Kevin Whitaker Chevrolet

Boo. The Cadillac dealership nearest to me or I wouldn't go. Consistently have issues on every service visit so frustrating. I was in the shop 4 times t The Cadillac dealership nearest to me or I wouldn't go. Consistently have issues on every service visit so frustrating. I was in the shop 4 times this week for what was supposed to be a regular oil change. 1st Visit - oil change - ended up having a new battery put in and air filter changed - check engine light on ($465). The check engine light came back on the next morning. 2nd service - left the car all day for diagnosis - fuel pump control replaced ($585). Picked it up in the late afternoon - was charged $45 for gas in the loaner because it wasn't completely on FULL. The next morning 2 more lights on the dash - "Change air filer" and "change oil soon". Go back in - they have to reset!!! And while he is doing that, discovered a new sticker had to be put on because they didn't put a new one on when serviced. My last visit there was the same scenario of return service problems (they started to scrape off my old sticker and didn't finish and put the new one underneath). The staff is good with the check in person and administrative follow up of "thank you" notes and please "rate me excellent" texts. Cut back on the admin costs and thoroughly service the vehicle please. More

As always, Mike was very helpful as the service writer. The wait time was minimal. The folks at Kevin Whitaker Cadillac Chevrolet always do an outstanding job. The wait time was minimal. The folks at Kevin Whitaker Cadillac Chevrolet always do an outstanding job. More

Scheduled a 7:30 AM appointment to have remote start programmed on my 2023 Colorado. When the appointment was made, I was never told this would be a drop-off or that the truck would be kept multiple day programmed on my 2023 Colorado. When the appointment was made, I was never told this would be a drop-off or that the truck would be kept multiple days. I was simply told to be here at 7:30 AM. I rearranged my schedule, showed up on time, and only then was asked if I had a ride — followed by being told it would be two days before they could even get to it. Had this been explained upfront, I would have planned accordingly or scheduled a different time. What made this worse was the complete lack of concern from the service department once the issue was raised. No accountability, no attempt to fix the situation — just indifference. This wasn’t a repair problem. It was misleading scheduling, poor communication, and zero respect for customer time. More

I bought a pre-owned Ford here about 3 months ago. I worked with Scott during the buying process and he was great. Very friendly, knowledgeable, professional, etc. The whole experience was a pleasure. I worked with Scott during the buying process and he was great. Very friendly, knowledgeable, professional, etc. The whole experience was a pleasure. However, fast forward 3 months to today and you get a very different picture. My brakes recently started squeaking so I made a service appointment and brought it in yesterday morning at 9:15. I asked them to fix the brakes and IF they get a chance, a broken lock actuator on one of the doors. The older lady at the desk verified the scope of work, took my keys, and directed me to the waiting area. Eventually, noon rolls around and another service rep (male, glasses) calls me to say that they’ve identified the problem and need to go across the street (literally 100’) to the Ford dealership for parts. This is the first employee contact I’ve had since drop-off. 3 hours to figure out my truck needs the rotors resurfaced and new pads? Um…sure… I wait and wait and as 3 o’clock comes and goes, I realize I can’t spend anymore time waiting. At this point, I’ve basically missed a whole day of work. I NEED my truck back because I’m at risk of losing my job. I couldn’t have foreseen a major delay like this for such a simple repair. When I asked the guy to walk back and check on the progress, he returns and tells me my truck is currently disassembled/being worked on (3:30 pm) but that they can offer me a rental car and maybe help me out a little on the service bill. WHAT?! I lost more in wages sitting in their waiting room all day than the repair even cost me! Also, I should probably mention that not one single person working the front sales/waiting area asked why I’d been wandering around the building for hours or if they could help in any way. There is no scenario in which 12+ employees don’t notice a man aimlessly wandering around their desks for over 7 hours. I also wasn’t the only customer there yesterday that was on the receiving end of an egregiously long wait time. Anyways, to recap, I brought my truck in yesterday morning to have the front brake pads replaced and rotors resurfaced (generally 1-2 hour job). It took 6+ HOURS before the service rep reluctantly offered me a rental car, which I had to decline because all of my work tools and mounted equipment were in my truck. I finally received my keys back after 7+ hours (~4:20 pm) yet the rep walking me out said, “there’s nothing I can really say or do, sorry,” before leaving me with the cashier and walking back to his desk. I could go on but I think these incompetent folks have squandered enough of my time. All in all, this is the saddest automotive service department I’ve ever had the misfortune of using. I’d like to say I’ll be back to purchase some 2023 tax write-offs for my company, but that would be a lie. **FELLOW VETERANS, TRUST ME ON THIS** More