Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Auto Mall
Moline, IL
198 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 198 reviews
January 23, 2022
Just wanted to update my review. I was told I could take my business elsewhere and I was no longer able to purchase CT this car because of my negative review. When they replied to my review, they lied. I r my business elsewhere and I was no longer able to purchase CT this car because of my negative review. When they replied to my review, they lied. I received no answer to my inquiries. I was told this was the bosses car . Why the heck is there any problems with getting info. What kinda accident was it in? What was the damage ?? Has it had it's 40k mile list of things checked on it , that the manual calls for since??? So simple. Oh and the tiny scratches to quote u , was a huge scuff down to plastic. Shame on you!! For trying to make me look dishonest. This big scuff isn't even on your listing pictures. So it must have happened since it went on the lot for sale. Everyone refused to dry off paint so I could examin the condition of the paint. I called ahead for this and they would not do it. 🤷 . So what am I refusing to except??? Every other smart fortwo 's are flying off the car lots. But not yours. Hum🤔why would that be. Possibly noone can get answers. Very unprofessional to ban me . Funny you didn't post that part of the conversation from u to me 🙄 More
by paigembruegger2
Employees Worked With
Randy
January 20, 2022
Very satisfied with my experience and purchase of my new vehicle with Key automotive dealership. Also extremely happy with my salesman Marsh Peterson for guiding me through the purchase process !!! vehicle with Key automotive dealership. Also extremely happy with my salesman Marsh Peterson for guiding me through the purchase process !!! More
by Cwolfe16@yahoo.com
Employees Worked With
Marsh Peterson
August 30, 2021
Purchased my third vehicle from Key in the last 2 years. Wayne Weems and Randy have been great to work with. I won't go anywhere else for a Jeep or GMC vehicle. Easy to get deal done. I had price in mind Wayne Weems and Randy have been great to work with. I won't go anywhere else for a Jeep or GMC vehicle. Easy to get deal done. I had price in mind when went into get the vehicles and everytime came out with price I wanted to get. A++++ dealership More
by hawkcpa68
Employees Worked With
Wayne Weems
August 20, 2021
Key's service has always been top notch. Wayne and Randy taken great care of us, and Nick from the body shop did a great job. Thanks from all of us. taken great care of us, and Nick from the body shop did a great job. Thanks from all of us. More
by bartkrebs
Employees Worked With
Randy, Wayne, Bev and Nick, Scott DeBruyckere, Carri Ortiz
March 20, 2021
On my internet search’s for a Jeep Wrangler Sport I found the one I was looking for... a 2021 Sport in Firecracker Red with a 6 speed manual transmission. Unfortunately it roughly 2 hours distance to the dea the one I was looking for... a 2021 Sport in Firecracker Red with a 6 speed manual transmission. Unfortunately it roughly 2 hours distance to the dealership. Initially I exchanged emails with Carri Ortiz in the sales department and we arranged an appointment for a walk around and test drive. As with most vehicle purchases some negotiations and haggling is usually associated with it. All said and done... I drove away with a new Jeep Wrangler and felt it was a no stress experience and very satisfying. Couldn’t be happier. And xxxxxxto Wayne Weems... who was excellent despite me calling him Lee right up until I drove away. ‘Masks!!!’ More
by Stuart
Employees Worked With
Scott DeBruyckere, Carri Ortiz
December 23, 2020
TAKE YOUR CAR SOMEWHERE ELSE!22Dec2020: I scheduled an TAKE YOUR CAR SOMEWHERE ELSE! 22Dec2020: I scheduled an appointment for my 2006 Jeep Commander to have engine codes read and diagnostics performed TAKE YOUR CAR SOMEWHERE ELSE! 22Dec2020: I scheduled an appointment for my 2006 Jeep Commander to have engine codes read and diagnostics performed to understand why the transmission isn't shifting. They had a technician visually inspect vehicle. No codes were read? I paid $149 to have someone indicate my transmission cooler lines had a small leak. I can see that. However, no one read which codes are causing my engine light to stay on. So I went to Autozone and bought a code reader for $60. I read the codes that were active. I have a list of 5 issues that I'm researching the internet for root cause. I'm also researching the quad cities for a service place with high reviews. I'll be very surprised if this place has any high reviews. If your engine light is on, feel free to stop by my house. I'll read your codes for free. We can also research the internet for probable causes. You'll save $149 and have a good idea what's wrong. More
by kendall.duffield
Employees Worked With
Anthony Holland
March 04, 2020
Complete lack of customer service - purchased a used vehicle and had immediate issues within 10 hours. Requested ability to return the vehicle and was told absolutely not, however they would fix. Initi vehicle and had immediate issues within 10 hours. Requested ability to return the vehicle and was told absolutely not, however they would fix. Initial items were fixed, however more issues continue to arise. I contacted Key and was told to bring the vehicle in and Service would look at it. When I dropped it off I instructed service, my salesman, and the sales manager prior to authorizing any work that would incur cost to please call me and I would make the decision to move forward or not. 2 days later I got a call stating my truck had been fixed and the bill is $568, however I only needed to pay $310....Austin told me he was cutting me a deal. I argued I did not authorize the work to be done, however was told by the sales manager Austin and the GM Randy to pay it or I could not have my truck back....no discussion. I paid and left. 5 days later issues persist, called Austin and as of today, 3 days later, I have yet to receive a response. obviously they are a large business and issues arise, however they have dropped the ball on this one. Key personnel seem to have no concern after the sale. I now have a 33k truck that doesn’t work, may not be a big issue for them, however additional cost, stress, and aggravation to myself and family. More
by Brent DePauw
Employees Worked With
Randy Allison
March 02, 2020
Awesome service and friendly staff. Wayne helped my wife and I get her into a nice vehicle and he helped me today get in a new Jeep renegade. Very pleased with the way they treat you and do their best to ma and I get her into a nice vehicle and he helped me today get in a new Jeep renegade. Very pleased with the way they treat you and do their best to make you happy.Thank you Wayne Weems More
by Jwkent1964
Employees Worked With
Wayne Weems, Scott DeBruyckere, Carri Ortiz
March 02, 2020
I want thank Wayne for his awesome help, I got into a new jeep and am very happy! Wayne weeps is friendly and very helpful. Thanks again for your great service and will definitely recommend you ! jeep and am very happy! Wayne weeps is friendly and very helpful. Thanks again for your great service and will definitely recommend you ! More
by Jwkent1964
Employees Worked With
Wayne weep, Scott DeBruyckere, Carri Ortiz
