Key Acura of Reno

Read the first response! !!!! Here's a copy: 5 = excellent Great service at a great price! The best service experience I have had! Offered to rotate the tires...I had forgotte !!!! Here's a copy: 5 = excellent Great service at a great price! The best service experience I have had! Offered to rotate the tires...I had forgotten to ask The service mirrors how I feel about my 2015 MDX with 170k miles...excellent vehicle More

So kind considerate and helpful…. it’s always a pleasure to visit Acura…..we just miss Mike Cho so much…….by that remark you can tell we have been clients a long time….. it’s always a pleasure to visit Acura…..we just miss Mike Cho so much…….by that remark you can tell we have been clients a long time….. More

Professional staff who work together to provide outstanding service for Acura owners. I was very pleased. outstanding service for Acura owners. I was very pleased. More

This is one of the service department I have ever worked with. The car is running well. with. The car is running well. More

Well abrihiem and Emilio were very kind professional and inviting. James went above and beyond in supporting all my questions before I left. inviting. James went above and beyond in supporting all my questions before I left. More

I bring my vehicle to Acura of Reno for servicing, and my experience has been solid so far. Appointments are easy to schedule, the staff is courteous, and my car is always ready when promised. Quality work a experience has been solid so far. Appointments are easy to schedule, the staff is courteous, and my car is always ready when promised. Quality work and a smooth process—no issues to date. More

Had a warranty on my 2018 MDX and camera went bad. Warranty would pay for camera, but would not pay some $900 for camera calibration resulting in camera not working unless I paid the some $900 out my Warranty would pay for camera, but would not pay some $900 for camera calibration resulting in camera not working unless I paid the some $900 out my pocket. Acura recomended I trade in my 2118 MDX for a 2022 MDX they had got back fn from a lease. With new tires,etc it looked and felt like a brand new vehicle just off the showroom floor. Also sold me a warranty that would pay for calibration of a camera. Therefore I was well pleased with Reno Acura. More

Did not understand the purchase price before signing the contract.included items that were not discussed. contract.included items that were not discussed. More

We had a really bad experience with Kitt trying to help but it was bad. He try to sale our Car to carmax but try to commission himself $2,000 from my car. Gave me the wrong appraisal when something told me but it was bad. He try to sale our Car to carmax but try to commission himself $2,000 from my car. Gave me the wrong appraisal when something told me to check myself and man it was an eye opener. Carmax had it to reverse the deal from him to me to make sure I got my money worth of $6,000 then the $4,000 Kitt said they would give me. I confronted him and not even an apology I got from him. My son did a complaint with the general manager and I told him that I personally wanted to hear from him and till this date, nothing. So I gave it some time. Now I’m doing this survey, I will put it on yelp and the Reno page. The incident that happened cannot go unnoticed. It was bad try to do you’re customers wrong when we thought we were making a business relationship. More

Great! !! Excellent customer service,clean and great at explaining all work done!!! Will recommend Acura for all repairs! !! Excellent customer service,clean and great at explaining all work done!!! Will recommend Acura for all repairs! More