My wife and I bought a used 2014 Ford Escape Titanium with under 50,000 miles from Kearns in November of 2017. Luckily, we bought a warranty to go with the car because we have had over $5,000 worth of work done to the car, with $500 coming out of pocket. With the understanding that buying a used car comes with some risk, we expected the 115 point inspection (I believe this is the right number) to at least resolve some of the issues before the car left the lot. Within 8 days of owning the car, we are told we will need new breaks, parts are loose all over the car and countless of other issues. We have dealt with non - stop issues for the past 10 months while putting on less than average amount of miles per year on a vehicle. The real frustration stems from the lack customer service from the sales manager. We have tried numerous times to speak with and work with management on finding some sort of solution but we are constantly dealing with no one returning phone calls and unfulfilled promises of speaking with upper management. Currently, we have left several messages with no return call to the number that Kearns asks you to call when you leave a negative review.
I would urge anyone considering buying a car (new or used) to look elsewhere because of the lack of communication and follow through from management. The deal is not worth the head ache if you encounter any future problems with your car.