Kerry Volkswagen - Service Center

Efficient and good customer service Excellent Service, communication and details of job to be done. Matt was able to answer all questions and work with me to meet my needs. Excellent Service, communication and details of job to be done. Matt was able to answer all questions and work with me to meet my needs. More

Difficult to call the service dept. Phone system confusion. Phone lisiting for Kerry VW has auto attendant options for Kerry Toy, Kerry Maz, Kerry Hyn, Kerry VW : after selecting Kerry Phone system confusion. Phone lisiting for Kerry VW has auto attendant options for Kerry Toy, Kerry Maz, Kerry Hyn, Kerry VW : after selecting Kerry VW another auto attendant gives options for New car sales, Used car sales, Other, and Parts (Other???). after selecting Other, another auto attendant asks to leave a message because no one avail to take call. This happened twice hours apart in the same day! Next day I selected sales and sure enough George answered. Explained situation and he promised to hand my number to service dept. Never got a call back. Fourth call I got through the tangled auto attendants. Easy to see from the road the VW dealership is the smallest in physical size but it's a complete after thought in the phone tree. Anyway, the first auto service seemed fine and personnel did a good job. Just have to decipher the phone tree. More

Efficient helpful and on time Excellent service. Called ahead he talked me through options, validated my queries, scheduled an appointment. I dropped off car after hours and was Excellent service. Called ahead he talked me through options, validated my queries, scheduled an appointment. I dropped off car after hours and was called to confirm they had received car first thing in the morning. They confirmed type of service we had agreed to and the car was ready for pick up when promised More

Engine light on I arrived early for my appointment but the service center was able to start the assessment right away. He identified the need to complete 2 recalls & I arrived early for my appointment but the service center was able to start the assessment right away. He identified the need to complete 2 recalls & reported they could be done during this visit. He stated that it may take up to an hour to complete the diagnostics & another 50 minutes for the recalls. He reported the cost for the diagnostic & explained further costs if labor or parts were over & above the diagnostic cost. The entire visit was completed in 1 hour, with engine light problem related to the idle. More

So So Service The service department doesn't know when any of their loaners will be back, so it's close to impossible to schedule a time to drop the car off. Sure, The service department doesn't know when any of their loaners will be back, so it's close to impossible to schedule a time to drop the car off. Sure, you could use their shuttle service, but if your work is greater than 10 miles, your out of luck. A bit frustrating since I would figure that VW would try to give current customers better than normal service due to the news of the diesel emissions scandal going right now. Overall, I think they have a good bunch of service techs and mechanics working on these fine machines, but the organization could use work. Extremely happy with my Golf still, but the service department needs up their professionalism. More

Attention to Detail I came in for a scheduled oil & filter change. While I was there, the technicians discovered three other problems that needed attention. They inform I came in for a scheduled oil & filter change. While I was there, the technicians discovered three other problems that needed attention. They informed me of these problems & were able to fix one of them. One reappeared on the drive home and the other will need time to observe the leak rate. More

Great! I was running late and called to tell them, the guy on the phone said no worries and to take my time. I got there and requested a specific mechanic an I was running late and called to tell them, the guy on the phone said no worries and to take my time. I got there and requested a specific mechanic and they obliged. Overall experience was friendly, accommodating, and wonderful! More

replacement of tire Helpful, tire fixed took exactly as long as they indicated it would and even came in a bit cheaper which was appreciated. Scheduled to fit my schedule Helpful, tire fixed took exactly as long as they indicated it would and even came in a bit cheaper which was appreciated. Scheduled to fit my schedule More

Oil change I am very pleased with the service I received, they were on time and completed the work in a timely manner. When I signed in they told me there were a I am very pleased with the service I received, they were on time and completed the work in a timely manner. When I signed in they told me there were a couple of factory recalls to be addressed, asked if I would like them completed that day as it would only take about an extra hour, I told them to go ahead. Only one was able to be done as they needed to order parts for the other one, they already ordered them and would let me know when they came in. Already there and it is only 3 days later. I definitely would recommend Kerry Volkswagon to anyone. More

Service Extremely friendly, knowledgeable, and helpful. Best service experience . Jason did a great job. He was helpful above and beyond. The idea that this m Extremely friendly, knowledgeable, and helpful. Best service experience . Jason did a great job. He was helpful above and beyond. The idea that this must be 25 words or less is un- necessary and damaging to the process. More