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Kerry Chevrolet of Alexandria
Alexandria, KY
3,157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,157 reviews
Verified Customer
December 04, 2021
Sales guy was ok but always having to run to manager for direction or to answer questions. Maybe all dealers operate this way. 2014 Durango i paid cash for is great vehicle, but was NOT a CERTIFIED vehicle. direction or to answer questions. Maybe all dealers operate this way. 2014 Durango i paid cash for is great vehicle, but was NOT a CERTIFIED vehicle. Gas door will not pop open unless someone holds button down and someone pulls door open, driver side headlight is out, found French fries under passenger seat. Should all of these issues have been addressed when vehicle was traded in and even before listed for sale?????? More
by DEARRINGTON
Employees Worked With
Andy Hanck, Ethan Riegsecker
December 01, 2021
Everyone there is incredibly friendly and they provide excellent service. That is the only place I will take my Kona for service and purchase our next car. excellent service. That is the only place I will take my Kona for service and purchase our next car. More
by jbayless529
Employees Worked With
Jason Watkins, Martin Padgett(Hyundai)
December 01, 2021
Richard was very helpful in a crisis,HE handle my situation in timely and professional manner I Would recommend Kerry Chevrolet, thanks for everything situation in timely and professional manner I Would recommend Kerry Chevrolet, thanks for everything More
by dougc.const
Employees Worked With
Richard Daum
November 28, 2021
Dropped off vehicle for AC service. Mentioned my concern that there was a leak and that evac and refill on a 2017 was unlikely to fix. They did exactly that. Ok, fine, a first step, but a dye/pressure tes that there was a leak and that evac and refill on a 2017 was unlikely to fix. They did exactly that. Ok, fine, a first step, but a dye/pressure test wouldve been better. Out $400. Get it back and it AC still doesnt work immediately upon picking it up. Ok, still, it's AC and it can be tricky. Bring it back, they find a leak in the condenser. Wait 3 weeks with only a brief vmail about waiting for something. I call 2x's and am unable to get a clear idea of what is going on. Finally, i go to pick it up, they cant find the keys nor where the vehicle is, nor what the status is. I find the vehicle and use my spare set. I pop the hood and check if its together. Looks fine but the coolant reservoir is open. No big deal. Prolly left open from when they did the oil change. I have had the truck for about 3 weeks now. Ive called twice and left a message with the admin assistant and have yet to have a call back. So, at this point, I have my truck, ac is still broke, i dont have my spare keys, and i still havent received a call back from the service dept. To boot, the truck has a very strong exhaust smell in the vehicle that it didnt have previously. I dont know if they left something apart from when it was being worked on. The fella who helped said he knew nothing about the truck. Lovely. More
by Jredwine2857
Employees Worked With
Unsure
