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Kerry Ford, Inc.
Springdale, OH
647 Reviews
Dedicated to serving all your automotive needs.
For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership:
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 647 reviews
January 28, 2023
Dropped the truck off on a Friday. Service advisor called me on Monday to say they looked at it and it starts when they try and start it. Would like to keep a few days to look at it. Service advisor called me on Monday to say they looked at it and it starts when they try and start it. Would like to keep a few days to look at it. Thursday rolls around and she says it won’t start and they need a starter….which I said was the problem from the start. Would call me Friday, never called. I stopped in Monday and it would be done Monday or latest Tuesday. I call Tuesday and new service advisor said she would check and call me back. 20 minutes later I stop in, advisor said was told they need snow plow to get my truck out of spot it was, that would take time. I had just driving by my truck, zero snow blocking it in. Service manager then gets involved, he goes and talks to tech. The truck was NOT snowed in, not had the tech attempted to start it he said. I advised the service manager either truck gets fixed today or I tow it out of there today. It has been there 11 days with nothing touched on it by now. 2 hours later a new starter was on it and running great. Not sure why people feel the need to lie, just be honest and work with customers. More
by dbs0026
Verified CustomerEmployees Worked With
Christina?
January 27, 2023
I have been using Kerry Ford Quick Lane for over ten years. The service staff is very professional, courteous, and overall excellent service. years. The service staff is very professional, courteous, and overall excellent service. More
by Emmanuel
Employees Worked With
Dave Minor, Brandi Wilkin, Billy George, Chris Bennington, Andrea Nesbitt, Blake McGill, Chris Williams, Marc Kowalk, Josh Fisher
January 23, 2023
I went Kerry Oct 2022, I hit a curb, punch a hole in the left front tire of my 2022 Buick Concore GX. Kerry did not have a tire to replace it, could not find one in the whole system. I had to go to Tire Dis left front tire of my 2022 Buick Concore GX. Kerry did not have a tire to replace it, could not find one in the whole system. I had to go to Tire Discounters on 747, they had one in stock that matched up. It cost me over 200 dollars. On January 5 I came in for 10,000 mile service. Oil change, filler,supposed to rotate the tires, they did not. There must have been pore communication between the service and the desk. I also was having trouble with the widows not going down. I was told at the desk I would have t bring it back , because they did not have a loaner. I took my car home, the windows were working again and they installed the part needed for the under seat heater. Nothing was said about this. ?????? More
by ARNCARO
Employees Worked With
Have no idea
January 21, 2023
Chris Bennington was very professional and courteous during our negotiations for a used car. Although I haven't purchased yet, I will definitely call Chris for a quote. during our negotiations for a used car. Although I haven't purchased yet, I will definitely call Chris for a quote. More
by bakinc
Employees Worked With
Chris Bennington
January 16, 2023
Got our 2008 truck here still have it. So bought out 2018 Escape still have it. So bought out 2018 Escape still have it. More
by STEELECAMPER
Employees Worked With
Dave Minor, Brandi Wilkin, Billy George, Chris Bennington, Andrea Nesbitt, Blake McGill, Chris Williams, Marc Kowalk, Josh Fisher
