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Kerry Chevrolet of Alexandria
Alexandria, KY
3,157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,157 reviews
July 16, 2020
Our service advisor Brian S does a great job keeping us informed on the status of the service. He shares the diagnostic and costs prior to the work being completed. informed on the status of the service. He shares the diagnostic and costs prior to the work being completed. More
by DJ
Verified CustomerEmployees Worked With
Brian Sluder
July 15, 2020
Very clean areas to wait for repairs. Employees are friendly and helpful. I drive out of my way to go to this location for service. friendly and helpful. I drive out of my way to go to this location for service. More
by M.EVANS143MAUI
Employees Worked With
Alysha Elmore, Jeff Noe, Martin Padgett(Hyundai), Mike Bittner
July 15, 2020
Quality people who provide quality services. Kerry dealership is a strong business with great standards, I recommend them to everyone. Kerry stands behind their product and puts the customer first. dealership is a strong business with great standards, I recommend them to everyone. Kerry stands behind their product and puts the customer first. More
by DENNYFEE2
Employees Worked With
Eddie Monroe, Jason Watkins
July 15, 2020
Bought the car in February, have driven it for just over 2000 miles and the transmission sometimes hang in second gear....took it in, shop said they can’t duplicate the problem, picked the car back up and i 2000 miles and the transmission sometimes hang in second gear....took it in, shop said they can’t duplicate the problem, picked the car back up and it did it three times to us the same day we picked it up, luckily with covid it doesn’t get driven much. Feel lost at this point....guess we are stuck with it until the transmission goes out completely. also got charged $140 to plug the window motor back in to correct the passenger window not rolling up. Purchased the extended warranty and got told there was a deductible also when that was never quoted to us and don’t see it on the website under certified preowned warranty features. Hard to believe in today’s day and age customers are just left to fend for themselves on such large purchases. More
by kamitc1@yahoo.com
Employees Worked With
Robert in service
July 15, 2020
The service rep Jeff did a great job. After the work was completed I was frustrated. I spent approximately 1 hour for the service of changing a right front tire, ac check, and oil change. I’m disappointed i completed I was frustrated. I spent approximately 1 hour for the service of changing a right front tire, ac check, and oil change. I’m disappointed in the actual work. My wife had a blow out and I called the service department to get a tire but was told they had to order the tire bc I wanted all the tires to match but when they changed the tire they put the wrong tire on, now I have to spend another day at the dealer once the tire that was supposed to be put on comes in. Not very happy about spending two days at the service department when it should of been done the right way. More
by MBCATS2307
Employees Worked With
Jeff Noe
July 15, 2020
Due to past experience I knew the service Dept was very good since I been taking my old Impala for service since 2012 . I knew they could take of my new Impala. Both Jeff and Jason have my confidence . Se good since I been taking my old Impala for service since 2012 . I knew they could take of my new Impala. Both Jeff and Jason have my confidence . Service had more impact than sales in my buying decision Thank you Pat Gillispie More
by PAT.GILLISPIE64
Employees Worked With
Sunny goof ball, Jason Watkins, Jeff Noe, Michael Wesselman, Sunny Collins
July 14, 2020
They were up front when things went wrong. I was given a loner car til my car could be fixed. It was necessary to reorder another one and took quite y bit longer so I didn't have to pay for the loner. Als loner car til my car could be fixed. It was necessary to reorder another one and took quite y bit longer so I didn't have to pay for the loner. Also Brian and Jason were nice and apologetic. More
by 2TERESA.EPLEY
Employees Worked With
Ladies in the office. Very nice to talk to and to listen to me. Thanks so much for letting me vent some., Jason Watkins, Brian Sluder
July 11, 2020
Made us feel really comfortable no pressure. Daughter loves her new car. I would uses Kerry again and tell friends about it thanks again Tim Birmingham loves her new car. I would uses Kerry again and tell friends about it thanks again Tim Birmingham More
by TIMBIRMINGHAM
Employees Worked With
Justin Smith, Matthew Wardlow, Todd Weber
