Kerry Ford, Inc.

I scheduled a recall fix at 8:00am and dropped it off the night before. I called a few times during the day and was redirected to a busy line so I just came back just at the end of the day and found out the night before. I called a few times during the day and was redirected to a busy line so I just came back just at the end of the day and found out they hadn't touched the car. They said they didn't have the part which was odd because I scheduled 3 weeks previously and called mid week to ask if they were ready. Also why didn't they call me and let me know? Seriously suspect they just didn't bother to get to it. I scheduled 2 weeks later at 9:00am and dropped it off that morning. I was expecting to pick it up at lunch but they weren't done so I showed up just 4:00. Was told they were just finishing up and it would be 30 to 45 minutes. I didn't get my keys back before 5:45. Would they have even done it if I didn't show up before to ask for my car again? This was a recall so I wasn't expecting them to squeeze me in but I scheduled weeks in advance and had my car there early each time. They have no regard for me or my time. What was the point of me trying to schedule at all. Super disappointed. More

Sales person , William George was great. The finance person that did the paper work, I payed cash , but he was not professional at all. he acted as if he hated doing his job! Beth uncomfortable to be a person that did the paper work, I payed cash , but he was not professional at all. he acted as if he hated doing his job! Beth uncomfortable to be around, maybe he had a bad day, something bothering him? More

Went for scheduled oil change, waited a little over two Went for scheduled oil change, waited a little over two hours. Not Happy. Looks like I will be going someplace else. Went for scheduled oil change, waited a little over two hours. Not Happy. Looks like I will be going someplace else. More

Awesome service I've been going here far awhile now with both of my sd both of my sd More

I contacted Kerry Ford about a 2020 Edge they had listed on an internet pricing of their website. I was sent an email from Brandie with the details of the vehicle and it stated it had 3 miles on it. I advis on an internet pricing of their website. I was sent an email from Brandie with the details of the vehicle and it stated it had 3 miles on it. I advised I had a trade in of a 2017 Escape and we started a negotiation. I spoke with Bruce the Sales Manager and he sent me an email offer for trading in my vehicle and the difference he would need including taxes and fees. His offer listed the vehicle with 2 miles on it. I agreed to the offer and told him I would cone to Cincinnati from Lexington, KY to complete the transaction. When I arrived no one offered to show me the car I was buying but went directly into the paperwork. I thought this was strange but agreed as I wanted to get back on the road to home. When he said he wanted his manager to look at my car I said I would like to see what I was buying too. He gave me the key and my wife and I went outside to take a look. When I opened the door I realized this vehicle had some wear on it. The visor over the passenger side had smudge marks, the cup holders had food in them and the vehicle did not smell new. I started it up and it showed 4450 miles! Again, no one came out with me to see the car so I had a few minutes to cool down before I went back in. I spoke with Bruce who said he was the Sales Manager I had spoken with over the phone and told him of my surprise and displeasure. All he could offer was that he thought Brandie had told me about the mileage at some point and he could not do anything else for me. I took the keys to my Escape and we left. I cannot believe this was a mistake as I received two different emails and a contract attachment clearly stating this Edge had 2 or 3 miles. This dealership is not to be trusted. More