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Kerry Ford, Inc.
Springdale, OH
644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 644 reviews
December 16, 2022
Door handle had oil/greasy substance all over. When trying to get oil change appointment called three times got put to voicemail. Left a message on the third time. Waited four days with no return When trying to get oil change appointment called three times got put to voicemail. Left a message on the third time. Waited four days with no return call. Called back in to find out if I could get an oil change was sent again to a voicemail. No return call. I called back right afterwards spoke with Ford operator, and they then proceeded to schedule my appointment. This is my second vehicle taking there. First time my vehicle was not topped off with fluids like windshield wiper fluid. More
by Bob
Verified CustomerEmployees Worked With
Na
December 15, 2022
One of your front desk workers named Chuck has been rude and unhelpful every time I’ve had to deal with him. I will no longer be coming back to your company for any future services because of his rude behav and unhelpful every time I’ve had to deal with him. I will no longer be coming back to your company for any future services because of his rude behavior. More
by LAURENFOSTER
Employees Worked With
Chuck
November 20, 2022
Normal servicing has been great. Took our 55 Thunderbird in for an alignment. Made an appointment for 7:30 am. Asked if wanted to wait and I said I was dropping off. Took 4 days and Took our 55 Thunderbird in for an alignment. Made an appointment for 7:30 am. Asked if wanted to wait and I said I was dropping off. Took 4 days and several phone calls and a visit to the service department to get the work done. Not a great experience. More
by rmbreitkreutz
Employees Worked With
Dont remember
November 16, 2022
Went to dealership to see a car that was shown on their website. When we saw the car on the lot, it had major scratches in multiple locations all over the car, the front bumper was cracked, and all four w website. When we saw the car on the lot, it had major scratches in multiple locations all over the car, the front bumper was cracked, and all four wheels were extremely scratched beyond repair (looked like the car was riding a curb for a mile on both sides). Yet, they were still asking above KBB fair market value and refused to come down more than $5 on the price. Afterwards, we went back to the website and none of the damage was on the car in the pictures, so either the pictures were of a different vehicle or all the damage occurred at the dealership. Not sure which is worse. More
by Myphesto326
Employees Worked With
Joseph Gray, Dave Minor
