Kerry Ford, Inc.

Bait and switch? Last week I contacted Kerry Ford regarding a vehicle I saw on their website. I spoke with Nik Keating on Wednesday and he assured me the vehicle was a Last week I contacted Kerry Ford regarding a vehicle I saw on their website. I spoke with Nik Keating on Wednesday and he assured me the vehicle was available. I then spoke to him again on Friday and made an appointment at 9:30 am Saturday morning to test drive the vehicle. At 9:25 am we arrived at the dealership and asked for Adam (per Mr. Keating's instructions). To our surprise, Adam was not work on Saturday. We spoke with another salesman and he attempted to locate the vehicle. After 40 minutes of looking he said the vehicle was at the detail shop and would not be back for several days. I asked to speak with Mr. Keating. The salesman went to the back and returned 15 minutes later stating that Mr. Keating was "more of a behind the scenes" guy. I once again requested to speak to the individual who confirmed my 9:30 appointment. As I was waiting for Mr. Keating (who never came out) I was approached by the sales manager. He apologized for the car not being available and then tried to get me to consider other vehicles which were higher priced. It was very apparent at this point that I was caught in a bait and switch. I quickly left the dealership and made a purchase at Kings Automall around noon! I would caution anyone from visiting this dealership. If you do, you will be dealing with men who lack integrity and professionalism. You have a choice when shopping and Kerry is not a destination I would recommend. More

Buying a used truck great experience! Great! Baroque Jacobs went above and beyond what we expected to help us buy the truck we desired. He was open ,up front and very knowledgeable to help Great! Baroque Jacobs went above and beyond what we expected to help us buy the truck we desired. He was open ,up front and very knowledgeable to help us make the right choice at the right price! Thanks for the extra effort! Jim and Jill. More

Very Poor Customer Service My husband and I have been in search of a vehicle with a very narrow search window. There have been 3 vehicles that fit our criteria we found at this My husband and I have been in search of a vehicle with a very narrow search window. There have been 3 vehicles that fit our criteria we found at this particular dealership. The first one was no longer available when we called. We called on a second vehicle and were told by Nick that he had to make sure it was still on the lot but would call us back within about 10 minutes. After 2 hours I called back and a woman stated that Nick was out in the lot making sure they still had the vehicle, but he would call us back shortly. I figured Nick had just gotten caught up doing something else and it slipped his mind. No big deal right? Well I never received a call back. After talking with my husband we decided to no pursue it any further just because we were not up for the continual phone tag. The next week they got another car in that we were definitely interested in. We called the dealership and guess what? Nick answered the phone. He stated they could not take a down payment to hold the vehicle until we could get there since it was a used vehicle. This was an issue for us as we would be coming in from 2 hours away. Even though we were not impressed by Nick’s customer service, we thought this car is potentially a great deal so we will give him another shot. He told us that since we could not get there until the weekend he would call us first thing Saturday when they opened at 9AM to let us know if they had the car still. By 9:28 AM we had not heard anything, and thought well we will just go ahead and call in case they forgot or it is just busy. Nick stated he would call us back in about 10 minutes to see if they still had the car. Trying to avoid the 2 hour delay we experienced the last time he said this I stated that we would be coming in from out of town to get the car and will be leaving within the hour if they have it. He said his boss had just walked by and that he would check with him to make it more convenient for us. He got back on the phone and stated they still had it and that he would make an apt with the sales manager for noon to see that car. He also stated that he would have his manager send me a text message with their address and information on how to get to the dealership. (I never received this test message) We left shortly after and of course we were running about 15 minutes behind. I had called about 30minutes prior to arrival to let them know we were running behind and to double check to make sure they still had the car. He stated they did and he would make a note and let the sales manager know. When we arrived the parking lot was crazy. Between the cars that were lined up for sale and the customers’ cars, we felt like there was no room in the lot and it was just chaos. As we were walking into the show room for our appointment, were stopped to ask if we could be helped. We stated we had an appointment with the sales manager. The man asked if it was on a certain car and we told him which one. He then stated well it had sold first thing this morning. Needless to say we were very disappointed. The sales manager came out and said that the person we had been talking with was in business not sales so he would not know for sure and that he should have let the sales manager know about this. I would agree with everything he said except for the fact that it is not our fault (in which we felt the sales manager indirectly laid on our hands) the person the company has answering the phones did not do his job appropriately. Then the sales manager stated well we cannot get you in that car but can we get you in another car? Are you kidding me? Do you think I would want to support your business in any way, shape, or form? NO! Needless to say we will not return to this dealership nor will we recommend them to anyone ever. Instead, we will write our review on every site out there so that potential customers get the true feel on how this dealership is ran. More

