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Kerry Ford, Inc.
Springdale, OH
644 Reviews
Dedicated to serving all your automotive needs.
For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership:
You'll find all the information you need to buy a car right on our website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 644 reviews
December 07, 2011
I had a great experience with Kerry Ford. I have dealt with Fairfield Ford in the past and never have I had the courtesy that I did with Kerry Ford. Rob has followed with me on additional service that co with Fairfield Ford in the past and never have I had the courtesy that I did with Kerry Ford. Rob has followed with me on additional service that could not be completed during my last visit. I also recieved coupons. That never happened with Fairfield Ford. Thanks for a satisfactory visit. More
by Johnson_P
Employees Worked With
Rob
September 23, 2011
Went in to look at a used car I saw online, which looked like a good deal. Gary was the first to show up. First, rather than promoting his own, he was condescending of other dealerships. After the test d like a good deal. Gary was the first to show up. First, rather than promoting his own, he was condescending of other dealerships. After the test drive, things were orchestrated to ensure I was cornered and could not easily leave (asking me to park the car near the sales desks, rather than by my car or where it was originally parked). Immediately, he went into the hard sell, high-pressure sales mode. I made it abundantly clear that I would not be buying today, as I need to do more research and check other listings (I had a printout with other local cars I wanted to see). Earlier I had inquired about a CarFax report, and Gary said it would be no problem, he would have it printed when I was ready to sign the papers, which is strange- every other dealer has printed them as soon as we get to a printer. I told him I wanted to see it before I would even consider another step, which is when he got his manager. At this point, he revealed they do not use CarFax, but rather AutoCheck. He still refused to print it, instead only showing it on screen, and CONCEALING elements they clearly did not want me to read, including that the car had just been purchased from an auction. They also went through the list of sleazy used car sales lines, like someone else was coming in to look at it tomorrow; it's an unbeatable, amazing deal (at sticker price); etc. That said, the car itself seemed nice and was a good price, but I will not buy from a place that operates like this. More
by jeff.laib
Employees Worked With
Gary Thompson, Joel (Sales Manager)
May 02, 2011
The Service department is a bunch of screw ups. I take my car in because it threw a serpentine belt. They tell me the tensioner is messed up, there's leaks in the valve cover gasket as well as in the col my car in because it threw a serpentine belt. They tell me the tensioner is messed up, there's leaks in the valve cover gasket as well as in the collant system and the brakes are not adjusted right. I had them fix everything but the coolant leak. Then I get a call saying the power sterring is leaking and left a huge puddle on the ground (Hmm...What did you guys break!). I bit the bullet and got that fixed. Went to pick it up and the car wouldn't idle for nothing. I left it. Now they say the plug wirees need fixed. WHAT! The leak from the valve cover gasket did it. WAIT I never had a single issue with that before. They didn't admit fault. IT WAS THERE FAULT and I have to pay for it. They've had the car now for two weeks and $750. Rediculous. A bunch of criminals if you ask me. So if you live in Cincinnati and want FORD service. DO NOT GO TO KERRY! More
by spikedog007
Employees Worked With
1
