Kerry Ford, Inc.

Fast service, the car was ready when they said it would be.plenty of refreshments in waiting area.clean bathrooms be.plenty of refreshments in waiting area.clean bathrooms More

It was supposed to be a simple warranty repair on the used FORD F-150 that I’d bought from them.. It took 2 weeks to even LOOK at my truck- then I was told it needed a NEW ENGINE!!- my engine was shot…an used FORD F-150 that I’d bought from them.. It took 2 weeks to even LOOK at my truck- then I was told it needed a NEW ENGINE!!- my engine was shot…another 2weeks go by and I’m told I have to pay $999.89 for them to tear apart my whole engine and find the exact specific reason why it stopped running and needs to be replaced… After I get upset about that, I’m told that IF the specific reason my Engine took a poop is covered by the PT Warranty, then I’m not responsible for the $999.89 engine teardown!!!! I argue that we should find out from the PT Warranty company if it’s covered then!…I find that No one in the world had heard of this “Company”that held my powertrain warrantyI including Kerry Ford which is where I’d purchased my truck AND Warranty!!! Another week goes by and I get a VM telling me the Engine is Fine. It’s in fact something called the Fly Wheel (which has absolutely nothing – not a xxxx single thing to do with the engine!) So… Come to find out that since it took so long Dash the fly wheel isn’t that covered by my warranty but the things the fly wheel broke/ruined while waiting to be fixed we’re not covered by my warranty… I ended up being without my truck for 2 1/2 months and paying out of my own pocket $1200 and a month and a half worth of Rental Cars and a month of begging and asking for rides to and from work and everywhere else… Embarrassing and xxxxxxxx More

Very friendly and knowledgeable. I was in and out in no time. Everything was fully explained. I was in and out in no time. Everything was fully explained. More

Excellent response and sales support. Enjoyed the experience and look forward to excellent service on the new vehicle Enjoyed the experience and look forward to excellent service on the new vehicle More

The entire process went very well; dealt with Chris from start to finish; not issues whatsoever start to finish; not issues whatsoever More

Bought the car I have wanted for a long time. Bright royal blue!!! Thank you for your cooperation. Bright royal blue!!! Thank you for your cooperation. More

This is my second vehicle purchased from Kerry ford. And the experience gets better every time. Ask for Dave in sales. And the experience gets better every time. Ask for Dave in sales. More

They do great work. Able to fit me in with my schedule. I don't need an appointment. Able to fit me in with my schedule. I don't need an appointment. More

I took my Vehicle here to have some engine work done on it. I have a dash cam in my car and the day my car was able to be taken home, I reviewed some footage of an employee taking my car for his own person it. I have a dash cam in my car and the day my car was able to be taken home, I reviewed some footage of an employee taking my car for his own personal use and also taking money from the vehicle(Video proof). I left a review on Google And was told to email a manager about what happened. I have done that but i have yet to hear anything back. They stated that they have done a disciplinary action on this employee but they have done nothing to help me in this situation. What would’ve have happened if the employee were to get in an accident in my vehicle? I have questions and I could go on for awhile. Employees were nice other than the fact that this happened but I gave a 1 out of 5 stars for this incident and I will NOT be returning to this location. The Better Business Bureau will be contacted about this situation. More

Great Service Dept. Chuck was great to work with. Quick turn around and had parts available or had them by the next morning. Chuck was great to work with. Quick turn around and had parts available or had them by the next morning. More