Kenosha Nissan

Excellent customer service I bought my new car here last year, and at every visit I've been impressed with thei customer service. The entire staff, from the serviice manager to I bought my new car here last year, and at every visit I've been impressed with thei customer service. The entire staff, from the serviice manager to the service techs...all very friendly. More

Friendly and accommodating service Very friendly service and lots of correspondence such as automatic texts with google map and directions to find the facility. Ryan, the manager, was e Very friendly service and lots of correspondence such as automatic texts with google map and directions to find the facility. Ryan, the manager, was extremely welcoming and kind over the phone. Experience was good overall, really only lacking in the communication during the transaction. I have gone through the purchase process before and in my previous experience detailed explanations were given as we went and I was more involved with the choices. For instance I was told the financial manager would do a search for credit unions/ banks and find thebest rate. Instead of going through the findings with me in a “here is the credit union we found and this is the auto loan rate they are offering, so the total is this, and your monthly payments will be this, is this ok?”. I was given a cursory explanation for each form, and all of the lending papers were already made up and it seemed that the expectation was “here it is, sign here and here”. Had I been a first time buyer I would’ve been very lost in the process. More

Very courteous and great work! They were very courteous and did great work. While my car was being serviced they made sure I was continually informed as to what was happening and ap They were very courteous and did great work. While my car was being serviced they made sure I was continually informed as to what was happening and approximately how much longer. I was also offered free cookies, water and coffee:)Thank you! More

First visit I called for an appointment. In minutes I was driving to dealer. Jerimiah looked up my previous records to see if there were any issues to follow up. I called for an appointment. In minutes I was driving to dealer. Jerimiah looked up my previous records to see if there were any issues to follow up. He then escorted me to waiting room. While waiting he text to see if I needed anything. I asked him to make a copy of a recipe. His sidekick got it done. What incredible service. More

HORRIBLE EXPERIENCE THEY STILL OWE ME $ 700.00 HORRIBLE EXPERIENCE. Wish I Could give them NO STARS. Horrible deals with terms I didn’t agree to. Bob Rohrman is only interested in getting themsel HORRIBLE EXPERIENCE. Wish I Could give them NO STARS. Horrible deals with terms I didn’t agree to. Bob Rohrman is only interested in getting themselves good deals they don’t care about the buyer... BUYERs STAY AWAY !!!!!! More

Nissan Maintenance Servixe The maintenance service provided good and friendly service staff. The wait time for a schedule service appointment was a little long, was told the de The maintenance service provided good and friendly service staff. The wait time for a schedule service appointment was a little long, was told the designated service person went to lunch.... More

Very friendly; explain things well It was my one year check up on my newly purchased vehicle. Questions were all answered and my oil change was free so that was a nice surprise. The o It was my one year check up on my newly purchased vehicle. Questions were all answered and my oil change was free so that was a nice surprise. The only issue I had was how long the service took. I asked when I made the appointment and they told me 1-1/2 hours. It ended up being more like 2-1/2+. More

Oil change Not only was an oil change done, but the car wash really left my car sparkling, the inside was even left as clean as new. Not only was an oil change done, but the car wash really left my car sparkling, the inside was even left as clean as new. More

Maintenance work Thank you to the wonderful parts department and Jon Creuziger for repairing my car in a timely manner and in a polite way. Unlike some Thank you to the wonderful parts department and Jon Creuziger for repairing my car in a timely manner and in a polite way. Unlike some More

Frustrating fleet car release process...Poor communication. Visited this dealership as they were a prescribed service provider for my company fleet vehicle. Following protocol, used advanced approval code for b Visited this dealership as they were a prescribed service provider for my company fleet vehicle. Following protocol, used advanced approval code for basic car maintenance (including oil change and tire rotation). After much appreciared expedited entry into Bob Romans system for service, became concerned after waiting an hour and 45 minutes with no car. I noticed the car was clearly finished but still sitting. When I went back to question service as to why I was not being called for car pickup,, they insisted they needed complete payment from the fleet company (even though they had approval code and purchase order from fleet company to provide services rendered). I then had to step in and call the fleet company who had to issue a verbal credit card over the phone so I would be allowed to leave the facility. Not only was there no communication to me regarding this delay/ challenge, I ended up having to do their job to collect payment from one of their contracted partners so I could depart. Not sure what the point of being an approved service provider and having pre approval for oil changes and tire rotations means at this particular dealer; wish I had time to better understand that as well. Definitely not trying to be unreasonable here, just a bit frustrated at the lack of awareness communication as I had other work related obligations to tend to this day. If I would not have went back to service to ask the obvious questions associated with my cars readiness, I would probably still be sitting there as they waited for response to a faxed request for payment. Thinking there is room for basic policy evolutionary improvement here if customer service means anything to Mr. Rohrman. More