Kerry Volkswagen - Service Center

Courteous, fast service Came in for yearly service and an ignition issue, courteous/professional staff, updates as necessary, and the work was completed prior to the time exp Came in for yearly service and an ignition issue, courteous/professional staff, updates as necessary, and the work was completed prior to the time expected. More

Quick, professional, friendly service I had a 70,000 mile service with oil change, tire rotation and the standard checks. The service was done quickly, efficiently and they even ran my car I had a 70,000 mile service with oil change, tire rotation and the standard checks. The service was done quickly, efficiently and they even ran my car through the car wash at the end. Goo service! More

Great service Was having engine problems. Dealership diagnosed the problem, told me about cost and time, and got the job done to my satisfaction. Very pleased wit Was having engine problems. Dealership diagnosed the problem, told me about cost and time, and got the job done to my satisfaction. Very pleased with results. More

Amazing with GREAT customer service! I needed my car looked at and the service reps and all employees that I was in contact with were extremely helpful. They also reassured me that they k I needed my car looked at and the service reps and all employees that I was in contact with were extremely helpful. They also reassured me that they knew what they were doing and had my confidence immediately. I felt they were very knowledgeable about about my car and what needed to be done. More

2 hour oil change I came to get my oil changed and my recall taken care of. A simple software update. I was there for 2 hours and the recall wasn't even taken care of. I came to get my oil changed and my recall taken care of. A simple software update. I was there for 2 hours and the recall wasn't even taken care of. In fact, they didn't even mention to me that they didn't perform the recall work. I had to look over the document they gave me when I left to realize it wasn't done. 73 dollars for an oil change is excessive as well. Apparently volkswagen replaces the oil pan drain plug every time you get your oil changed. Am I the only person who has never heard of this practice? Every other car I've ever owned has worked fine and used the same drain plug for the life of the vehicle. Sounds like a way to make an extra 5 bucks to me. Overall... I am not satisfied. I won't be returning for anything short of total vehicle failure. I hope it's due to recall faults. That'd be icing on the cake. More

Service Somewhat helpful. Wish things would be explained prior to getting to the dealership on issues concerning my car. I live over and hour away, and don't Somewhat helpful. Wish things would be explained prior to getting to the dealership on issues concerning my car. I live over and hour away, and don't have time to continue to bring my car back to the shop in order to have tests ran. Customer service at the dealership was good. The guy who helped me was very friendly. More

Awesome customer service Always professional & kind. They also provide donuts & wifi :) A+ all around I don't remember his name, but the guy I interacted with directly was awe Always professional & kind. They also provide donuts & wifi :) A+ all around I don't remember his name, but the guy I interacted with directly was awesome More

GREAT PEOPLE ALWAYS FRIENDLY, HELPFUL AND WILLING TO GO THE EXTRA MILE!! THE STAFF ALWAYS DOES THE BEST TO MAKE ME FEEL AT HOME AND TAKES GREAT CARE OF MY VEHICLE! ALWAYS FRIENDLY, HELPFUL AND WILLING TO GO THE EXTRA MILE!! THE STAFF ALWAYS DOES THE BEST TO MAKE ME FEEL AT HOME AND TAKES GREAT CARE OF MY VEHICLE!!! More

Recall In and out in the time designated. Great customer service! Would recommend their service to anyone and everyone. They even offered me to shuttle me ba In and out in the time designated. Great customer service! Would recommend their service to anyone and everyone. They even offered me to shuttle me back and forth to work. More

Great service, from a great dealership! I can always count on quality service at Kerry VW. I have worked with Cory on several service visits and I've always been impressed with his knowledg I can always count on quality service at Kerry VW. I have worked with Cory on several service visits and I've always been impressed with his knowledge of what needs done when I bring my VW in for service. On my last visit I had routine service taken care of ( oil change, tires rotated, top off fluids ) and a small recall item was checked, but not needed. This was all completed and I was back on the road in about an hour. The group at Kerry are all "TOPS" in my book. More