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Kendrick Buick-Cadillac-Nissan

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6 Lifetime Reviews

State Rd. 26 E. & Creasy Ln., Lafayette, Indiana 47905 Directions
Sales: (765) 447-7575

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6 Reviews of Kendrick Buick-Cadillac-Nissan

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December 30, 2015

"Most down to earth dealership sales experience to date."

- Dean2015

We were looking for a used car and were hesitant to make the drive to Marty Kendrick Nissan. Once there we dealt with Efrein Torres and Sales Managers Adam Nesius and Phil Hunley. All three of these guys made us feel like one of the family and very comfortable. I would highly recommend this dealership to anyone looking to purchase their next used car. Very Impressed!!!

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Recommend Dealer
Yes
Employees Worked With
Efrein Torres, Adam Nesius and Phil Hunley
November 10, 2015

"2015 Nissan Murano"

- Patricksofficesupply

Kendrick Nissan has a entire new management staff. They are very positive and helpful. They are truly interested in ensuring our satisfaction. The sales staff is very friendly and knowledgeable. Positive and upbeat! I'm very comfortable with the place and would highly recommend them. They were very respectful of our time!

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Recommend Dealer
Yes
Employees Worked With
Phil Hunley , Tony in finance
May 01, 2014

"one of the worst experiences at a car dealer i ever had!!!"

- duke1964

after calling the dealer to make sure car was still avail, adam the manager was the one who answered my call. he said car was still avail. I then proceeded to ask him questions about the particular vehicle. I asked if the car had been involved in any accident, he said that the auto check was clean. Then I asked if the car had any visible signs of damage or previous paint work, his response was that it was a local trade and the car was well taken care of and it was a low mileage car with no damage. I told him I was coming from over 100 miles away and he indicated that all their cars were inspected and he knew this car personally. I decided to drive the trip, 2 hours one way to purchase the car. Upon my arrival, the first thing I noticed was damage to the front bumper, obviously it had been in a front end accident. The hood had been painted with substandard repairs and both rocker panels had damage to them and passenger side mirror had some signs of damage. Adam then sent the salesman in to look at the carfax report. Salesman said the car had an accident on the report. Adam then apologized for the error and said take the car for a drive and if you like the car, we will make the price worth while. I took the car for a test ride and immediately noticed an alignment issue with the vehicle. There was also break noise with the vehicle. It seems that almost everything the dealership said about the car was wrong. After the test ride, I asked the manager what price would he sell the car for with these problems. He responded by asking what price did I see the car advertised at! My thought is that the dealer must have multiple pricing at multiple ads, because how is it possible that a manager doesn't know the price of an advertised car.. I told him the price that was advertised and he said he would take another 300 off the price. 300 dollars is not what I consider "worth while" when the car needs over a thousand dollars in repairs. Beware of this dealership's advertising and descriptions of vehicles. The manager, Adam, completely misrepresented the vehicle and wasted half my day. my only recourse is to make others aware of my experience at Marty Kendrick Nissan.

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Recommend Dealer
No
Employees Worked With
adam - manager, kevin - sales
January 15, 2010

"Mine was a horrible experience, bad customer service-they..."

- kessiek

Mine was a horrible experience, bad customer service-they actually didn't care that my car would be out of service sitting in their "bay" for 3-4 weeks. As if most people don't depend on their automobile to make a living. If I had an accident they would have "offered me a discount car rental fee" Evidentally others are not as important. Go somewhere else, please.

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Recommend Dealer
No
Employees Worked With
James, Marty Kendrick, Rick Gillis
July 24, 2009

"I have owned a Buick for several years. This dealership..."

- OldAnnie15

I have owned a Buick for several years. This dealership is the best I've ever worked with as far as service goes. Every time I go in they are friendly, and my car has always been fixed fine. The things that have gone wrong with it are things you'd expect with an older car, and they always do a good job. They do try to sell me a new car, but that's to be expected of a dealership.

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Recommend Dealer
Yes
Employees Worked With
several
March 18, 2008

"Service here is horrible. We actually had a part fall..."

- PastCustomer

Service here is horrible. We actually had a part fall off our car that they put on. You place your family/ love ones, and yourself in your car you want it to be safe and reliable. However, you can not have peace of mind that your car is safe and reliable after using this company. Their work is 1/2 done at best and very sloppy. Customer service is a nightmare! And don't think that you can go to the owner with any concerns. Once you meet with him you will quickly realize why the employees under him have such a lack of concern/consideration for their customers. There are plenty of other car dealers, and service centers in Lafayette - do yourself and your family a HUGE favor and use someone other than this company.

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Recommend Dealer
No
Employees Worked With
Marty Kendrick (owner)/ and service dept.
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