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Kerry Ford, Inc.

Springdale, OH

3.9
650 Reviews
Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership: You'll find all the information you need to buy a car right on our website.
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155 W Kemper Rd

Springdale, OH

45246

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Showing 650 reviews

December 16, 2023

Josh was attentive and incredibly helpful. He finished up the sales paperwork as quickly as possible and made our buying experience pleasant. More

by Stella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Fisher, Damian Gruseck
Dec 20, 2023 -

Kerry Ford, Inc. responded

Thank you so much for the positive review!

December 16, 2023

They diagnosed the issue with my vehicle quickly, which seems to have resolved the problem. More

by JSCHILLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales.
Dec 20, 2023 -

Kerry Ford, Inc. responded

Thank you so much for the positive review!

December 16, 2023

Great They are a great dealership I can't say enough about how great they are More

by RUFFRIDER
Recommend Dealer
Yes
Employees Worked With
Kelly
December 12, 2023

Very much customer attention. Listened to what I was looking for and showed me a great variety of choices. Helped me by answering all my questions and concerns. Very smooth proces More

by DAVIS2081
Recommend Dealer
Yes
Employees Worked With
Ethan Lyons and Bill George
Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. Congratulations.

December 12, 2023

Poor communication skills. Not for rorthright. Had issues with dates not being held, not overly concerned about our happiness More

by Sgallo2
Recommend Dealer
No
Employees Worked With
Church in Service
Dec 12, 2023 -

Kerry Ford, Inc. responded

We do apologize for you recent experience with us. Please give our service manager Tony a call at your earliest convenience.

December 12, 2023

Good Good yet they were forgetful Good yet they were forget because they forgot to put my spare tire in my back truck of my SUV More

by sdrummond19
Recommend Dealer
Yes
Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your feedback, we do apologize and will use this feedback as an opportunity to improve.

December 12, 2023

They were willing to deal, and were very professional in their actions, and got the vehicle delivered early and exactly as I wanted, and are working on resolving any of the other issues from manufacturing More

by GARVIN.NICKELL
Recommend Dealer
Yes
Employees Worked With
Dave Minor, Dave Minor
Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. Congratulations on your new Ford.

December 12, 2023

Honest clear communication I was kept informed of the appointment and what needed to be done throughout my visit. More

by leilynn
Recommend Dealer
Yes
Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. We look forward to your next service visit with us.

December 11, 2023

10k mile service seemed unnecessary given I have an EV. Very disappointed the Mach-E wasn't washed & charged upon return, my Toyota & Lexus are always returned with full tanks and cleaned. More

by Davidhutchison.008
Recommend Dealer
Yes
Dec 14, 2023 -

Kerry Ford, Inc. responded

David, we do apologize you feel this way and will use this feedback as an opportunity to improve.

December 11, 2023

It was a great experience and will continue to use them. They always to care of what ever I need. More

by haner64
Recommend Dealer
Yes
Dec 14, 2023 -

Kerry Ford, Inc. responded

Thank you for your kind words and this wonderful review. We look forward to your next service visit with us.