Kerry Volkswagen - Service Center

Awesome customer Service The service center bent over backwards to find the cause of the engine light, even giving me a loaner car to use while they had my car. Jason, from se The service center bent over backwards to find the cause of the engine light, even giving me a loaner car to use while they had my car. Jason, from service kept me up to date with what they found out about the problem and what they were doing to fix it. Over all I am very pleased with the service they provided me. I have used them for all of my volkswagens and trust their work. More

Wonderful This dealership is over an hour away for me to get to and it's totally worth it. From buying my car to service, it has just been the best experience. This dealership is over an hour away for me to get to and it's totally worth it. From buying my car to service, it has just been the best experience. They got me in the exact car i wanted, didn't waste time trying to get me something else that was easily available or what they wanted to sell. The service afterward has been great, took care of my tire damage and regular maintenance. Timely, courteous service, what more do you want? I would recommend this dealership to everyone. (and my car! 2015 GTI SE coupe) More

Love the new golf 7 Great service friendly staff and was really easy in and out with in a hour or so would recommend to my friends looking for a new car Great service friendly staff and was really easy in and out with in a hour or so would recommend to my friends looking for a new car More

"Quick access, very nice and reassuring service team I appreciate their accessibility, friendliness and helpfulness! Thank you John, Matt, and Jason! Also Steve is included as manager! I'll be returning I appreciate their accessibility, friendliness and helpfulness! Thank you John, Matt, and Jason! Also Steve is included as manager! I'll be returning to Kerry Volkswagen! S & S Long More

Service review Great experience with expert technicians and management staff leading the way. Totally pleasurable experience. Bright atmosphere with even brighter pe Great experience with expert technicians and management staff leading the way. Totally pleasurable experience. Bright atmosphere with even brighter people. Pleased with everything about Kerry. No wait when I arrived at 8:15am and was told it would be about an hour. 40 minutes later my vehicle was complete. Thanks again, I'll be back. More

Always done me right Showed up 1 hour before closing without an appt needing an oil change. They took me in and had me on my way within 45 minutes. While waiting I had s Showed up 1 hour before closing without an appt needing an oil change. They took me in and had me on my way within 45 minutes. While waiting I had some friendly conversation with guys in sales. The waiting area and showroom are always top notch with cars to check out and clean facilities. This is the only place I will take my car. I know VW has gotten a bad rap lately, as they should, however, it is not the fault of these gentlemen, they are true professionals........ More

Quick service. Small details not important Brought 14 Jett a in for service. Had been told 1 1/2 hrs, and it only took 1 hour. When I got in my car they didn't reset inspection light so I had t Brought 14 Jett a in for service. Had been told 1 1/2 hrs, and it only took 1 hour. When I got in my car they didn't reset inspection light so I had the guy come back out and do it and when I got back in car later in day it was still on. Had to look up how to fix it. Also they did not change sticker in my window to let me know next service date. More

Repair Electrical issues. Car 'singing' showing hatch opened. STILL NOT RESOLVED. Car only driven 4 days since "fixed. Calling today for another appointmen Electrical issues. Car 'singing' showing hatch opened. STILL NOT RESOLVED. Car only driven 4 days since "fixed. Calling today for another appointment. We have brought this issue up in the past and it never seems to stay resolved. Very disappointing More

Prompt and Professional Steve Rucker and his mechanics were very professional. I've been bringing my VWS here for years. In my opinion, there is no reason to go elsewhere. Steve Rucker and his mechanics were very professional. I've been bringing my VWS here for years. In my opinion, there is no reason to go elsewhere. More

Service Dept great. Sales and Credit stinks Service is friendly, efficient. However charging the mfr $181 for tire rotation, fluid exchange and a quick review could be found far less expensive e Service is friendly, efficient. However charging the mfr $181 for tire rotation, fluid exchange and a quick review could be found far less expensive elsewhere. Can't imagine using VW beyond required visits. Sales dept misrepresented the downpayment on the Passat ($1,000 required). Credit dept misrepresented the personal tax requirement for me to pay for a property I DO NOT OWN More