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Kerry Ford, Inc.

Springdale, OH

Overview
Reviews
Vehicles
4.2
647 Reviews
Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership: You'll find all the information you need to buy a car right on our website.
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155 W Kemper Rd

Springdale, OH

45246

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Showing 647 reviews

February 18, 2023

I took a chance and stopped in at Kerry Ford, and I’m glad I did! The sales team was amazing. I ended up working with Mark Kowalk, he was beyond helpful, patient, and made sure I was able to leave with e More

by denamarie357
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Kowalk
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Feb 20, 2023 -

Kerry Ford, Inc. responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Congratulations!

February 14, 2023

Cheerful staff, efficient service. I didn't have an appointment, but they got to my car right away More

by SHARONCRADLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Minor
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Feb 15, 2023 -

Kerry Ford, Inc. responded

Thank You for this wonderful review!

February 14, 2023

I went in to get an oil change and tire rotation, and they decided to charge me for the works package without asking. I also have had my car for less than a year that I bought here and my windshield wipe More

by NICHOLEHAMBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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February 10, 2023

The Kerry Auto group is always a pleasure to work with. Dave made the experience a breeze and he was very knowledgeable. More

by ALEX.J.HAUS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg in finance , Dave Minor, Billy George
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Feb 13, 2023 -

Kerry Ford, Inc. responded

ALEX.J.HAUS, thank you for your kind words and this wonderful review!

February 10, 2023

Did change but couldn't fix nail in tire. Went elsewhere and got fixed. No problems now. More

by Gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy George
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Feb 13, 2023 -

Kerry Ford, Inc. responded

Gil, We apologize for your recent experience. We will use this feedback as an opportunity to improve.

February 07, 2023

The front desk service guy Titus is the best one they ever had in the 15 years I’ve been coming here. More

by RASHWNJARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
Report | Print
Feb 09, 2023 -

Kerry Ford, Inc. responded

Hello, thank you for your kind words about Titus and this wonderful review

February 07, 2023

Great service polite customer service and mechanics did excellent workmanship. Would definitely recommend to friends to have work completed by this team More

by Sdonovan333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod
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Feb 09, 2023 -

Kerry Ford, Inc. responded

Sdonovan333, Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 06, 2023

Perfect customer service and quick turnaround time for my oil change. I would definitely come here again. More

by Jwmorrow777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name
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Feb 09, 2023 -

Kerry Ford, Inc. responded

Hello, Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 05, 2023

Truck looks nice. Stop ladder in lift gate doesn’t work properly. 50/50 satisfied More

by Racnlr16
Recommend Dealer
Yes
Employees Worked With
Don’ didn’t work with sales
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Feb 06, 2023 -

Kerry Ford, Inc. responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service Manager to discuss your concerns, as your satisfaction is of utmost importance to us.

January 29, 2023

I was put off, lied to then told my issue(window) was not under warranty. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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