Key Acura of Reno

The detailing of my auto was quite nice and I appreciate the extra attention they take to keep my auto shining and appearing like new inside and out. the extra attention they take to keep my auto shining and appearing like new inside and out. More

Missed the washer fluid and really old wipers. Did not realize until it rained a few days later and washer fluid empty and wipers rubber flapping all over. Otherwise- all good as usual. Did not realize until it rained a few days later and washer fluid empty and wipers rubber flapping all over. Otherwise- all good as usual. More

Brian and Ethan are great to work with and with whom to discuss my service needs. This department is easy to bring my car too and have it serviced. Much appreciated. discuss my service needs. This department is easy to bring my car too and have it serviced. Much appreciated. More

Very considerate and helpful. Service department is always a 10! Brian has always been great. Service department is always a 10! Brian has always been great. More

Easy to schedule appointment, service was completed quickly, good communication, service personnel were courteous and organized quickly, good communication, service personnel were courteous and organized More

My experience with Kit and Barbie were amazing! I ended up walking out because I didn’t understand but then Kit explained the deal again and I ended up with a new car. I’d recommend the both of the I ended up walking out because I didn’t understand but then Kit explained the deal again and I ended up with a new car. I’d recommend the both of them 10X. All the staff are friendly. I didn’t once feel pressured to do anything I didn’t want to! More

The Service Department representatives are always prompt to greet me and to get the paperwork underway. I appreciate that when minor problems arise, Brian and his colleagues get resolution courteously and e to greet me and to get the paperwork underway. I appreciate that when minor problems arise, Brian and his colleagues get resolution courteously and efficiently. More

I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't dupli needed to with Acura of Reno. I took my car in for an oil change and an issue with surges in acceleration, high revving. I told them I couldn't duplicate it that morning so no diagnosis needed, however I did ask if there's an update to let me know if needed. After that I was told the update was needed to the torque converter but not under warranty (my vehicle has less than 75K miles). So they went ahead and charged me without my permission $200 for the diagnostic and the oil change, stating no issues found and they couldn't duplicate my concern. Thats what I told them originally not to diagnose due to me not being able to duplicate the problem. Also, they tried to upsell their services for other recommended (not needed at the time) services of over $2,100. I would expect better service from a luxury dealership, not just money grabbers. I will continue taking my Acura to the Honda dealer that actually does a fantastic job and doesn't 'misunderstand' conversations. Very displeased and thought I should warn others. More

Not part of the BBB probably due to poor standards. I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wr I don't usually leave feedback or reviews but felt I needed to with Acura of Reno. Awful service manager, unprofessional, and customers are always wrong. Just took car for an oil change and multi point inspection. I have a local shop do all my maintenance, but he kept saying not Acura service so it's all bad work and wanted to charge thousands for work already done. Ethan was more attentive and professional. I would expect better service from a dealership, not just money hounds. I will drive to Roseville for future services or my local shop (certified techs in Japanese motors). Some horrible and dishonest people. The techs dress better than service dept. They bring down the Acura brand that I so much loved. More

Dealership was very clean. Tyler and Tom gave us good service and were friendly and helpful. Tyler and Tom gave us good service and were friendly and helpful. More