Kenny Ross Ford South - Service Center

I took my car to get serviced last Monday everybody was great down there Paula kept me informed called me as soon as it was done thank you Paula great down there Paula kept me informed called me as soon as it was done thank you Paula More

Glad to see Paula is back in Service! Car was Glad to see Paula is back in Service! Car was washed/waxed during the inspection appointment, which was unexpected. Sparkling clean sheen! Hone Glad to see Paula is back in Service! Car was washed/waxed during the inspection appointment, which was unexpected. Sparkling clean sheen! Honest and loyal staff! More

I was very disappointed with customer service. I had my car towed on a Saturday evening, showed up Monday morning to explain what happened over the wkend. They explained that they wouldn’t be able to get i car towed on a Saturday evening, showed up Monday morning to explain what happened over the wkend. They explained that they wouldn’t be able to get it in for diagnostics til Friday. Ok fine. What choice did I have. My car had no power steering. By Friday afternoon, I had yet to receive a call yet I had seen on Thursday night that my car had been moved from it original spot but I tried to remain patient. I phones the service dept Saturday morning and was told the person working on my car was not in and there was no update in the system and therefore they were unable to give me any info. Well Saturday evening I drove by the dealer and again my car was in a different spot, so I stopped to check it out. The battery I purchased was still in the car and when I turned on the ignition, my steering was back and my idiot lights on the dash were out but still no call or update! Called three times on Monday and finally got a return call (about 4) to tell me the problem and it should be ready in an hour. Well when I went to pick it up, it was still in the same spot from Saturday. I truly felt like someone was blowing me off then blowing smoke up my a** all week. Not ONE single call or update. Just left me hanging All week and weekend. Very unprofessional men there. The only person that made me feel like my time was just as important was the woman at the service desk when we picked up my vehicle! They could sure learn a thing from her about customer comes first!!! More

The service department is phenomenal. Great customer service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and ti service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and timely repairs More

Great service techs...keep you advised every step of the process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. More

Good people and good service I am a long term customer and keep coming back with older cars because of Dan Walsh and Paula Mooney. Good people and good service. Tom Walsh I am a long term customer and keep coming back with older cars because of Dan Walsh and Paula Mooney. Good people and good service. Tom Walsh More

Service Advisor, Paula Mooney, is the only reason I go to Kenny Ross. There was a period when she was not there, and I started going elsewhere for service. Kenny Ross. There was a period when she was not there, and I started going elsewhere for service. More

Service writer was excellent she answered all my questions, upfront and pleasant. Car was ready when promised. Would recommend taking your car to this dealership. questions, upfront and pleasant. Car was ready when promised. Would recommend taking your car to this dealership. More

What I scheduled and went in for didn’t get done. Was told recall part on back order, warranty clutch to be looked at later. told recall part on back order, warranty clutch to be looked at later. More

Free inspection I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and la I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and labor $711.00, did the job myself using highest quality parts I could buy for $300.00 took me 1 1/2 hours , Now I understand Kenny Ross needs to make some money but $411.00 labor that’s a little outrageous, I’ve purchased 2- new vehicles there and spent over $75,000.00 they probably lost a good customer More