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Kerry Chevrolet of Alexandria

Alexandria, KY

4.5
3,157 Reviews

7500 Alexandria Pike

Alexandria, KY

41001

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Showing 3,157 reviews

October 16, 2021

Service was great, very polite, reviewed problems and they will check it again next time I come in. More

by JDGRIF52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Noe
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hello, thank you for sharing your positive experience!

October 16, 2021

Great service department. Convenient scheduling and prompt service. My choice for all service needs. Definitely recomnend. More

by Mike m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Noe, Brandi Joering
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

October 16, 2021

Service personnel are always friendly. Most of the time service is done in a timely manner. More

by Annmargretlawhon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Noe, Martin Padgett(Hyundai)
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hi, your wonderful feedback and rating mean a lot to us.

October 15, 2021

I had an appointment to get my car fixed for a recall on the car. While I waited for over an hour they had me test drive some cars. After an hour I go to the service desk and they tell me they couldn’t fix More

by Ultimaitln
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Stacy was very nice to me and understood my concern on needing a rental. But I still didn’t get that or my car fixed., Jeff Noe, Martin Padgett(Hyundai)
Oct 15, 2021 -

Kerry Chevrolet of Alexandria responded

Hello Mia, We do sincerely apologize about your recent visit with us. When you made the appointment as a drop-off for Monday, you did not include a VIN # so we were not able to see what recall your vehicle had. I do also apologize that we did not have any loaner vehicles, as Hyundai has delayed our inventory, and we currently have a waitlist for our loaner vehicles. We will take this feedback as an opportunity to improve. I am happy Stacey offered to have you test drive a few vehicles while you waited. We will have our service Manager reach out to address all your concerns. Thank You.

Oct 15, 2021 -

Ultimaitln responded

Thank you for responding. I didn’t drop my car off though. I drove it in that day. Someone could of called me and asked me for my VIN # before the appointment date by calling me on the phone. I don’t know what I’m supposed to do with this car?? I need a vehicle and Hyundai advised me not to drive it but won’t offer a alternative for me being without a car. I don’t have two cars I only have that one to drive.

October 15, 2021

Great to work with. This has been our most pleasant car buying experience in about 15 years. Would highly recommend them. Very honest and upfront about everything. More

by Thomask
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wesselman
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Thomas, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 15, 2021

The guy wouldn’t listen to what I was telling him that was wrong with car More

by CBOIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Noe
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Jason a call at 859-635-6578 ext: 2134 so we can work towards a solution. Thank you and have a great day.

Oct 18, 2021 -

CBOIAN responded

No thank you your place is to far to come back and they not fix the problem. I have a appt on the 28th with another dealer

October 15, 2021

My new car was taken care of and the staff was super kind . I recommend More

by kimhollon98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny Collins, Brandi Joering
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hello Kim, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

October 15, 2021

Service at Kerry Hyundai is always great! Jeff is amazing and knows you when you pull up. More

by Jjones0091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Noe
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hello, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

October 15, 2021

The Hyundai maintenance service was excellent. Will definitely go back for my next scheduled maintenance. More

by PAUL_WATTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Padgett(Hyundai)
Oct 18, 2021 -

Kerry Chevrolet of Alexandria responded

Paul, Thank you for taking the time to let us know how we did. We hope you have a great day!

October 13, 2021

Matt was a fantastic help. He was able to order the vehicle I wanted and it came in much earlier than promised. Matt stayed in close contact with me through the process and was very personable. I would More

by mpsandberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hubig
Oct 14, 2021 -

Kerry Chevrolet of Alexandria responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new ride.

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