he was very shocked we were still there. He had another sales man from the super store and go check where my truck was and got the truck for me. I’m sure the detail guy was just doing his job. I’m not frustrated at him but I am frustrated that I was scheduled for a 5PM appointment and my truck didn’t even go back until 6:30PM. We finally left at 8:17PM. Other than that we really enjoyed the experience and the customer service. More