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Kerry Ford, Inc.

Springdale, OH

Overview
Reviews
Vehicles
4.2
646 Reviews
Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership: You'll find all the information you need to buy a car right on our website.
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155 W Kemper Rd

Springdale, OH

45246

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Showing 646 reviews

December 12, 2023

Poor communication skills. Not for rorthright. Had issues with dates not being held, not overly concerned about our happiness More

by Sgallo2
Recommend Dealer
No
Employees Worked With
Church in Service
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Dec 12, 2023 -

Kerry Ford, Inc. responded

We do apologize for you recent experience with us. Please give our service manager Tony a call at your earliest convenience.

December 12, 2023

Good Good yet they were forgetful Good yet they were forget because they forgot to put my spare tire in my back truck of my SUV More

by sdrummond19
Recommend Dealer
Yes
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Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your feedback, we do apologize and will use this feedback as an opportunity to improve.

December 12, 2023

They were willing to deal, and were very professional in their actions, and got the vehicle delivered early and exactly as I wanted, and are working on resolving any of the other issues from manufacturing More

by GARVIN.NICKELL
Recommend Dealer
Yes
Employees Worked With
Dave Minor, Dave Minor
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Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. Congratulations on your new Ford.

December 12, 2023

Honest clear communication I was kept informed of the appointment and what needed to be done throughout my visit. More

by leilynn
Recommend Dealer
Yes
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Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. We look forward to your next service visit with us.

December 11, 2023

10k mile service seemed unnecessary given I have an EV. Very disappointed the Mach-E wasn't washed & charged upon return, my Toyota & Lexus are always returned with full tanks and cleaned. More

by Davidhutchison.008
Recommend Dealer
Yes
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Dec 14, 2023 -

Kerry Ford, Inc. responded

David, we do apologize you feel this way and will use this feedback as an opportunity to improve.

December 11, 2023

It was a great experience and will continue to use them. They always to care of what ever I need. More

by haner64
Recommend Dealer
Yes
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Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. We look forward to your next service visit with us.

December 11, 2023

The dealership picked up my car serviced it and brought it back to me. I was not inconvenienced in any way. More

by ROBINSONBRENDA
Recommend Dealer
Yes
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Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. We look forward to your next service visit with us.

December 11, 2023

Routine service, done in a timely manner. Pricing is less than most quick service places. More

by GEORGE_WILLIAM
Recommend Dealer
Yes
Employees Worked With
Evan
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Dec 20, 2023 -

Kerry Ford, Inc. responded

Thank You for this wonderful review!

December 11, 2023

Love the group very personable and friendly They have been very helpful while we navigate this trade in More

by Ctccommunications1
Recommend Dealer
Yes
Employees Worked With
Brandi
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Dec 20, 2023 -

Kerry Ford, Inc. responded

Thank You for this wonderful review!

December 06, 2023

Tytus is what every service tech should be. He's helpful, very respectful and cares about the customer. He always keeps in contact and is always honest about the situation at hand. I will not t More

by SCOTTDFITTERER
Recommend Dealer
Yes
Employees Worked With
Tytus
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Dec 08, 2023 -

Kerry Ford, Inc. responded

Thank You for sharing your positive experience with our team.

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