Love Kerry AutoMall Will definetly recomment to others!!!!!! Love my 2016 Buick Encore great prices and great salespeople Rick McDaniel and Greg Lee. They treated me with the utmost respect and gave me the best Love my 2016 Buick Encore great prices and great salespeople Rick McDaniel and Greg Lee. They treated me with the utmost respect and gave me the best deal I could find anywhere and I priced 3 other dealerships. They are great!!!!! More

HORRIBLE DEALERSHIP!!! This is by far the worst dealership you could ever go to! I have never felt more screwed over in my life! They whole place is crooked! I purchased This is by far the worst dealership you could ever go to! I have never felt more screwed over in my life! They whole place is crooked! I purchased an extended warranty on a used vehicle I bought from them. I recently traded this vehicle into a different dealership to purchase a new one. They will not reimburse me for the extended warranty now. Claiming it was a 2 year warranty and its 1 month past that date.. They tried to jack the price of the vehicle up on me as well. Then I told the salesman it was online for about $5K cheaper than what he was trying to stick me with! They also told me that they got the tags switched over from the truck I traded in and I was good to go. They said its all taken care of and you don't need to do anything else. Well 6 months later I got pulled over and my tags came back to my old vehicle. Took awhile explaining this to the cop... So they lied about taking care of that also. I felt terrible after I purchased the vehicle and learned a lesson for sure! NEVER purchase a vehicle from Kerry!!! More

NOT HAPPY WITH THIS DEALERSHIP It was not a typical dealership that will take care of you. I didn't feel very welcomed, and I had to ask for a lot of information that I never got. T It was not a typical dealership that will take care of you. I didn't feel very welcomed, and I had to ask for a lot of information that I never got. Titus (or Tytus) was my sales rep and he was wonderful and took care of me. The sales manager, Emanuel, was awful. He played the "sales" games and tried to trick me a lot. He would try to sell me the car based on my loan principal and term (which is between my bank and me, aka not his business). He also tried to sneak in a bunch of hidden fees at the end and he tried to tell me that it was just the usual taxes and title. I told him he was wrong and that I wanted to see a break-down of all the fees, and he came back and said he wiped the fees off (and it was over $300 cheaper). I asked him what fees he wiped off and he named a couple random things and changed the subject. He also tried to lie to me at the beginning as a sales tactic. I went to see the car, and I asked for all issues and paperwork from when they bought and inspected it and I was told they didn't have anything on it. I took it to another dealership the next day for an inspection and there were several things wrong with it. When I brought this up at the beginning of negotiations asking that they discount the car the cost to fix only the biggest issue, Emanuel told me that they car was already discounted lower because of the issues it has. I just looked at him and was like, "okay so you knew there were issues with it and that is why it has a lower price?" and he of course backtracked and changed the subject, because I had him in a corner and it is illegal to withhold information of the known issues with the car. Basically, it was like because I am female I have dummy written on my forehead. I bought the car, because I had done my research and knew what I was getting into, but I do not appreciate being treated like a moron and being lied to. I have been to plenty of dealerships that are honest and upfront with you and I would choose any one of those dealerships over this one for my business in the future. I gave it two stars because if you are a knowledgeable consumer, and you know what you are getting into, you will be able to deal with all of this. Like I said, I did buy the car. However, if you are unsure, or you havn't had the vehicle checked out yourself, don't bother with Kerry Ford . More

Follow Up Care Sales experience was smooth and staff friendly. Follow up care is such an important need and extra protection Value Guard was right up our alley! Sales experience was smooth and staff friendly. Follow up care is such an important need and extra protection Value Guard was right up our alley! More

