Kerry Volkswagen - Service Center

didn't honor initial bid for product We needed a set of tires for our VW Jetta, and received an estimate of $492.00. When I brought the car in, it turned out the technician had not looked We needed a set of tires for our VW Jetta, and received an estimate of $492.00. When I brought the car in, it turned out the technician had not looked at the car, which had a fancy set of wheels that are a different size (which you sold us when we bought the vehicle in 2010). The new bid for a different size tire (apparently the extra rubber for a bigger tire is pricey) was not to my liking. It was $572, which even with the guilt card issue by our friends in Germany would have left me with a $72 tab. I don't recall if tax was included. Anyway, you guys wouldn't come down on the price, and I thought I was being taken advantage of. The service manager did go talk to the big boss and there was NO flexibility. I have seen FARGO so I can guess the nature of the conversation. Probably the Bengals came up. Anyway, I went to Firestone and got a similar tire for $430, warranty, free rotation, you get the picture. I guess I'm not in such a great mood over this encounter, since I spent a couple of hours going back and forth to Florence and didn't get our tires. I did, however get some software updates, God knows what it does. I guess we have negative feeling about VWs, since we're left with a vehicle that even you won't take, and we have no clue as to what kind of a settlement we will finally get from the company. We paid a lot of money for a high performing, fuel efficient, very clean vehicle and now 5 years later we find it is none of these. I realize that Kerry was unaware of the dishonesty perpetrated by the VW Corporation, but I feel you have a moral obligation to stand by your customers and repair the damage. The fairest solution would be for you to take the car on a trade in at its value before that guy at the University of West Virginia (research assistant professor Arvind Thiruvengadam) caught VW with their pants down. If you'd like to trade the VW card for a regular MC card, we'd really like that. I sure hope we don't have to spend 500 bucks at Kerry VW in the next 12 months. More

Average Took my car in for 30K standard service. I called twice in an attempt to schedule it, left 2 voice mails & no returned call (I ended up stopping in at Took my car in for 30K standard service. I called twice in an attempt to schedule it, left 2 voice mails & no returned call (I ended up stopping in at the dealership to schedule it). When I dropped my car off, the service writer said my car was eligible for a recalled water pump & they could do it while it was there, I really appreciated this, however the car took an hour longer than anticipated. When I finally got the car back, I went to leave but noticed the check engine light was on. The service writer stated it wasn't like that when he brought the car around & that there was no one available to read it (I literally watched the mechanic hand the keys over to the service writer, who then turned them over to me, so I found that hard to believe). The service guy was very apologetic (which was appreciated) & was quick to get me a loaner (also, very nice). My car was quickly fixed first thing the next day. I say it's average because honestly, I just expect issue like this when I take my car in, it's a surprise when things go off without an issue. Don't let it be missed, the service guys were very nice, apologetic & were quick to try & make things right to the best of their ability. I feel that loaner cars should be comparable. I drive a 2013 GTi & was given a Nissan Versa... More

Kerry Volkswagen took full advantage of this customer. I moved to Burlington from Rhode Island recently and decided to take my 2004 beetle in for a quick check and oil change. The morning I headed up just I moved to Burlington from Rhode Island recently and decided to take my 2004 beetle in for a quick check and oil change. The morning I headed up just five minutes away my car was operating just fine. After the oil change and "free inspection" of the transmission seals and a few other things the car needed I headed out to Florence and the speedometer suddenly stopped working. Yep had no idea how fast I was going. I called the service department immediately to discuss the problem and had to leave a message something I always had to do. They were hard to get a hold of. Once they called me back they suggested I bring it back in after work. I stopped In and left the car with them overnight. I received a message the next day at work telling me they suspect the speedometer had nothing to do with the inspection but they needed to do a "diagnostic" that would cost over $200. Up to this point they had quoted me over $2400 just for service and that was BEFORE the speedometer mysteriously stopped functioning.. I felt like the Kerry conglomerate had no concern for me or my safety at this point. I have been a very loyal VW customer as I have two beetles the 2004 and a 2013 beetle convertible I plan to buy once the lease is up in 2016. I picked up the car in disgust and will take it elsewhere. Believe me the 2013 won't see the inside of that place either. More

Always great We have always received great service from Kerry Volkswagen. We have recommended them to our family and friends when they need their VW's serviced. We have always received great service from Kerry Volkswagen. We have recommended them to our family and friends when they need their VW's serviced. More

Great! Everybody was kind and the service was great quality and quick. Paul was very helpful.the service people were very helpful.thank you for your kindness Everybody was kind and the service was great quality and quick. Paul was very helpful.the service people were very helpful.thank you for your kindness. More

Regular Vehicle Maintenance Came in for a scheduled oil change interval. Everything was handled quickly the quality of service was exceptional. I Would recommend to friends and Came in for a scheduled oil change interval. Everything was handled quickly the quality of service was exceptional. I Would recommend to friends and family. More

Good and Painless My wait time was what I expected. The service rep was.professional and courteous. When the Northgate Cincinnati Volkswagen moved to Beechmont, I was My wait time was what I expected. The service rep was.professional and courteous. When the Northgate Cincinnati Volkswagen moved to Beechmont, I was glad I'd chosen this dealership to service Chloe (my bug). They have never let me down. I'm retired and I plan to have my bug for a while and I feel they will help me do that. More

Excellent as always Very great service staff! Would definitely recommend. This place is the bomb! The service is always done on time, my car is always delivered cleaner t Very great service staff! Would definitely recommend. This place is the bomb! The service is always done on time, my car is always delivered cleaner than I took it in, and the coffee is always great!! More

Excellent customer service I couldn't have asked for a better experience. Jason went above and beyond my expectation of good customer service. I was very well taken care and am I couldn't have asked for a better experience. Jason went above and beyond my expectation of good customer service. I was very well taken care and am very happy with my car. More

Great They are always great there. I will not take my car anywhere else. I trust only them with my car. Keep up the good work. They are always great there. I will not take my car anywhere else. I trust only them with my car. Keep up the good work. More