Kenny Ross Ford South

Outstanding Customer Service I looked for a month for a used Honda CRV and bought one at Kenny Ross Ford South yesterday. I was driving a 2004 Honda CRV with 180,000 miles on it. I looked for a month for a used Honda CRV and bought one at Kenny Ross Ford South yesterday. I was driving a 2004 Honda CRV with 180,000 miles on it. I have saved my money since 2006 for a new "used" car and I am happy I bought the one I did at Kenny Ross Ford South. I bought a 2010 Honda CRV EX-L with Navigation. I was looking for a 2013 and am taking a chance that a 2010 with low miles will last me another ten years, which is how long it will take me to save for my next car. Regarding Customer Service, I first contacted them via Autotrader online chat while riding an Amtrak train from Philly to Pittsburgh. Turned out the Gen Mgr, Tom, answered my chat and linked me up with my salesman, John Sobo. While I was still on the train, John went out to the car on the lot checked it out, and answered my questions. It was nearly closing time and I asked him to grab the keys until the next business day. The dealership is a little over an hour from my house. When I arrived and saw the car, I immediately knew that this dealership was a good one because John honestly answered my questions over the phone prior to me driving there. (So, so many dealerships are not honest). I test drove the car and the brakes sounded bad. John arranged for the Used Car Mgr, Bill M. to drive it with me. He suggested that it might be rusty rotors from the car sitting on the lot. The Used Car Mgr., Bill M. included in the contract that if I had trouble with the rotors or brake pads within 60 days they would fix them at no charge. (they still have a low noise to them, so I may update this post in a few weeks) John Sobo my Salesman was a great guy - laid back, not pushy, very professional and detail oriented. The Business Manager Brent was thorough and professional, and did not try to push the extended warranty on me after I told him I did not want it. I would HIGHLY recommend Kenny Ross Ford South to everyone. Not one person was pushy or dishonest. I bought a 2010 Honda CRV with low miles. Bill M the Use Car Mgr and Tom the Gen Mgr assured me that they would take care of any problems and I think they will - they seem like genuine Pittsburgh guys who you can trust. More

Absolutely Amazing! Benjamin Aul was the friendliest and most personable salesman I have ever met. The whole Kenny Ross family went above and beyond to help me get my bra Benjamin Aul was the friendliest and most personable salesman I have ever met. The whole Kenny Ross family went above and beyond to help me get my brand new Escape! We were so pleased with all of the service we bought another vehicle the same night I went to sign the papers for my vehicle! More

Excellent customer service! Had not purchased a car in a long time. Prior experiences had not been very good. Did not feel pressured or intimidated. Very positive experience. Joh Had not purchased a car in a long time. Prior experiences had not been very good. Did not feel pressured or intimidated. Very positive experience. John in particular was very helpful and made the process very easy. Would be happy to work with him again! Will definitely look at the dealership again in the future. More

Enjoyable Purchase Experience Our purchase of a new Fusion was seamlessly facilitated by John Sobocinski whose knowledge and consideration made for a most pleasant experience. Eve Our purchase of a new Fusion was seamlessly facilitated by John Sobocinski whose knowledge and consideration made for a most pleasant experience. Everything throughout the process went without a hitch! More

Twice as Happy Anyone would be happy buying a new vehicle, but my wife and I are twice as happy because we bought two vehicles. Our salesperson, Mark Pritchard put Anyone would be happy buying a new vehicle, but my wife and I are twice as happy because we bought two vehicles. Our salesperson, Mark Pritchard put the fun back into purchasing a new vehicle. He made us feel at ease and very comfortable with the purchase. At first we were planning on only buying a Ford Edge, but my wife was taking some much needed info to the dealership and to Mark Pritchard, at which time she made an inquiry about the Ford Escape. Mark took the time to answer all her questions and took her for a test drive at which time she fell in love with the vehicle. Mark and sale manager David Liebro worked out a monthly payment that was acceptable, so now we're twice as happy. More

car buying easy I liked our salesman, Jack Walsh. He was very clear and explained anything that I had a question on. Car was ready to go. I thought I had a good rate I liked our salesman, Jack Walsh. He was very clear and explained anything that I had a question on. Car was ready to go. I thought I had a good rate from my bank and they did even better for me. Thank You Joanne. It was a very pleasant buying experience. Had to come back to get some additional items that we had made an appointment for. Thanks to Chris I got home without going through all the traffic mess! More

Only dealership I go to This is the 3rd purchase that I made at this dealership. The experience has always been a good one. The sales staff on the floor exceed the standard This is the 3rd purchase that I made at this dealership. The experience has always been a good one. The sales staff on the floor exceed the standard of customer service. No matter who you are purchasing your vehicle from the rest of the staff is equally friendly and helpful. We purchased our new F-150 from Ben Aul. This was an expensive purchase and he went above and beyond to answer all of my questions. He actually initiated the e-mail checking to see if I had any questions. The service has always ben excellent and the service department staff is always helpful. I keep my vehicles a long time and I hope Kenny Ross is still here when I need to purchase my next car or truck. More

Super Customer Service Mark was attentive to our requests in the type of vehicle that we wanted. He provided us with different options so that we could make the best decisi Mark was attentive to our requests in the type of vehicle that we wanted. He provided us with different options so that we could make the best decision. He was very friendly and honest. Excellent customer service. More

Excellent Service We were extremely pleased with Ryan's customer service. Ryan was very attentive and thorough with the whole process. We told him how much we wanted to We were extremely pleased with Ryan's customer service. Ryan was very attentive and thorough with the whole process. We told him how much we wanted to spend and he was able to quickly accommodate us with a beautiful fusion. Also, we loved all the warranties that Ford offers. It is nice to know my car is completely covered and now the only worries I will have is someone dinging my doors:) I will have to park further away at the grocery store to avoid this. Thank you, again Amy, Eric, and Logan More

Superior Customer Service My wife and I had been in the market for a new vehicle for about 2 weeks. We knew exactly what our budget was and roughly what we wanted going into it My wife and I had been in the market for a new vehicle for about 2 weeks. We knew exactly what our budget was and roughly what we wanted going into it all. We visited several dealerships including #1 Cochran, Nicks Chevrolet, and asked for several other quotes from WPA dealers before settling on going with Kenny Ross. The entire sales team was very friendly from the second we parked the car. They greeted us outside, held the door open and followed through with that customer support all the way though closing. They understood our needs/desires well and did everything they could to meet them without using any pushy sales tactics. In the end they exceeded our expectations and even managed to get us the vehicle we wanted under our budget. My daughter also greatly approved of the pink balloon they gave her. It's the small simple things like that - that made the entire experience feel great. Coupled with the knowledge that they're backed by TrueCar... I know I drove away having made an excellent purchase that will last for years. In fact the experience was so pleasurable that my father is also considering purchasing another vehicle with them in the next several months. I love my dad but it is very surprising to see such a stubborn man who has used a different dealer for 20+ years consider switching. Bottom line... you won'the be dissipointed that you checked out this dealer. More