Kenny Ross Ford South - Service Center

Customer Service I brought my suv in for service, Paula Mooney was my service tech. She has no people skills at all and she advised me that my truck would need additi I brought my suv in for service, Paula Mooney was my service tech. She has no people skills at all and she advised me that my truck would need additional service however she offered no other explanation. She always made me feel that I was bothering her and wanted the conversation to be over quickly with no questions. My exhaust system is now in need of repair and it was fine when I initially brought my truck in. My truck was in need of parts for an oil leak. I have an extended warranty which covered the service. I spoke to her Supervisor who advised that my exhaust system was rusted when I just bought the vehicle and there was no rust. This was a bad customer experience that I would not wish on anyone and I will not be recommending your services in the future. Thank you More

Top of the line service....and complimentary car wash Scheduled an appointment on line requesting "the works!" We will be driving a very long distance and wanted to be sure everything was A-ok. Scheduled an appointment on line requesting "the works!" We will be driving a very long distance and wanted to be sure everything was A-ok. More

Great experience! I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professi I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professionals. Pleasure to work with More

Truly the worst experience I have ever had in my life. The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone number instead of the home number for you they have on file. They run out of envelopes when you drop it off the night before. Then the service adviser, Rob, blames all their mistakes on you and offers nothing to make it right, even though they were open for 4 more hours and all you needed done was a state inspection and emission on a 2 year old car with 13,000 miles. I had to call the service manager who apologized, but still didn't offer to make it right before I picked up the car. I would have had to bring it back, which is a huge inconvenience for a single person who doesn't live near the dealership. When I picked up the car, they didn't have my insurance and registration with the paperwork and keys at the cashier. I didn't notice until I got to my car. I checked my glovebox and didn't see them in there. I went back and another rude service adviser, named Chris, asked me twice if I checked the glove box because "that where we put them" and said abruptly when he was done another customer, he would go out and search my car for them. I angrily left and tore apart my glovebox and found them stuffed in the back with a bunch of napkins. Again, he implied that this was my fault for not searching hard enough or that I should have magically known that their best practice is to hide your important papers in your glovebox instead of keep them with your other paperwork and keys, like all other dealerships and garages that I have been to. They have the worst customer service skills, terrible best practices for handling paperwork and their service advisers escalate problems and blame the customers for the faults of the dealership. I have never left a garage or dealership so angry. It was like I was in a bizarre alternate universe. More

Assistance in Vehicle Features I stopped by the dealership to get a key made and went in to ask Jarrod a few technical questions about the vehicle. He came out, went through things I stopped by the dealership to get a key made and went in to ask Jarrod a few technical questions about the vehicle. He came out, went through things with me and ensured I understood how and why certain features worked the way they did. He's awesome!! More

went in for oil change on old car, came out with a new car Very informative and helpful to set up my sync and explain all the gadgets and how they work on my new car. Ben was extremely helpful with this sale. Very informative and helpful to set up my sync and explain all the gadgets and how they work on my new car. Ben was extremely helpful with this sale. I just went in for an oil change on my old car and ended up buying a new one. More