Kerry Ford, Inc.

Thank you so much Mr. Jeff Smith...you were personable and professional. ..also very knowledgeable and it was greatly appreciated. ..I will send all my friends and family to see you at Kerry Ford!! and professional. ..also very knowledgeable and it was greatly appreciated. ..I will send all my friends and family to see you at Kerry Ford!! More

Tom is very knowledgeable in the products he sells. The times I was there most the other salesman came to him for product information. He wants you to be happy with your purchase. After the purchase of my times I was there most the other salesman came to him for product information. He wants you to be happy with your purchase. After the purchase of my C-Max, he spent an hour showing me how to operate everything. Tom's friendliness helped me to want to deal with him for my purchase. I am so thrilled with my C-Max, I want to drive it everywhere. It is awesome! More

Please please do yourself a favor and don't go to Kerry Buick Gm. They lie about everything to make a buck. They destroy peoples lifes just to make a dollar. They tell you want you want to hear bu Kerry Buick Gm. They lie about everything to make a buck. They destroy peoples lifes just to make a dollar. They tell you want you want to hear but on the contract papers its the total different. They don't tell you about the car you're about to commit 3 or 5 yrs of your income into it. Trust me, don't go there and if you go there make sure to bring a lawyer. More

I purchased a certified 2009 Saturn Vue from this dealership. Upon driving it home, the brakes started grinding. I had to drive it 45 miles back to the dealership who then turned the rotors since the dealership. Upon driving it home, the brakes started grinding. I had to drive it 45 miles back to the dealership who then turned the rotors since they are obviously wearing down. They refused to even fill the gas tank for me since I had a 90 mile round trip drive to get this fixed before it reached my driveway for the first time. They also forgot to take the down payment even though they marked on the signed paperwork that they were given the check. So they then call up in arms and worried someone is going to lose their job and insisted on us giving them a credit card over the phone instead of mailing a check because they needed it immediately.......of course they did, we already had paperwork stating they took the down payment along with the invoice total - the down payment. I drove the car to Georgia. After parking it at my hotel, the next morning I woke up to go to the business I was doing a sales call for and the car wouldn't start. Nothing was being charged, the lights were not left on........the battery was dead. I had to get it jump started and took it to the nearest GMC dealer that could look at it. They looked in the system and said according to the GM system, your car is not certified. Hmm, that's odd now isn't it? I had the paperwork from the dealership along with the certified sticker that was in the window to account for it being certified. Since it wasn't in the system, I called Kerry to ask them what was going on. They claimed it was certified but it hadn't got put in the system yet and they "guy" who does that was on vacation. After bickering back and forth with them, they said it wouldn't cover the battery anyway because it was a wear item. I asked if the battery was tested when it was supposedly certified. They said it should have been. So to make a long story short, Delma (GM of some sort----it seems everyone there claims to be a manager) said they would reimburse me the amount of the service call for the battery. I called and left messages and faxed 2 other times when I returned to Ohio and Delma never answered my multiple requests. After calling in 3 times on one of the days, he answered the phone and I asked how he wanted to proceed. He said "you can just bring in the receipt and we will refund you" so I said fine, how does this Monday between 12 and 1pm sound? He said "fine." I just took the car with the battery receipt in at 12:30p 3-25-13 (Monday) and Delma was not there, instead one of the other numerous GM's was there named DJ. He said he knew nothing of it and hadn't heard anything about any problems with a car. Which was strange since I have been down there so many times and worked with over 6 people in that building regarding everything. I said that the reimbursement of this battery service is to avoid a possible law suit. DJ then got very rude and said "then have your lawyer contact mine!" I said may I get his name and number? "He'll know what to do!" DJ yelled. Then he went on to say that he wasn't going to deal with me since I mentioned avoidance of a law suit. I never got mad. I never yelled. I just asked why I had made a plan to come down there at that exact time to collect my check and they were rejecting me and not willing to get in touch with Delma. Well, now I have yet another wasted trip to that dealership and more money out of my pocket from false promises they have made due to their mistakes. They are beyond unprofessional. I can see why many people think badly of car sales people........because of people and dealerships like this. Here is a list of issues we have had: (Bought the car at nighttime so things were dark and unfortunately the car had many flaws they covered up and the clause that we were told not to worry about since it was CERTIFIED didn't matter that stated "Purchaser buys car as is.:" rotors rust broken luggage rack windshield chipped in 3 different areas (Again, all of this wasn't possible to see at night which I regret not thinking of) battery failed (Service people from another dealership fully recharged the battery and tested it and said it failed on their test receipt) Tons of scratches that instead of buffing out they just streaked touch up paint across (And sometimes missed since they couldn't paint a straight line) No floor mats XM radio doesn't work --- couldn't be activated (They said don't worry, just call XM and they'd fix it........right?) Do yourself a favor. Avoid this dealership. I didn't get a lemon, I got a used car......and it came with promises and certifications and guarantees that they won't support or hold up to on their end. I understand it is used, I don't understand why we were treated with disrespect, deceit and threatened with our own paperwork when we tried to return it within 3 days as per the guarantee for a CERTIFIED car. As it turns out the 3 day guarantee is to trade, not for return. More

I found Kerry Ford to be extremely dishonest. I spoke with a salesman on the phone and was quoted a price for a pre owned car that I saw on the Internet. The person I spoke to said that his manager agr with a salesman on the phone and was quoted a price for a pre owned car that I saw on the Internet. The person I spoke to said that his manager agreed that the deal was solid as I did not want to make the 45 minute drive to Kerry Ford for no reason. When I showed up at the dealership, the phone salesman agreed that we had made the deal yet his manager told me that "he just answers the phone, he had no right to make you that deal.". They seem to tell you anything to lure you in and then are not good for their word. I would not suggest dealing with the dishonest people at Kerry Ford. More

My salesperson was awesome! I had a great experience and would definitely recommend Kerry Ford to anyone. I'LL send everyone to see Greg Lee! would definitely recommend Kerry Ford to anyone. I'LL send everyone to see Greg Lee! More

I recently bought a new ford flex and could not have ask for an easier no pressure sales men and the mangers where the best I have worked with!! Really recommened this dealership for an easier no pressure sales men and the mangers where the best I have worked with!! Really recommened this dealership More

The sales rep was fine. He didn't pressure. We had to attempt to drive 3 separate Ford Focus because the first 2 had dead batteries. They attempted to get a "jump box" to get the cars started, but that attempt to drive 3 separate Ford Focus because the first 2 had dead batteries. They attempted to get a "jump box" to get the cars started, but that didn't work. So we ended up driving a 3rd vehicle just to try one out. I felt really bad for Cody. At the same time, how do you expect him to sell cars that won't start? We will buy somewhere else. More

Tom was very friendly and very helpful in finding me the car I wanted and in my price range!! I am happy with the service I got. Thank You car I wanted and in my price range!! I am happy with the service I got. Thank You More

Sold me a lemon with in one week of having the vehicle it needed all of the universal joints replaced, new catalytic converter, serpentine belt and a/c heat malfunctioned. No one cared that any of this was w needed all of the universal joints replaced, new catalytic converter, serpentine belt and a/c heat malfunctioned. No one cared that any of this was wrong and they do not keep promises when I bought vehicle they said oh don't worry if it goes wrong we will fix it. yeah they didn't fix anything but catalytic converter and that is because it had an epa recall and they had no choice. Now 2 months later brakes on all 4 wheels are shot, windshield wipers malfunction and there is a squeak in the axle. Terrible people terrible product terrible service. More