Kerns Ford

I bought a 2015 Ford fusion from this dealership great people to deal with great service department very knowledgeable Mechanic staff Will be buying my next Vehicle from Kerns

We come and get our service done here all the time. Always prompt and friendly. They even come and pick up and deliver to us.

Great place to buy! Loved it! Everything was accomplished over the phone. Car was exactly as described. Great experience. We will definitely be back when we’re ready again.

Sold me a truck for 20,000 dollars.Jill lied about truck.Wasnt inspected..Look at all reviews people.Dishonest dealership.Sorry lying,cheating, crooks.!

Sold the car out from under me when I was already approved for the loan. Had been in constant contact over the course of several days. And final I had had enough run around that I emailed the corporate email just to be notified the the car had sold. This is a xxxxty way to do business.

Was very courteous and professional. Answered all my questions and did an excellent presentation of the vehicle. I did not feel pressured to make a purchase.

I purchased a car from here on April 19, picked it up on the 20th. A few days later went to drive it, and nothing it was completely dead. Went to jump start it, realized when they changed the battery, that it was just thrown in, it was never strapped back down. Same thing again the next day, DEAD. The car had a serious power draw somewhere. After calling and stopping in complaining for weeks, they finally agreed to bring it in and fix it on them. Dropped it off May 7 th. Kept getting the run around as it’s being worked on, after 2 weeks they state they don’t know what is wrong and are going to transfer it to a certified mechanic. (Really you have no certified mechanic at your shop) They took it to St marys shop. On June 11th, went to Celina dealer, to see what is going on, he (Rodney Klinger) assured me it was fixed. He was suppose to deliver it to my house the next day. Next day comes and we get a call from the mechanic stating that the manager is going to drive it a couple days to make sure it’s all good. Come Friday June 14th, (going on 6 weeks now that it’s been in the shop) I decide to stop at St Marys dealership to see what is going on. I walk in to find it in a thousand pieces! Left this shop and went staight to Rodney Klinger. He still tried to tell me it was being drove and was fixed. I pulled up pics that I took, said how the F$&@ are you driving this? He responds oh they must be testing it again. LIES LIES LIES! That’s all that comes out of his mouth. My son tried to jump in to state that it was a piece of junk, then he refused to talk to us. All while saying the car is absolutely fine it’s us! Yep you got that right it is Kerns, they will lie to get the sale then drop you. Very Poor service all the way around. I came home called Ford hotline filed complaint against the dealer, then Ford had me file another complaint since they had the car for 6 weeks. The following Tuesday, Kerns called said it was fixed. Told them we no longer wanted the car, got them to agree to buy it back, (only thing they did some what right)! I wouldn’t recommend this dealer to any one, very disrespectful to customer once sale is made. Buy elsewhere people unless you want a LEMON 🍋 I will post pics of this car in comments!

All I can say is: DO NOT TRUST THIS DEALERSHIP! Not only do they operate on dishonest business values, no integrity, poor customer service and no ethics, they are rude and deceitful. I encourage you to do your research and find another more reputable dealer nearby. We have shopped Lee Kinstles and Greves in Van Wert and they are far more customer-friendly and deserving of business than this poorly run business that scams customers and thrives off of a poor business model. I am disheartened to say that my first and last experience with Kerns was beyond incomprehensibly poor. If I could give them less than 1-star, I would. RUN. FAST!

The poorest customer service we have ever had with a car buying experience. This dealership has multiple online reviews from customers describing dishonesty, poor customer service, and undisclosed problems arising within days of purchase. We purchased a used vehicle for our teenage son that we thought was a great deal. Purchasing from a dealership, I had a greater expectation of honesty and integrity than buying from a private seller - I was wrong. Soon after driving it off the lot, we realized that there were issues with the car that were not disclosed. When we reached out to the dealership to try and come to a resolution, we were told, "You purchased an inexpensive car - what did you expect." Instead of addressing the situation from a customer service approach, we were told, "I'm not going to argue with you - I'm done with this conversation. I've got other cars I need to sell and I don't have time for this." This was our first experience purchasing a car from here and will definitely be our last. Do you research and you will find that many others have had a similar experience with this dealership.

Never buy a car from there they will sell you a lemon like they did us and not stand behind it stay away from there aaron and all of them will rip you off