Nick was the sales person I worked with and he was very accommodating. On my first visit though I was greeted by Nick and then a tall finance guy who was so pushy that I did not think I would ever return to the dealership again. Nick reached out to me and came in early to meet me one day and also texted me a couple of pictures of a couple of colors when I asked him to during my decision making process. The down side of my experience is that when I had made up my mind on what car I wanted I let Nick know and met him at the dealership. After that it took over 2 hours before I left with the car. There were no test drives, no decisions to be made, we had the figures pretty much nailed down, or so I thought. That was how long it took to get the "finance guy" down from the Nissan dealership and to get the car ready to take. I dreaded buying a new car for this one reason and I'm amazed that customers still have to endure this long, ridiculous process. Something else that I do not like is the "man behind the curtain". The guy who sits in the box and decides the fate of your loan/lease agreement makes me crazy. I did appreciate the fact that after sending Nick back about 4 times, the guy, Dan I think, finally came out to talk to me directly. Why is he not there from the beginning? He is just as important as the sales person is, if not more. I'm sure 80% of the customers who shop for cars have a price range they want to stay in and having to haggle with the sales person who has no sway what so ever over the price is a waste of time. I believe it was Dan who was in the glass box the final day I bought my car and when I came back after making my decision he offered me a worse deal than what we discussed before I left the dealership the same day! He even told me he would put the figures we discussed in my folder but I guess he didn't look at them before he had Nick come to me with the higher figure. It was insulting. This is my second Volkswagen Lease and I honestly don't know if there will be a third, at least from this dealership simply because of the way you are made to feel by the "guy in the box" and for the simple fact that once I finally decide on a car I don't want to sit for over 2 hours and pondering if I made the right decision. You should want to get people out the door before they change their mind. Nick was the bright side during this process as I said. I visited numerous dealerships, I was simply not sure what type of car I wanted and he was the only one that had answers to all of my questions regarding the cars we drove. He was extremely knowledgeable and the fact that I could text him questions if I had them instead of picking up the phone was key. Thank goodness Nick was the first experience I had because if he hadn't of been, I would have went somewhere else.