Kerry Ford, Inc.

A Frustrating Experience Nice salesmen and responsive sales managers. Unfortunately, the helpful attitudes come to a quick end once their policy and business practices come i Nice salesmen and responsive sales managers. Unfortunately, the helpful attitudes come to a quick end once their policy and business practices come into play. Let me also state that I do not believe "the customer is always right." This review is simply my perception of how Kerry Ford handled my specific situation. I stopped by Kerry Ford to checkout a $9,000 used vehicle which had been on their lot for almost 15 months (per the CarFax report). I loved the car and was interested, but after the test drive I found a massive oil leak at the top of the motor. I told the sales rep and his manager that I couldn't make any buying decisions that day, because I needed to do some research and talk to a mechanic about the oil leak. I did exactly this, and two days later had educated myself about a failed vacuum pump which carried a $400 parts cost and was billed at 4 hours of labor (including dropping the transmission). I called my sales rep and told him that at $900 to repair the oil leak I wasn't going to be able to make a very good offer. He acknowledged the concern and asked me to come into the dealership. This is when the real aggravation began. I was asked to come back to the dealership (an hour drive) at least a dozen times in the course of a day, and told by my sales rep and his sales manager that the dealership does not negotiate over the phone or email. It took me a half dozen phone calls and eventually an email escalated to the senior sales manager (James Ashurst) to finally have my offer denied. Up until that point, the only answer I received was to "come back to the dealership so we can talk about it." I don't know about you, but I have a job, 3 kids, an exhausted pregnant wife, dance class, soccer practice, and little-to-no spare time. I already knew what my best offer could be to make the car worth buying, and I laid out all my cards for their team to review. Unfortunately, the practice at Kerry Ford is to reject all communication until you show up in person. I worked in the retail auto industry 10 years ago, and I understand the "four square" sales tactics, "what do you want your payment to be?" etc. The problem here, is that I was making a cash offer and had no reason to return to the dealership without a cashiers check in hand to buy the car. Kerry Ford needs to figure out the modern world, give their team members email addresses (only managers get an email), and learn to work remotely with customers in a position to make a direct offer. At this point, I doubt these guys will sell me the car, but if anyone had bothered to ask me if I could sweeten my offer, I would have told them that I liked the car enough to consider it. I can't make another offer today, because I don't have the extra money, but give me two or three weeks. If the car is still sitting around the lot, then maybe I'll revise my position and attempt to strike a deal. But... I won't be setting foot in the dealership without a signed cashiers check in-hand, so don't even try to ask me to "come back in." Then, the funniest thing happened. I posted this same review on Google Reviews, and DAYS after posting it, James Ashurst attempted to "make things right" by commenting on my review and asking me to contact him at my earliest convenience, which I had already done. Good try, James, but you already sent me an email IN ALL CAPS, letting me know that you weren't interested. But that was a good effort to CYA. Also, I gave you my phone number so that you could reach out to me. If you actually want to make things better, call me, and apologize for real. More

They really care!! Thank You Flint!! It was a wonderful experience, our sales gentleman Flint Herold has got to be the best salesman we have ever seen! Me and my husband came in and were It was a wonderful experience, our sales gentleman Flint Herold has got to be the best salesman we have ever seen! Me and my husband came in and were treated with the utmost respect. Actually we were completely surprised by how we were treated!; we came in looking at used trucks and ended up with a new 2015 F150. We have bought many cars and know that dealers typically make more money on used cars and our salesman Flint showed us options on several used trucks and finally a brand new truck. I had never considered a new truck because I thought we couldn't afford it! Flint took the time to show us the details and the new truck was almost the same overall cost as a used truck that had 68,000 miles on it. Even though Flint made less money on the new truck vs the used one, he helped us figure out which way made the most sense for us/ the best way to help us, and not just the truck that made him the most money. Besides Flint, his manager Ed made us feel at home with no pressure to do anything we didn't want to do, as well as our finance guy Dave, the technology guy Keith and two higher up managers I believe are Jason & James all made us feel like we could ask anything and get an honest answer. Thank you all! My husband really loves our new F150 and we will be recommending Flint to everyone we know and to anyone looking for a salesperson who really cares!! More

