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Kenny Ross Ford South

Castle Shannon, PA

4.8
1,594 Reviews
Pittsburgh Is Covered We believe that all of our Bethel Park, South Park PA and Venetia PA drivers deserve to have a comprehensive customer service experience here on our lot at Kenny Ross Ford South, and that extends beyond offering a test drive. From financing to providing reliable repairs and service, our team is dedicated to helping you succeed as a driver. We're here to answer questions, provide guidance, and help you however we can.
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3200 Library Rd

Castle Shannon, PA

15234

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Showing 1,594 reviews

August 11, 2015

They made the car buying expericence stressless Ryan Kiffer approached me while I was looking around. I told him what I was looking for and about how much I was looking to pay a month. He was able More

by SteelCity412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kiffer
August 11, 2015

I had a wonderful salesman john sobocinski. Had a wonderful salesman and had a great experience. Everyone was very nice and helped me with complete professionalism. I found the vehicle on line a More

by Jenny 1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sobocinski
August 06, 2015

"Jack Walsh" Jack did a wonderful job, easy to work with, he provided great service, no stress, great help got me into my first car very professional, I would reco More

by Littlepunk828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Walsh
July 30, 2015

Twinbropgh JACK WALSH Jack was the best person I have ever bought a car from. He took time to help find the car we where looking for in our price range with More

by Twinbropgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Walsh
July 28, 2015

Great Service! My son and I went to the dealership to look for a vehicle. Once we arrived we were met by Mark Pritchard as sales rep at the dealership. Mark was a g More

by ROBOCOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in Finance., Mark Pritchard
July 23, 2015

Salesmen yell at the customers! They do not budge on used car prices, especially if you are using some discount program such as the USAA car buying service. I did not know this. This More

by whysorude
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ben Aul
Jul 23, 2015 -

Kenny Ross Ford South responded

Hi Nadine, My name is Tom McDonald, I am the General Manager at Kenny Ross Ford South. I apologize for the misunderstanding you had with my sales department. I assure you we strive to have and keep happy customers. I am being told that you came in under the True Car purchasing program which is a great way to purchase a vehicle. I'm not sure why USAA told you to "haggle with your dealer", the True Car program is built around one price to make it easy. Nevertheless, Ben said you really liked the Nissan you were looking at so I thought I'd email you with the best price I could possibly do. Your Price including Tax and plates would be $12332.00 out the door. I hope this helps and again I apologize for the misunderstanding. Regards, Tom

Jul 24, 2015 -

whysorude responded

Thank you. This is the kind of service I was looking for yesterday. These few sentences would have alleviated the situation and resulted in the purchase of the vehicle. But, because of the treatment I received from Ben I went to Day Apollo in Moon and bought a 2009 Toyota Matrix.

Jul 24, 2015 -

Kenny Ross Ford South responded

Ok, I understand. Best of luck with your new Matrix, they are very nice vehicles. Let me know if there is anything else we can do for you in the future. If possible, would you mind putting something on dealer rater stating that we tried to rectify the situation with you, I would sincerely appreciate it. As with most business's we live and die by our reputation. I have spoken with both Ben and Bill and hopefully this won't happen again. Take Care, Tom

July 22, 2015

JACK WALSH JACK WAS WONDERFUL TO WORK WITH, HE PROVIDED EXCELLENT SERVICE AND MADE NEGOTIATIONS STRESS FREE. HE IS THE VERY FIRST CAR SALESMAN TO CALL JUST TO SE More

by blondie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRENT HAMMERLING, FINANCING MANAGER, Jack Walsh
July 16, 2015

Outstanding Customer Service I looked for a month for a used Honda CRV and bought one at Kenny Ross Ford South yesterday. I was driving a 2004 Honda CRV with 180,000 miles on it. More

by Kathy's car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Marnich (Used Car Manager), Tom (General Manager), Brent (Business Manager), John Sobocinski
July 02, 2015

Absolutely Amazing! Benjamin Aul was the friendliest and most personable salesman I have ever met. The whole Kenny Ross family went above and beyond to help me get my bra More

by Carolinee325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Libro (not sure on spelling) , Ben Aul
June 29, 2015

Excellent customer service! Had not purchased a car in a long time. Prior experiences had not been very good. Did not feel pressured or intimidated. Very positive experience. Joh More

by Beachbird40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sobocinski
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