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Kerry of Florence
Florence, KY
1,897 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,897 reviews
December 03, 2023
I was told a walk-in was fine but not given a specific time; others were told the same, and we all showed up around the same time. Because of that, I had a nearly 3 hour wait, and the next day, I discover time; others were told the same, and we all showed up around the same time. Because of that, I had a nearly 3 hour wait, and the next day, I discovered my speakers weren't working. Of course, the speakers could have been a separate event, but it's strange that it happened right after a multipoint inspection. More
by JW010
Verified CustomerEmployees Worked With
Patrick
Helpful December 03, 2023
Very informative about everything they are doing to my car. Very professional. They did nick my door inside and didn’t tell me when they worked on my locks.. wasn’t happy about that. car. Very professional. They did nick my door inside and didn’t tell me when they worked on my locks.. wasn’t happy about that. More
by Bknob30
Employees Worked With
Mikayla Guilkey
December 03, 2023
Amazing. He was professional and patient. Answered all my questions throughly. He was beyond knowledgeable of the vehicle and systems. He was professional and patient. Answered all my questions throughly. He was beyond knowledgeable of the vehicle and systems. More
by KELLY.KANELLIS
Employees Worked With
Brent
December 02, 2023
Terrible service. I brought my 2017 GLI in for a recall of the clocksping. Had no other problems other than what the clock spring involves: controls on steering wheel I brought my 2017 GLI in for a recall of the clocksping. Had no other problems other than what the clock spring involves: controls on steering wheel not functioning meaning no cruise control, radio volume control etc; air bag light continuously on. Since the clocksping was replaced my park assist randomly goes off when driving, back up camera doesn't function correctly and flashes the screen, windshield wipers go off randomly as well. Someone tried to gaslight telling me it was doing that when I brought it in. The first page of the invoice from the tech states all buttons function. The second invoice states buttons don't function and will need further diagnosis. So you're telling me I have to pay for a diagnosis even though my car was already in service. They give me back my car with more problems I had to begin with. I contacted VW Corp and I don't think they're going to do anything because they know the "fix" creates serious problems. More
by R.T.
Employees Worked With
Shelby Reed, Amy Bass, Amanda Whitaker
December 01, 2023
We thought we were unable to get our new cars numerous times during our time with Kerry Nissan! The Kerry Team solved every obstacle and we left with two new cars at the end of the day! ♥️ times during our time with Kerry Nissan! The Kerry Team solved every obstacle and we left with two new cars at the end of the day! ♥️ More
by henkej582
Employees Worked With
Finance Department ??, Justin Brierly, Tylor York
December 01, 2023
He was interested in what was best for me and my vehicle, knowledgeable about what he was talking about and right on spot as far as communicating with me. knowledgeable about what he was talking about and right on spot as far as communicating with me. More
by pbruegg1
Employees Worked With
Patrick
November 30, 2023
Patrick is fantastic. Great service department! Friendly and knowledgeable. Total time to complete my service was faster than expected. Keep up the great work! Great service department! Friendly and knowledgeable. Total time to complete my service was faster than expected. Keep up the great work! More
by CHIPALLEN
Employees Worked With
Patrick
