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Kerry Chevrolet Hyundai - Service Center

Alexandria, KY

4.7
728 Lifetime Reviews Review Dealership

729 Reviews of Kerry Chevrolet Hyundai - Service Center

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June 06, 2019

"Jeff is a rock star"

- KIMTONEY

My title says it all. I appreciate the honest friendly service Jeff provides. He deserved a raise. I would recommend him to everyone I know.

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Recommend Dealer
Yes
Employees Worked With
Jun 07, 2019 -

Kerry Chevrolet Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

June 05, 2019

"Awesome friendly service..Jeff is top notch"

- AQUARIUS021461

Jeff is top notch in customer service .friendly customer oriented loyal was great to find this type of service took care of issue short time

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Recommend Dealer
Yes
Employees Worked With
Jun 06, 2019 -

Kerry Chevrolet Hyundai responded

Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!

June 05, 2019

"Always an easy and great experience"

- Gary W

Whenever I have a problem, the staff is very polite and always helpful. I have always had a loaner vehical and no hassles. Thanks for all your help.

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Recommend Dealer
Yes
Employees Worked With
Ryan, Tyler Dehart
Jun 05, 2019 -

Kerry Chevrolet Hyundai responded

Thank You Gary for this great review about our Service Team. We are happy to have you apart of the Kerry Family and hope to see you again soon.

June 05, 2019

"Car repair"

- mary.spica

Service was prompt and thorough. Also provided other information not related to the car which was very helpful. They did a great job and very professional.

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Yes
Employees Worked With
Not sure the name of the person who took care of me
Jun 05, 2019 -

Kerry Chevrolet Hyundai responded

We appreciate your positive review about your recent experience with us! We hope to see you again soon!

May 31, 2019

"Friendly staff with positive service "

- Whitney

My experience with Kerry Hyundai in Alexandria has been supremely positive - especially in comparison to that of other dealership service, Hyundai or otherwise. The front-line customer service is excellent. The staff is friendly, attentive, and understanding. Jeff & Jason are those that I typically work with—they are both knowledgeable and clear in their recommendations as well as relatable to any questions, concerns or even complaints. I also have nothing but positive things to say about the staff that provide shuttle services while waiting on service. Friendly crew!

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Recommend Dealer
Yes
Employees Worked With
Jun 02, 2019 -

Kerry Chevrolet Hyundai responded

Hello, thank you for sharing your positive experience and the kind comments about our team! We sincerely value your business and look forward to your next visit!

May 23, 2019

"Good overall "

- Tdog

Good service. My only recommendation is putting baby koala changing tables in the restrooms. I had to change my baby in the lobby. Luckily, no one was there at the time but it was an awkward situation that could’ve been avoided.

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Recommend Dealer
Yes
Employees Worked With
Unsure
May 26, 2019 -

Kerry Chevrolet Hyundai responded

Hello there, we appreciate you taking the time to leave us this feedback and we will take that into consideration. Have a great day!

May 23, 2019

"Oil change and passenger door repair "

- jjthelen

The service is top notch every time I come here. I know I'm being taken care of and that is a great feeling not to have to worry about your vehicle.

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Recommend Dealer
Yes
Employees Worked With
May 26, 2019 -

Kerry Chevrolet Hyundai responded

Hello, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!

May 20, 2019

"Oil change fix recalls look at bumper"

- christiancontractors513

Did not resolve my bumper chipping of paint. Told me I need to go to Covington to have them look at it. They should have resolved to fix it before I even go to Covington.

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Recommend Dealer
Yes
Employees Worked With
May 21, 2019 -

Kerry Chevrolet Hyundai responded

We are disappointed to hear that you did not have a more positive experience with us. When you have an opportunity, please reach out to our service manager at (859) 474-2826 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

May 18, 2019

"Warranty work"

- Gigi00

This whole process was frustrating.i called 5 differentplaces and got a different answer at everyone encluding the Hyundai Co and KERRY FLORENCE. I called Jeff very very angry and he calmed me down and helped. My only complaint it they had my car for 3 weeks with very little communication. Know I will never go to Kerry Florence cause they told me I had to pay for 20% of the warranty. That was a flat out lie.

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Recommend Dealer
Yes
Employees Worked With
May 20, 2019 -

Kerry Chevrolet Hyundai responded

Thank You for this great review, we are glad Jeff was able to help you out and are hope to see you again soon.

May 16, 2019

"Had undercoating xone"

- Anni jones

I paid cah for a truck and did not get the pod that goes witb it. When I asked about it got the run around. Everyone in the service department was nice our sales person could have cared less that is why it is rated like it is

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Recommend Dealer
Yes
Employees Worked With
Sam Cottongim, Ted Frey(CHEVY)
May 17, 2019 -

Kerry Chevrolet Hyundai responded

Hi there, we can assure you that we do not find this type of behavior acceptable, and we are sorry you feel the salesman didn't care. We sincerely value your business and hope to see you again soon.

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