Kerry Ford, Inc.

Always friendly and very helpful. Maintains communication during service if necessary. Communicates necessary work before completing. Maintains communication during service if necessary. Communicates necessary work before completing. More

Took my car in for service on a Tuesday December 20th for engine light issue. I Parked my car in front of the service door. Met by a service team member and they took my keys and assured me that my car will engine light issue. I Parked my car in front of the service door. Met by a service team member and they took my keys and assured me that my car will be fixed by Friday December 23rd. I have not heard a word from them between that time period except a mechanic calling me late on Wednesday December 21st stating my battery was the cause of my engine light. Because of the holidays I returned on Friday and my car was still sitting there in front of the service door never touched or moved. I took my car w/o telling them hoping to hear back from them on Saturday or Monday asking about my car. But, I never heard back from them at all. So from December 23rd through January 6th I didn't receive one phone call in question of did I pick up my car or sir your car Is no longer on our lot and we called the police..Nothing. So, on January 6th I went to the dealer and asked for my key fob and the service department panicky searched for 5 - 8 minutes looking from my key fob in numerous places. I'm questioning to myself why would it not be on a key board with the service tag on it. Oh wait that's because when I received the key fob back it didn't have a ID tag on it. Once it was found it was then handed to me without any apology or how can we fix this issue for you. Absolutely Nothing! My advice to you and many others that I will be telling my story to is not to trust Kerry for service department as they don't have their act together, a safety check program in place or even a customer satisfactory check off list prior to giving back your keys. Horrible, Horrible, Horrible experience. More

When I went in for my oil change they go me in and out super fast they did a great job super fast they did a great job More

Got me right in for my oil change though it took one hr and 15 minutes and 15 minutes More

Quick service but prices have doubled since November. Wouldn’t go there for oil change and tire rotations but the warranty requires it. Wouldn’t go there for oil change and tire rotations but the warranty requires it. More

I had an appointment with Kelly Lipka, dropped off my Escape for the safety recall. It wasn’t long and she called me and said my car was ready to go. Everything went great, in and out, repaired, and no p Escape for the safety recall. It wasn’t long and she called me and said my car was ready to go. Everything went great, in and out, repaired, and no problems!!! More

I have been in the dealership several times. Everyone was very helpful and courteous. I received prompt service and good advice. I am very grateful and impressed with the service. Everyone was very helpful and courteous. I received prompt service and good advice. I am very grateful and impressed with the service. More

Very caring fast and efficient. I absolutely loved the woman behind the desk. They even assisted me she I left. Great service I absolutely loved the woman behind the desk. They even assisted me she I left. Great service More

Customer service was great very friendly came and told me all that was wrong with my car good job 🙂 all that was wrong with my car good job 🙂 More