Key Acura of Reno

Not part of the BBB probably due to poor standards. I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wr I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wrong. Just took car for an oil change and multi point inspection. I have a local shop do all my maintenance, but he kept saying not Acura service so it's all bad work and wanted to charge thousands for work already done. Ethan was more attentive and professional. I would expect better service from a dealership, not just money hounds. I will drive to Roseville for future services or my local shop (certified techs in Japanese motors). Some horrible and dishonest people. The techs dress better than service dept. They bring down the Acura brand that I so much loved. More

I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't dupli needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't duplicate it that morning so no diagnosis needed, however I did ask if there's an update to let me know if needed. After that I was told the update was needed to the torque converter but not under warranty (my vehicle has less than 75K miles). So they went ahead and charged me without my permission $200 for the diagnostic and the oil change, stating no issues found and they couldn't duplicate my concern. Thats what I told them originally not to diagnose due to me not being able to duplicate the problem. Also, they tried to upsell their services for other recommended (not needed at the time) services of over $2,100. I would expect better service from a luxury dealership, not just money grabbers. I will continue taking my Acura to the Honda dealer that actually does a fantastic job and doesn't 'misunderstand' conversations. Very displeased and thought I should warn others. More

Dealership was very clean. Tyler and Tom gave us good service and were friendly and helpful. Tyler and Tom gave us good service and were friendly and helpful. More

Dealership was very clean. Ethan gave exceptional service. He was knowledgeable, friendly, and very efficient. He took my car in 30 minutes early and I was out the door in abou Ethan gave exceptional service. He was knowledgeable, friendly, and very efficient. He took my car in 30 minutes early and I was out the door in about one hour with a clean car. More

Excellent service staff. They have been taking excellent care of my car for several years. They have been taking excellent care of my car for several years. More

Key Acura of Reno is a very friendly and efficient dealership. We just traded in our SUV for a new one yesterday. Everyone involved made the process easy and streamlined. dealership. We just traded in our SUV for a new one yesterday. Everyone involved made the process easy and streamlined. More

The service department at Reno Acura is why I will forever more drive an RDX. Brian is a true professional forever more drive an RDX. Brian is a true professional More

The sells staff were patient and thorough. The dealership is clean and they have a fancy coffee machine. I worked with Asa and he was very knowledgeable about the car I purchased. The dealership is clean and they have a fancy coffee machine. I worked with Asa and he was very knowledgeable about the car I purchased. More

Always gives great service in timely manner. Gives me a heads up on future service Gives me a heads up on future service More

My daughter purchased her first car. It was a fantastic experience. Asa was very helpful as was Kit. Having purchased many cars and gone through the whole experience, this was the bes It was a fantastic experience. Asa was very helpful as was Kit. Having purchased many cars and gone through the whole experience, this was the best. Our financing portion was the fastest, most chill (not sold a bunch of useless things) I have ever experienced. Truly felt like we mattered. More