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Key Acura of Reno
Reno, NV
61 Reviews
At Key Acura of Reno, your satisfaction is our top priority.
We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens.
Visit us today and see how easy car buying can be—experience the Key difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 61 reviews
August 18, 2025
in all honesty the only reason we went back was because of Tom Jeers, i have worked in my dealership now for 30 years, and am the service manager at the largest Chevrolet dealer in northern Nevada, so i kn of Tom Jeers, i have worked in my dealership now for 30 years, and am the service manager at the largest Chevrolet dealer in northern Nevada, so i know what it takes to please people Tom did a great job getting my wife into our 4th MDX, if there is one take away i would say the sales man that helped us was a little LAX never offered to go over anything in the new car, just very unplugged, we had to put our own plates on and had to catch that the car was on empty and needed fueled, just the little things like when he took the sticker off the window he just jammed it in the glove box and tore it ! and then when i asked how the home link was set up he said oh just like your last one!.??? wow anyway 5 stars for Tom and 2 for our sales man. More
by JFATINO
Verified CustomerEmployees Worked With
Tom Jeers
August 16, 2025
Wonderful customer service in the service department. Great communication throughout the process. Happy to recommend to anyone! Great communication throughout the process. Happy to recommend to anyone! More
by WULFA28
Employees Worked With
August 13, 2025
Thanks for your service. Brian was very hard to get ahold of. Cody Zimmerman took over from Brian when I arrived. He did a good job. Brian was very hard to get ahold of. Cody Zimmerman took over from Brian when I arrived. He did a good job. More
by davefill
Employees Worked With
Cody Zimmerman
August 12, 2025
Exceptional buying process, I am a customer for life. Acura is the best in my opinion!! Acura is the best in my opinion!! More
by CORRINE_ENGEBRETSON
Employees Worked With
Other Employees :
Alex Cho, Michael Cho, Jake Lampert
August 05, 2025
Brian Robinson was very helpful and passionate about helping me with my problem. SO glad you have a good Sales Manager on staff that cares about the customers helping me with my problem. SO glad you have a good Sales Manager on staff that cares about the customers More
by joykgardner
Employees Worked With
Brian Robinson
August 02, 2025
Key Acura of Reno treated me and my husband with respect. Kyle was knowledgeable about their vehicles. The finance gentleman was prompt with the financial information. Kyle was knowledgeable about their vehicles. The finance gentleman was prompt with the financial information. More
by VMARQUEZ27
Employees Worked With
August 01, 2025
It was a easy in and out visit for my 15,000 mile oil change. Cody my service rep. was great to work with and even helped me to enter my phone into my RDX. Awesome job. change. Cody my service rep. was great to work with and even helped me to enter my phone into my RDX. Awesome job. More
by frogvette9
Employees Worked With
Cody Zimmerman
July 31, 2025
The detailing of my auto was quite nice and I appreciate the extra attention they take to keep my auto shining and appearing like new inside and out. the extra attention they take to keep my auto shining and appearing like new inside and out. More
by Jojeta
Employees Worked With
Service
July 30, 2025
Missed the washer fluid and really old wipers. Did not realize until it rained a few days later and washer fluid empty and wipers rubber flapping all over. Otherwise- all good as usual. Did not realize until it rained a few days later and washer fluid empty and wipers rubber flapping all over. Otherwise- all good as usual. More
by RBCOBAIN
Employees Worked With
Cannot remember!!