Very Dissapointed - Will never attempt business here again! Kerry sold me a used truck - I drove the truck for less than 30 days when the motor blew-up! I attempted for a month to work with them to find and bu Kerry sold me a used truck - I drove the truck for less than 30 days when the motor blew-up! I attempted for a month to work with them to find and buy a different truck, but got nothing but run-around, excuses, and annoyance. One person even hung up on my boyfriend, and multiple people failed to return phone calls! This was an opportunity for them to steal my business away from Jake Sweeney, as I have been a long-term customer of theirs, and they failed to do so - miserably! I have to wonder if they work on commission, because they missed the opportunity by a mile - and I just spent $20K on a truck at Sweeney! Kerry claims that customer satisfaction is their number 1 objective - but they certainly don't put their money where their mouth is... I will NEVER go back here ~ I am a Sweeney customer for life ~ and I plan to let all my friends and family know about my experience with this company! Very disappointing! If I could rate my experience at zero, I would!! More

Distrustful, pushy, unprofessional Bad experience. Shop elsewhere. They want you to sign a sloppy note saying you'll by the car if you you like it... Total BS! Bad experience. Shop elsewhere. They want you to sign a sloppy note saying you'll by the car if you you like it... Total BS! More

**FLINT was AMAZING!!** I am very happy with my deal and love my Mustang!! Flint Herold, the sales guy searched for my exact Mustang I wanted for 2 WEEKS!!; and he never gav I am very happy with my deal and love my Mustang!! Flint Herold, the sales guy searched for my exact Mustang I wanted for 2 WEEKS!!; and he never gave up! I've never had this level of service before, most of the other dealers blew me off or wanted to only sell me what was on the lot. So, it was refreshing to find a salesman that actually cares! I would most definitely recommend Flint to anyone and I found out he's been there like 10 years, and I can see why! More

New Car Purchase I am so pleased with my experience at Kerry Ford with my new car sale. From start to finish, they had in mind a long-term customer/dealership relation I am so pleased with my experience at Kerry Ford with my new car sale. From start to finish, they had in mind a long-term customer/dealership relationship. I have never been so at ease buying a new car and really enjoyed the people working there. My sales folks were well-versed in car buying and identifying customer needs. They made this new car purchase so easy for me and took great care of me. The focus was on me and not a sale. I will continue to buy my cars from this dealership and recommend to family & friends! More

My salesman Flint Herold was unbelievable!! My experience was absolutely amazing! I bought a new Explorer for my wife and was very impressed with the level of service I got. My salesman Flint My experience was absolutely amazing! I bought a new Explorer for my wife and was very impressed with the level of service I got. My salesman Flint Herold was able to answer every single question I had quickly and accurately. I must have asked him like a million questions for about an hour straight!! He showed me the Explorer as well as a new GMC Acadia and Mitsubishi Outlander. I was simply amazed that he wasn't pushy, was extremely knowledgeable and got me an outstanding deal! Now my wife has the Limited Explorer of her dreams and I am one happy man!! I would definitely recommend Flint to anyone looking for anything at the Kerry Automall. More

Great experience ! Very knowledgeable about their products! Fun and friendly environment. Kerry Ford gave us a fantastic deal on our new vehicle!Will be going back for o Very knowledgeable about their products! Fun and friendly environment. Kerry Ford gave us a fantastic deal on our new vehicle!Will be going back for our next vehicle purchase! More

Very Happy !! Where looking for a car and first place we stopped was Kerry Ford. We left with a car and were VERY satisfied with the service we received. Employees Where looking for a car and first place we stopped was Kerry Ford. We left with a car and were VERY satisfied with the service we received. Employees were all very nice and they got us the car we wanted and for the price we wanted!! More

great establesment I am surprised in all my years of buying cars how easy they made it for me...two words very quick. They were the nicest and easiest to deal with. I I am surprised in all my years of buying cars how easy they made it for me...two words very quick. They were the nicest and easiest to deal with. I was taken care of really well and they gave me some shirts and made sure to show me all the features of my car including the sophisticated sync that I love so much. I just cant get enough of my ford thank you More