Kerry Volkswagen - Service Center

Fine but THE GOOD ... The service work on my Passat TDI was fine. I appreciate the shuttle option .... helps me get my car worked on quite a bit. ... The shut THE GOOD ... The service work on my Passat TDI was fine. I appreciate the shuttle option .... helps me get my car worked on quite a bit. ... The shuttle driver (barely 18 yrs. old) was polite. THE BAD ... The shuttle driver ... I tried to ignore the 4 or more facial piercings in and around his mouth (apparently, called "snakebites"). It would be nice if they would clean the outsides of my windows. Other dealerships wash cars and even do a quick vacuum inside the car ... but none of that at Kerry VW. After work was completed, my car smelled bad for days (smelled like the smoke from when fuel injectors are cleaned). THE UGLY ... This shuttle driver was basically brand new at driving a stick shift. He stalled the car at least 5-6 times (within 5 miles) ... sometimes in heavy traffic. I quickly tightened up my seatbelt and became a driving instructor for my scary ride back to work. Minutes later, I called to alert VW service dept. ... the service rep said and they were already aware of the "new" driver" issues and thanked me for being patient (they KNEW how bad he was at driving a stick and they still had him doing the driving). Guess who picked me up ... it was Snakebiteman for another scary shuttle ride back to p/u my car. Kerry is THE UNACCEPTABLE ... I thought I was a lifelong fan of VW until the TDI emissions scandal. I HATE how VW mislead me and everyone else.....I bought this TDI thinking I was making a smaller footprint on the planet but I was fooled. I still love my Passat TDI (except for the exhaust). I doubt I'll ever buy another VW again..... More

to the minute My service was going to take 1 1/2 hrs. They were done to the minute. It was amazing. They explained everything in detail and had me out the door. I My service was going to take 1 1/2 hrs. They were done to the minute. It was amazing. They explained everything in detail and had me out the door. I chose to wait on my car rather than drop-off. The lobby was comfortable enough to sit, wait and read my book. I would 've given this dealership 5 stars, however, when they email me for service reminders they give me the phone number of their Mazda dealership instead. And their website to schedule service appointments is a tad annoying to use. I really like this dealership and service center. More

Great service! Everyone was very helpful and did their best to be sure I was happy with the service I received. Making an appointment was easy and I espcially appre Everyone was very helpful and did their best to be sure I was happy with the service I received. Making an appointment was easy and I espcially appreciated being able to get a rental car so I didn't have to take off work. More

Jetta warranty repair The service was excellent. Answered all my questions. Cory Knight was most helpful in answering my questions, explaining the procedure to determine th The service was excellent. Answered all my questions. Cory Knight was most helpful in answering my questions, explaining the procedure to determine the problem and the warranty coverage of this problem. More

Service work on my VW I have always had a strong feel for VW's, I have owned I believe about 6 or 7 over the years. The early models would give me some head aches however I have always had a strong feel for VW's, I have owned I believe about 6 or 7 over the years. The early models would give me some head aches however then later models are a different story. I now believe of all the models I have owned I can say all your models just keep getting better. I now have a VW Jetta that is the best as car now. I have a 2002 diesel now and love it. As long as I can I will own the Diesel. I also like all of your cars including your larger models I like the Diesels , also manual transmissions cars. More

Muffler replacement All went well with this visit. Greeted and welcomed, given an estimate on the work. Waited in the reception area where donuts were available. Took All went well with this visit. Greeted and welcomed, given an estimate on the work. Waited in the reception area where donuts were available. Took less than 2 hours, and I was on my way again. More

Very thorough 2009 VW CC had warnings concerning Steering Column Lock defective and Parking Brake button error. Although I had to wait 4.5 hours (my choice) they dr 2009 VW CC had warnings concerning Steering Column Lock defective and Parking Brake button error. Although I had to wait 4.5 hours (my choice) they drove to Fairfield to get a part, and kept me informed about every step. Lobby was comfortable (TV, coffee and donuts),but no women's magazines, restroom dim but clean. Overall, very good experience. More

Radio replacement. Dealer ordered and installed new radio due to Sirius not functioning. Warranty item. No charge to me for service performed. In and out in 45min. Dealer ordered and installed new radio due to Sirius not functioning. Warranty item. No charge to me for service performed. In and out in 45min. More

Took time to solve the problem Had issues since last week of December. Service tried several fixes which did not solve problem. They worked with VW and finally fixed it after 3 wee Had issues since last week of December. Service tried several fixes which did not solve problem. They worked with VW and finally fixed it after 3 weeks. The price was fair and they kept me informed. Offered me a car to use during this time which I did not need. John kept me informed and made sure that the problem was solved. Thank you More

Warning light came on It was early in the morning, a warning light came on, the engine would not rev up. I turned around and headed straight for the VW dealership service c It was early in the morning, a warning light came on, the engine would not rev up. I turned around and headed straight for the VW dealership service center. Not only did they get my car in right away they also drove me home in the courtesy car and came back and got me when the service was done. Very professional & courteous. More