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Kerry Ford, Inc.

Springdale, OH

4.2
647 Reviews
Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership: You'll find all the information you need to buy a car right on our website.
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155 W Kemper Rd

Springdale, OH

45246

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Showing 647 reviews

November 14, 2022

Great service and speed. They did an excellent job on the service. Very friendly staff. More

by Ryan Huff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake McGill
Nov 16, 2022 -

Kerry Ford, Inc. responded

Thank You for this great review!

November 10, 2022

Quick, easy purchase on a used Buick. Josh, my salesman was great. Nice car, fair price in today’s market. More

by CONTRAHELL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 11, 2022 -

Kerry Ford, Inc. responded

Thank You for this great review!

November 09, 2022

The gentleman checking us in was very friendly and efficient. The waiting area was clean. Appreciate the coffee while I waited. More

by MRIGLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo in service dept
Nov 11, 2022 -

Kerry Ford, Inc. responded

Thank You for this great review! We look forward to your next service visit with us.

November 02, 2022

We traveled 2hours to buy my gmc canyon truck from Kerry dealership . The salesmen were all very nice and I want to give a shout out to Josh. He kept me informed on when my truck would arrive and was very More

by SPIRESDONNA3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 02, 2022 -

Kerry Ford, Inc. responded

Thank You for sharing your positive experience and for your kind comments about our team.

November 01, 2022

I had to take car in for recall 3 times. Appointments were made but when took it in, there were no appointments or parts weren't ordered or something. Then had recalled windshield replaced, More

by ABOVESECRET71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Minor, Tobie Rambsey, Brandi Wilkin, Joseph Moreland, Billy George, Andrea Nesbitt, Cortney Gales, Emily Combs, Jacob Richmond, Chris Williams
Nov 01, 2022 -

Kerry Ford, Inc. responded

Please respond with contact information.

Nov 01, 2022 -

ABOVESECRET71 responded

Faye Morse, 513-777-0408, abovesecret1971@gmail.com

October 31, 2022

Fasted car purchase in my 40 years experience of buying cars. Most was done online and I setup a test drive and signed a few papers and it took less than an hour. More

by depew6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Nesbitt
Oct 31, 2022 -

Kerry Ford, Inc. responded

Thank You for this great review!

October 30, 2022

I was pressured into buying this car. I wanted a new car not one with 55000 miles on it. And You charged me toooo much for a used car More

by MOMASHIRLEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Minor, Brandi Wilkin, Chris Bennington, Emily Combs
Oct 31, 2022 -

Kerry Ford, Inc. responded

Please reply with your contact information.

Dec 20, 2022 -

Kerry Ford, Inc. responded

MOMASHIRLEY, We asked for your contact information and never heard back.

Dec 21, 2022 -

MOMASHIRLEY responded

What did you want me to respond to. I never got the message

October 26, 2022

Excellent. ..Excellent...Excellent. I am from Kentucky and this was the first time I ever purchased a truck in Ohio. The sales lady Andrea Nesbitt was the bes More

by KYMAN65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Nesbitt
Oct 27, 2022 -

Kerry Ford, Inc. responded

KYMAN65, Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

October 24, 2022

The experience with Kerry Ford was excellent. The salesman Blake, was a pleasure to deal with during the shopping phase exchanging texts and even more so in person when I traveled 275 miles to Ke More

by RKISAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake McGill
Oct 24, 2022 -

Kerry Ford, Inc. responded

RKISAK, we are very happy we could provide you with a positive experience!

October 23, 2022

I bought my 2017 vehicle from Kerry Ford and have gone to the Quick Lane for regular maintenance since I bought the vehicle. The Quick Lane is great, but the service side has been terrible. I have had multip More

by BN1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 24, 2022 -

Kerry Ford, Inc. responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Tony a call so we can work towards a solution. Thank You.

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