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Key Acura of Gainesville

Gainesville, FL

Overview
Employees
Reviews
Vehicles
4.9
170 Reviews
Welcome to Key Acura of Gainesville! A new addition and proud member of the Key Auto Group. Key Acura of Gainesville is proud to serve drivers from Ocala to Alachua with fine luxury vehicles sold by the experts who know them best! We want to help the drivers of northern Florida find and drive the vehicles of their dreams and we are dedicated to a friendly and enjoyable sales process that will be like nothing you've ever experienced before. Key Acura of Gainesville looks forward to the opportunity to amaze you!
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3435 N Main St

Gainesville, FL

32609

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Showing 170 reviews

April 08, 2026

Always prompt and courteous and with the client in mind. Awesome customer service. Thank you More

by Guilty222
Recommend Dealer
Yes
Employees Worked With
Kerry Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Barr
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Apr 08, 2026 -

Key Acura of Gainesville responded

We’re delighted that Kerry and our team provided prompt, courteous service for your Acura TLX. Thank you for sharing your experience and for trusting us with your vehicle. The difference is Key

April 07, 2026

Amazing and extremely diligent - I think Mr. Jose needs to be applauded for his excellent vibes mannerisms and welcoming attitude. I think I bought the vehicle more so not Becos it is an Acura b More

by mislam7
Recommend Dealer
Yes
Employees Worked With
Mr Jose he was incredible And of course the manager Robert
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Apr 07, 2026 -

Key Acura of Gainesville responded

Thank you for highlighting the welcoming approach you experienced. We’re thrilled to hear our team made such a positive impact on your decision to drive an Acura. Congratulations on your purchase, and we look forward to assisting you again. The difference is Key

Apr 08, 2026 -

Key Acura of Gainesville responded

We’re confident our team treated you respectfully and worked hard to support you during your visit. We understand that not every experience fits every expectation, but we did make every effort to provide clear information and assist you throughout the process. Our staff takes pride in delivering professional service, and we stand by the care and attention given during your purchase. While we’re disappointed to hear you feel this way, we remain committed to all our customers and wish you the best with your new vehicle. — Louis Costales, General Sales Manager Acura of Gainesville

April 05, 2026

I had an issue with the paint on my bumper and was told by Adam the paint is not covered under the warranty. However, I looked up the warranty and it said that defects and workmanship and materials were co More

by clg010
Recommend Dealer
No
Employees Worked With
Adam Lunn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Lunn
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Apr 06, 2026 -

Key Acura of Gainesville responded

Thank you for sharing your feedback. We’re sorry for the confusion and appreciate the chance to clarify. Our advisor misunderstood your question about paint coverage, and we’ve already reviewed this internally to prevent it from happening again. Paint chips caused by normal road wear aren’t considered a manufacturer’s defect, which is why coverage decisions are handled directly through Acura’s warranty representative. We shared that contact information with you so your situation could be properly reviewed. We always aim to provide accurate information and a smooth experience for every guest. We value your business and hope you’ll give us another opportunity to serve you. Louis Costales Acura of Gainesville

April 03, 2026

Gave us all the info we needed, not pushy at all, listened to our needs and wants. Got us the right vehicle. More

by dnaf61
Recommend Dealer
Yes
Employees Worked With
Erick
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Apr 03, 2026 -

Key Acura of Gainesville responded

We’re delighted our team provided the details you needed, respected your preferences, and guided you to the ideal Hyundai Palisade. It’s wonderful to hear you felt comfortable with the process. Thank you for sharing your experience. The difference is Key

April 02, 2026

Great service! My vehicle was completed on time and the service folks are very friendly! More

by jeffsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Westrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2026 -

Key Acura of Gainesville responded

Thanks for sharing your positive experience. We’re glad your Kia Sorento service was completed right on schedule and that our team was friendly. We look forward to serving you again. The difference is Key

March 30, 2026

Friendly and efficient service. Excellent customer care. Took my car in right on time and service time was very reasonable. More

by sbryan403
Recommend Dealer
Yes
Employees Worked With
Kerry Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Barr
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Mar 30, 2026 -

Key Acura of Gainesville responded

Thank you for sharing your experience with our friendly, efficient team. Kerry is glad we handled your Acura on time and kept the service time reasonable. We appreciate you choosing us for your service needs. The difference is Key

March 29, 2026

Overall, I had a great experience with the dealership. The customer service was excellent, and the team truly worked hard to get my deal approved. I appreciated their patience, communication, and willingn More

by clem0327
Recommend Dealer
Yes
Employees Worked With
Jose Nova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Nova
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Mar 29, 2026 -

Key Acura of Gainesville responded

It’s wonderful to hear that Jose and our team’s patience and communication made securing your Acura Integra feel stress-free. We’re glad the approval process went smoothly. Thank you for choosing us and enjoy every moment behind the wheel of your Integra! The difference is Key

March 27, 2026

The employees are friendly and the salespeople do not pressure you. Nice selection of cars. Highly recommend More

by karimcginn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2026 -

Key Acura of Gainesville responded

Thank you for noting our friendly team and pressure-free sales experience. We’re glad you enjoyed our selection of vehicles. We appreciate your recommendation and look forward to helping you in the future. The difference is Key

March 21, 2026

Adam was very transparent and informative. Service department is kind, empathetic and understanding how stressful car issues are. More

by Chereegator
Recommend Dealer
Yes
Employees Worked With
Adam Lunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Lunn
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Mar 22, 2026 -

Key Acura of Gainesville responded

Thanks for noting how transparent and informative Adam was. We’re glad our service team showed kindness and empathy while caring for your Acura MDX. We appreciate your trust and look forward to helping again. The difference is Key

March 21, 2026

ON THE SERVICE SIDE, always outstanding and Joe makes a concerted effort to keep costs as low as possible. More

by tbone83allen
Recommend Dealer
Yes
Employees Worked With
Joe
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Mar 21, 2026 -

Key Acura of Gainesville responded

It’s wonderful to hear our service team continues to deliver outstanding care while keeping costs low for your Acura. Thank you for sharing your experience, and we look forward to assisting you at your next visit. The difference is Key

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