I BOUGHT MY LEMON AT KERRY FORD.THSERVICE MAKES ME PUCKER!! The service and after sale experience was and is a nightmare!!!!!!! My Ford Focus has had major issues with the clutch/transmission system. Five we The service and after sale experience was and is a nightmare!!!!!!! My Ford Focus has had major issues with the clutch/transmission system. Five weeks to get the part and another five plus weeks to get it installed. The car issues aside, the service department all the way up to Art the GM have talked out of both side of their mouth. BUYER BE WARE!!!!!!!!!!!!!!!!!!! I BOUGHT MY LEMON AT KERRY FORD....AND KERRY FORD SERVICE MAKES ME PUCKER!!!!!!!!!! More

Best Experience Ever! Flint was exceptional! We came in to downsize from our Explorer to a Fusion and our goal was to have a cheaper payment. We were upside down in our Explorer but Flint still We came in to downsize from our Explorer to a Fusion and our goal was to have a cheaper payment. We were upside down in our Explorer but Flint still treated us like gold and figured out how to lower our payment $100 per month! We're very happy and everyone we spoke with did a great job! More

A Frustrating Experience Nice salesmen and responsive sales managers. Unfortunately, the helpful attitudes come to a quick end once their policy and business practices come i Nice salesmen and responsive sales managers. Unfortunately, the helpful attitudes come to a quick end once their policy and business practices come into play. Let me also state that I do not believe "the customer is always right." This review is simply my perception of how Kerry Ford handled my specific situation. I stopped by Kerry Ford to checkout a $9,000 used vehicle which had been on their lot for almost 15 months (per the CarFax report). I loved the car and was interested, but after the test drive I found a massive oil leak at the top of the motor. I told the sales rep and his manager that I couldn't make any buying decisions that day, because I needed to do some research and talk to a mechanic about the oil leak. I did exactly this, and two days later had educated myself about a failed vacuum pump which carried a $400 parts cost and was billed at 4 hours of labor (including dropping the transmission). I called my sales rep and told him that at $900 to repair the oil leak I wasn't going to be able to make a very good offer. He acknowledged the concern and asked me to come into the dealership. This is when the real aggravation began. I was asked to come back to the dealership (an hour drive) at least a dozen times in the course of a day, and told by my sales rep and his sales manager that the dealership does not negotiate over the phone or email. It took me a half dozen phone calls and eventually an email escalated to the senior sales manager (James Ashurst) to finally have my offer denied. Up until that point, the only answer I received was to "come back to the dealership so we can talk about it." I don't know about you, but I have a job, 3 kids, an exhausted pregnant wife, dance class, soccer practice, and little-to-no spare time. I already knew what my best offer could be to make the car worth buying, and I laid out all my cards for their team to review. Unfortunately, the practice at Kerry Ford is to reject all communication until you show up in person. I worked in the retail auto industry 10 years ago, and I understand the "four square" sales tactics, "what do you want your payment to be?" etc. The problem here, is that I was making a cash offer and had no reason to return to the dealership without a cashiers check in hand to buy the car. Kerry Ford needs to figure out the modern world, give their team members email addresses (only managers get an email), and learn to work remotely with customers in a position to make a direct offer. At this point, I doubt these guys will sell me the car, but if anyone had bothered to ask me if I could sweeten my offer, I would have told them that I liked the car enough to consider it. I can't make another offer today, because I don't have the extra money, but give me two or three weeks. If the car is still sitting around the lot, then maybe I'll revise my position and attempt to strike a deal. But... I won't be setting foot in the dealership without a signed cashiers check in-hand, so don't even try to ask me to "come back in." Then, the funniest thing happened. I posted this same review on Google Reviews, and DAYS after posting it, James Ashurst attempted to "make things right" by commenting on my review and asking me to contact him at my earliest convenience, which I had already done. Good try, James, but you already sent me an email IN ALL CAPS, letting me know that you weren't interested. But that was a good effort to CYA. Also, I gave you my phone number so that you could reach out to me. If you actually want to make things better, call me, and apologize for real. More