Kerry Ford, Inc.

LIARS!!! Apparently, Kerry Ford is the most vile and lying dealership in Ohio, perhaps the nation! I needed an inexpensive used PU truck to replace my current Apparently, Kerry Ford is the most vile and lying dealership in Ohio, perhaps the nation! I needed an inexpensive used PU truck to replace my current work truck. Their website person, Caitlin Brasil, assured me over the phone that the advertised truck was indeed available. I then immediately drove from Anderson Township to their fetid dealership, only to be told the truck was being sold. I left, thinking such things occasionally happen, yet later that same evening I received another email stating that deal had fallen through and the truck was still available. So, I immediately emailed Caitlin that I was incapable of driving all the way over to them to view the vehicle in the dark the same night, and promised her I would come back next day, and asked her to hold the vehicle…which she promised to do. Later again that same evening I received yet another email from said functionary, Caitlin, stating the truck was no longer available. This level of utter xxxxxxxxx explains why used car dealers are held in the same vile contempt as lawyers and politicians. Foul, dishonest and vulgar LIARS! Bait and switch…bait and switch! These scurrilous and faux “business” people are lower than dog droppings! My only message to you, Caitlin, is that I sincerely hope you find less vile employment…so far your existence is an utter and lying failure trying to fluff up this low-rent operation! As far as the thief who runs your operation, I suggest you forward this missive to him or her, though I believe it’s far too late to salvage their operation or life…both are utter failures! I would not attempt to deal with your crappy operation again, even if there was absolutely no other alternative!!! You are utter LYING failures!!! More

Valugard We were told the valugard protection had a lifetime warranty for our truck. But after we paid they told us our truck was over 5 years old so it wasn't We were told the valugard protection had a lifetime warranty for our truck. But after we paid they told us our truck was over 5 years old so it wasn't covered.We got the run around and no help or refund. We were not happy with the customer service we received. More

courtesy Kerry Ford was a dealership that was well up to par on the courtesy department. Me and wife came in and were looking for specific options on and expl Kerry Ford was a dealership that was well up to par on the courtesy department. Me and wife came in and were looking for specific options on and explorer. They not only had the options we wanted but had the ruby red color also. They offered a drive and afterwards we came back and made the buying experience very pleasant and painless. I think my wife was a little overwhelmed with all the features but we where taught how to use them pretty good. The car buying experience is always looked at in a negative light but its how you make it, I have a good time buying cars the price is on the window so people shouldn't get so uptight and mad, anyway they made it fun. thank you kenny More

Horrible customer service from their service department. 2014 Focus has been in multiple times to the service department. Each time they fail to meet basic expectations of customer service. They don't cont 2014 Focus has been in multiple times to the service department. Each time they fail to meet basic expectations of customer service. They don't contact you back on the status of the vehicle, they have lost our keys when we came to pick it up one time. Waited for 30 min while they looked everywhere and finally found the tech still had them. They bad mouthed the same year and make as our car (know transmission issues) right while we were standing there. This time we dropped the car off before they opened(had appointment for that day), called later to check and they never looked at - keys were still in the drop box. Now without a vehicle for another day. When they looked at it the next day they half xxx looked into the a/c issue we had, said it was normal. Explained the a/c was not cooling at all. Now they say they need to replace the compressor and will be down another day. If they would have actually looked at the car the first day, done basic tests and figured out the issue, and called us right away I would have been fine waiting on the replacement part. Communication goes a long way. Even when we bought the vehicle they couldn't find one of the key fobs (push start) and the salesman was supposed to get us a new one. Went back and he still didn't do anything on the key, finally grabbed a box full of random fobs and pressed them till he found the one that was originally for our vehicle. We are seriously thinking of trading this car in for a newer one (without known Ford transmission issues) and from our experience we will not do it here! More

Service/Oil Change We always deal with Josh F. If he was not there, neither would we. We have had Josh help us for over 6 years and we were thrilled when we found he was We always deal with Josh F. If he was not there, neither would we. We have had Josh help us for over 6 years and we were thrilled when we found he was working at Kerry GMC. Josh F , we want to thank you for all the excellent service you give us... More

So many dirty tricks, such poor execution Found a great price online for a car at Kerry Ford and emailed the dealer to make sure it was in stock. It was confirmed, via an email that arrived a Found a great price online for a car at Kerry Ford and emailed the dealer to make sure it was in stock. It was confirmed, via an email that arrived a little too quickly if you know what I mean, that the car was available. When I arrived, I spoke with a sales person who then spent 15 minutes "looking" for the vehicle but couldn't find it, suggested that it must have been sold earlier that day even though I had just received an email from their internet sales person stating that it was available, and given that pictures in the online advertisement were obviously taken in the winter (leave-less trees, the reflection of a bundled up cameraman), this wasn't a remotely convincing story. The were able to find a more expensive version which I test drove and genuinely liked, but they wanted 9k more than the advertised car and 7k more than their own advertisement for that exact car. When negotiating, the sales person, whose name escapes me, tried literally every dirty trick known to man. Google "car dealer dirty tricks" and you'll have their entire playbook, which I just happened to have done the day before my visit, and so it was like watching a washed up magician try to perform tricks in front of an audience that already knows how they're done. The only difference is that this "magician" is trying to steal your money. More

Don't Waste Your Time This was the worst new car buying experience ever. The internet sales team quoted x-plan pricing and approximate trade in value based on several pic This was the worst new car buying experience ever. The internet sales team quoted x-plan pricing and approximate trade in value based on several pictures that we sent. We traveled 4 hours and were very surprised that the sales consultant knew nothing about the price quoted/rebates offered by the internet team and the trade in value was a mere $1500-2500 instead of a substantial amount more. After I showed them my emails the price changed very quickly. All of this took 4 hours. I felt overwhelmed. They were very pushy and did not want us to leave. We ended up traveling 10 miles down the road to another dealership that was no-hassle pricing and purchased the truck of our dreams within an hour at an awesome price. More

Bad Service I scheduled an oil change and a repair on the tow/haul switch on my 2004 Yukon. My service advisor, Josh, either hates his job or was in a bad mood b I scheduled an oil change and a repair on the tow/haul switch on my 2004 Yukon. My service advisor, Josh, either hates his job or was in a bad mood because he was extremely rude and annoyed with me. After 2 hours for an oil change and repair on a wire for the switch, he called to tell me my vehicle was ready. I returned, paid for the service and went to get in my vehicle and noticed two screws that were supposed to be holding up the dash were sitting on the floor along with used electrical tape and a wire but. In order to avoid annoying my service advisor anymore I used my own multi tool to screw the screws back in and reattach my dash properly. Luckily, the switch was repaired and is back in working order. However, I will not ever be returning to this dealership for ANYTHING! Buyers and those in need of service: BEWARE! Go somewhere else. More

Waste of time I was interested in buying a car here right up until the point that it came time to buy. After being told that there was a sales event going on, I spe I was interested in buying a car here right up until the point that it came time to buy. After being told that there was a sales event going on, I spent a full hour filling out forms (pen and paper) until they told me they could only give me $250 off the MSRP. At that point, the high pressure sales tactics began and the guy had to go back and forth with his manager, trying to get me to sign a form to buy immediately. Meanwhile, there were several other sales guys watching YouTube on someone's phone and laughing. The whole experience was very unprofessional and an unproductive use of my time. More