Key Acura of Reno

Key Acura has the best service team and advisers. I have Ben going there for over 10 years and have never had a bad experience. I have Ben going there for over 10 years and have never had a bad experience. More

I purchased my MDX at this agency a little over three years ago. The only service that’s been given to it comes from this agency. I have no problem scheduling appointments work is always first class and years ago. The only service that’s been given to it comes from this agency. I have no problem scheduling appointments work is always first class and on top of that the agency is just super and handling it customers, providing a lounge and goodies there in More

People are nice and they keep my car in good condition to run always on the go run always on the go More

Very personable, very polite, and very helpful. They go above and beyond for their customers. I greatly appreciate the dealership and their dedication to keeping customers happy. They go above and beyond for their customers. I greatly appreciate the dealership and their dedication to keeping customers happy. More

Tom, the GM, was great to deal with. Normally we fear the finance guy, but David was a pleasure. Asa and Chui (Jose) were very patient with us and helped us find the right vehicle. Fin Normally we fear the finance guy, but David was a pleasure. Asa and Chui (Jose) were very patient with us and helped us find the right vehicle. Finally, the service manager represents the best part of your dealership. We brought our Tesla in for tires (rather than the Tesla Dealership) and was blown away with the service. We love the car, and we look forward to having our car serviced at Key Acura. More

Always great service, on time and clean car when ready to pick up when promised. pick up when promised. More

Key Acura of Reno knows how to take care of their customers and keep them coming back. Ethan in the service department goes above and beyond to provide excellent customer service. I took my car in fo customers and keep them coming back. Ethan in the service department goes above and beyond to provide excellent customer service. I took my car in for service recently and my experience was wonderful. Ethan noticed that my key fob was giving me some issues so he took it upon himself to fix the issue while my car was being serviced. My wait time was less than an hour and Ethan kept me updated on the progress of my car. I have been an Acura customer since the dealership opened in Reno back in 2008, and even though the ownership has changed, Ethan's level of customer service will keep me coming back. Thank you so much for your help, I really appreciate you Ethan. More

Brian always t the time to explain the repairs and what the costs will be. Work is done correctly and on time. the costs will be. Work is done correctly and on time. More

in all honesty the only reason we went back was because of Tom Jeers, i have worked in my dealership now for 30 years, and am the service manager at the largest Chevrolet dealer in northern Nevada, so i kn of Tom Jeers, i have worked in my dealership now for 30 years, and am the service manager at the largest Chevrolet dealer in northern Nevada, so i know what it takes to please people Tom did a great job getting my wife into our 4th MDX, if there is one take away i would say the sales man that helped us was a little LAX never offered to go over anything in the new car, just very unplugged, we had to put our own plates on and had to catch that the car was on empty and needed fueled, just the little things like when he took the sticker off the window he just jammed it in the glove box and tore it ! and then when i asked how the home link was set up he said oh just like your last one!.??? wow anyway 5 stars for Tom and 2 for our sales man. More

Wonderful customer service in the service department. Great communication throughout the process. Happy to recommend to anyone! Great communication throughout the process. Happy to recommend to anyone! More