Key Acura of Portsmouth

My brakes are at "0" - I had them done last year As a long-time customer - and one who has had a positive overall experience - I am VERY upset at having to invest in Brakes in 2019, when I had them d As a long-time customer - and one who has had a positive overall experience - I am VERY upset at having to invest in Brakes in 2019, when I had them done in 2018! Brakes are apparently covered by warranty - as they should be - but why am I paying for labor on a job that was just done a year ago? i spoke to Amanda, and am hoping for a better outcome. More

Key Acura’s customer service staff is excellent The customer service staff is responsive and communicates well. Prior work done on our cars have been excellent and we have not had to return with pr The customer service staff is responsive and communicates well. Prior work done on our cars have been excellent and we have not had to return with problems. More

Super friendly and professional Connor took over when Tyler had to leave and it was a great experience with both of them. Connor helped me find my dream car and answer all the questi Connor took over when Tyler had to leave and it was a great experience with both of them. Connor helped me find my dream car and answer all the questions I had. I left that day with the car and couldn’t be happier with the entire experience. More

Always positive!!! Had a great experience with acura of portsmouth dealerships. Service, parts, nor sales!!! I would recommend this place if you guys have ever run into Had a great experience with acura of portsmouth dealerships. Service, parts, nor sales!!! I would recommend this place if you guys have ever run into a problem with you cars or if you want to get your car detail!! More

Very satisfied customer. After previously visiting other Acura dealerships a friend suggested visiting Key Acura of Portsmouth. I am very happy that I did the salesman was exc After previously visiting other Acura dealerships a friend suggested visiting Key Acura of Portsmouth. I am very happy that I did the salesman was excellent. All of the folks that I dealt with were friendly and very knowledgeable in their job. I feel that I received excellent customer care and a nice new SUV for the right price. If service is a good as sales I will be going to Ky for a long time. I would definitely recommend Key to anyone interested in buying or leasing an Acura. There is no pressure just good old fashion customer service by a very friendly crew. More

Completely satisfied At Key Acura Service Center you received quality of work and customer service satisfaction. Love the immediate response to my appointment request and At Key Acura Service Center you received quality of work and customer service satisfaction. Love the immediate response to my appointment request and the follow-up. More

Terrible Service / Problem Never Resolved I came int with my 2019 RDX and the service writer was very pleasant however my issue was not resolved and when I was explaining the issue to her upon I came int with my 2019 RDX and the service writer was very pleasant however my issue was not resolved and when I was explaining the issue to her upon arrival she was quick to jump to maybe it’s just that your in bad areas rather than consider there might be a problem with the vehicle phone and radio. Super frustrating that right after I left it happen lass than 100 yards from the dealership and again going through the tolls at Kittery and I called and spoke with Amanda and told her it happen twice she said that she would note it but I don’t want it noted I want it addressed. So it’s my only first visit to this service department but right now I would say no I wouldn’t recommend them. Mike Ducharme set up the entire appointment for me and he was fantastic through the entire process. This problem was Never resolved and I was promised by Don McEwen that this would be taken cared of and I would be compensated for all the problems I have had with this vehicle and again NOTHING.... Stay away from this dealership they are not worthy of what they promise. More

Professional Transaction Every one we dealt with were friendly and professional. Easy to talk to and no issues and they paid to have second key made. Would shop there as agai Every one we dealt with were friendly and professional. Easy to talk to and no issues and they paid to have second key made. Would shop there as again. More

recall service for taillight My most recent visit was quite satisfactory. I had reserved a loaner which was presented upon arrival. I used it to go to a doctor’s appointment and My most recent visit was quite satisfactory. I had reserved a loaner which was presented upon arrival. I used it to go to a doctor’s appointment and my car was ready in 1.5 hours. I received a complimentary car wash and vacuum which is always appreciated. The loaner was new with only 1800 miles and the same model MDX. I was given a check list of what was in good shape (tires, brakes, etc.) and what should be attended to next service. (cabin and engine filters). I live about 70 miles away and have been using a repair shop in Wolfeboro recently. I am considering renewing my relationship with this dealer. More

Great service! Amanda was excellent! She scheduled my vehicle's service and ensured I was informed of any issues. Amanda also informed me when my car was ready and w Amanda was excellent! She scheduled my vehicle's service and ensured I was informed of any issues. Amanda also informed me when my car was ready and went over the inspection results. She was the absolute best! More